Auxbeam Lighting Reviews 332

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional customer service and the high quality of the products. Customers consistently highlight the quick response times and the company's willingness to stand by their products, often replacing items without hassle. Many people appreciate the helpful and understanding approach of the customer support team, making interactions pleasant and efficient. The products themselves are frequently described as awesome, super bright, and of quality construction, with many consumers recommending them for their performance and clarity. However, some people mentioned occasional issues with product fitment or individual bulbs burning out, though these were generally resolved quickly by customer service. A few other people also felt that the installation process could be problematic for certain products, and one reviewer expressed dissatisfaction with a partial refund for a defective item.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality and performance of the... See more

Customer service

Users describe positive interactions with customer service, highlighting their appreciation for the... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Response time

Reviewers consistently express satisfaction with the quick response times from customer service. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and effectiveness. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered multiple different sets of lights from Ms. Dorthy & she always provides great customer service. Anytime I have an issue which is rarely she has been awesome help. My last set of headlig... See more

Rated 5 out of 5 stars

We are a small UTV Shop and ordered some lights and switch panels for a customer. When FEDEX delivered the package, it had been torn open and taped shut, then torn open again. Turns out we were miss... See more

Rated 5 out of 5 stars

Awesome products and outstanding customer service! I had a pod light/ditch light burn out, and couldn't find a warrenty for them, I let Auxbeam know about the issue, and they said they would sent me a... See more

Rated 5 out of 5 stars

I have custom outfitted a Jeep Wrangler and Overland Camping trailer with several of your lights and the AR800 Switchpod. These include a light bar, 2 amber A Pillar Lights, side lights under the Roo... See more


Company details

  1. Car Accessories Store
  2. Auto Accessories Wholesaler
  3. Auto Parts Store
  4. Car Equipment Accessories Store

Written by the company

Auxbeam, established in 2008, specializes in high-performance LED bulbs, smart switches, and off-road vehicle lights. With innovative technology and quality service, Auxbeam is dedicated to providing exceptional lighting solutions for customers, offering high cost-performance products to the market.


Contact info

4.9

Excellent

TrustScore 5 out of 5

332 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Defective Bulb

All I had to do was show proof of it and they got back to me as soon as they could. Just now waiting on the replacement set. Thank you the product is great, bright af too!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered some R7 lights for my truck the rgb went out on my one fog light emailed about the warranty lastnight and they already have a new one being sent out to me quick and painless great customer service.

April 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Their headlights worked too good!

I had a problem with the Auxbeam GX Series, they were far too bright using an aftermarket set of factory housing headlight assemblies. I emailed them and they're taking good care of me! I will definitely be using Auxbeam again in the future, I highly recommend them! Their product is great and their customer service is amazing!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company ! I've had some troubles with the french carrier and the customer service was really helpful and tried to find a solution very quickly.

I love their products you can buy from their website or from Aliexpress they ship fast 👍

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

I had made a mistake in warranting a…

I had made a mistake in warranting a set of H11 bulbs. Aux beam sent me bulbs from a previous order that I had mistakenly sent them for warranty information. However after sorting out the correct order number and paying the shipping of the correct bulbs, they sent me brand new low beams for my truck. Customer service is worth the price of their merchandise.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a Jeep Gladiator that had a…

I bought a Jeep Gladiator that had a set of Auxbeam lights already. The problem was, the wiring harness was missing. Auxbeam worked with me to provide a wiring harness for a set of lights that were discontinued. Then they provided the instructions for wiring the lights.
I was highly impressed with the customer service they provided to me.
I will be buying more of their products t without concerns with quality or customer service!

April 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Can’t go wrong with Auxbeam

Auxbeam has one of the best customer service you can ask for. I’ve been using ABM lights since 2017, I’ve had 3 cars since then and the 1st thing I do is change my headlights to them. From the FS2&3 series, the F16s, Q20s the 30s and the 40s. I’ve never been disappointed. I mean things happen, not all items last the full 50000hrs there rated, BUT Auxbeam has always taken care of me. That’s why I always go back. My new car literally has all Auxbeam LEDs in it. The lights are very bright and are well made. I always recommend to my friends and family.

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Goes above and beyond to make sure their customers are taken care of! I have had multiple interactions with them and I was always responded to in regards to any questions I had. Thanks

March 28, 2025
Unprompted review
Rated 1 out of 5 stars

Auxbeam is a pathetic company

Auxbeam is a pathetic company. They advertise products they don't have. Quick to take your money, then tell you it could be 60 days before they have the products ordered. As the customer I asked for an immediate refund. I was told 10 days. 3 weeks later still no refund. But of course auxbeam said it happened, but my bank says otherwise.
Word of advice to any future customers. RUN. There are much more reputable companies to deal with, that have superior products and most importantly have ethics.

March 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Customer satisfaction

Customer satisfaction comes first with Auxbeam! I had an issue with one of my bulbs and they were quick to reply back to my email. A replacement was sent no questions asked! Thank you Auxbeam!

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a set of LED bulbs

I purchased a set of LED bulbs. One of the bulbs quit working shortly after. I email them, they replied quickly and said they would send a replacement. Great customer service. Great company.

March 26, 2025
Unprompted review
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Rated 5 out of 5 stars

I ordered a full set of LED's for my…

I ordered a full set of LED's for my Civic si and the fog light tabs to the housing broke after a couple weeks of having them in due to the bumper partially falling off, but they were able to send me a new set of fog lights at no cost!! Thank you so much auxbeams.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was absolutely great…

Customer service was absolutely great and easy to deal with. They are quick and responsive. My 8 gang switch panel had 2 power ports that were getting constant power when the other ports were not. I sent a quick video of what was going on and they are sending me a whole new kit hassle free. Will only do business with aux beam when it comes to lighting products!! 1000% recommend!

March 25, 2025
Unprompted review

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