Au Vodka Reviews 

21,070
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,605 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the product's quality, highlighting its delicious flavors and smooth taste. Many also appreciate the appealing presentation and secure packaging of the bottles. However, some customers also noted significant issues with delivery times, with orders frequently arriving late or not at all, even when next-day delivery was paid for. There were also reports of orders remaining in processing for extended periods, leading to frustration. Additionally, some people experienced poor customer service, including unresponsiveness to emails and difficulties resolving issues. Conversely, a small portion of people felt satisfied with customer service, praising specific agents for resolving problems.

What people talk about most

Product

Consumers find the product to be positive, with many praising the delicious taste and variety of flavors,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Quality

People report positive experiences with quality, often praising the premium and delicious product, with many... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant frustration.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First order for next day delivery didn't arrive for five days. Talked to an AI messager. Second order arrived on time. Ordering more cans at the moment plus the ice drinks. Everyone loves the flavo... See more

Rated 4 out of 5 stars

Ordered all 11 flavours.. 5 arrived as expected, 1 smashed, 1 covered in shards of glass and 4 totally missing. Spoke to customer service and the 4 missing ones were replaced free of charge. I did emp... See more

Rated 3 out of 5 stars

Au Vodka is lovely 10 out of 10 How ever when ordering lately a week sometimes two weeks my order is still processing it was the same with the cocktail subscription didn't get mays till June didn't... See more

Rated 3 out of 5 stars

Drink was for a special occasion, ordered next day delivery and it took a week to turn up. So very late I wanted to cancel the order as it hadn't left and told I had to receive it to send back.I would... See more


Company details

  1. Alcohol Manufacturer

Written by the company

Award Winning Ultra-Premium British Vodka | 5 Times Distilled & Gold Filtered for a pure authentic taste


Contact info

3.7

Average

TrustScore 3.5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(21,070)

2,648 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered a personalized bottle for my…

Ordered a personalized bottle for my daughters birthday , was waiting for the gift but have no confirmation the bottle had been sent, got in contact with them they said it hadn’t been processed because I didn’t give them the personalized message for the bottle (which I did ) but I gave them the message again and they said they would pass the message on and get the order processed straight away waited again still no confirmation after I message a few more times the product was finally sent out and I finally received it 5 days after my daughters birthday

July 7, 2026
Rated 4 out of 5 stars

Good experience all way through sale…

Good experience all way through sale etc only given four stars as delivery service was not good driver never rang doorbell &only found out he had been&gone online so had to wait until Monday (original delivery was meant to be Thursday)despite paying next day delivery

July 6, 2026
Rated 5 out of 5 stars

Au apple tango

Purchased the AU Apple tango and what a drink that is exactly like the real thing so refreshing, absolutely spot on.

July 6, 2026
Rated 5 out of 5 stars

Id had 2 deliverys and both times glass…

Id had 2 deliverys and both times glass broken..I had to email back and forward and was gettijn haggled for a delivery charge which was payed once then I had to pay the second time..which I really shouldn't have had to..3rd time I got glass unbroken as I changed glass

July 6, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look