Avanti West Coast Reviews 

People if u want avoid stress
Book different transports
I was travelling to Scotland from Burnley
First way the train was over loaded
People use to stand everywhere
And I have to argue for my pre bookings seats with the nasty drunk people
And train was late by one hour that was on
03/06/2026
Now I’m still in train going back
And is exactly same story!!!
That was my first and last experience with AVANTi west coast!
Can’t wait go off from that shiet still 25 min

Train cancelled on way from Liverpool to London . No staff available to ask for advice re seats , verbally abused by people who said we were sitting in their seats. Return journey from London to Liverpool - no cancellations , great , got to platform and we could not find carriage F - it had been taken off ! Got on to ask a member of staff what to do was told find a seat or get off the train but the delightful Nathan . No customer services and just laughed when I asked where his customer service was . We felt that we were just left to fend for ourselves . Not good .

#Avanti terminated the Euston to Glasgow service at Preston and passengers were forced to wait for the next train. They were clearly running algorithms that showed that the disgorged passengers could, just, be accommodated, albeit standing room only on this stuffy, unventilated service. Avanti clearly did this to save money and their attitude is that their customers have no choice so tough on them.

Absolutely disgusting service!!
Avoid this company!
Always delays over 30min or an hour or cancellations!
And over priced tickets!

After 3 cancelled trains I finally got to Crewe only for them to cancel the train I needed after we had stepped on to it, completely unacceptable, the panic caused by this caused me to lose a bag that they seemingly have no interest in helping me find, main customer service gave me the station number but there's no answer there and the main customer service line says they can't help.

You would imagine in a first world country like the uk we would have a rail line linking our 2 major cities (London and Manchester) which works. It is impossible to rely on these trains, to the extent if I have an engagement I have to travel the day before. It can often take 4-8 hours to do a 2 hour journey. Just shocking. An embarrassment to the country

So it gets even better 9.36 Coventry to Edinburgh cancelled at Birmingham international - everyone off - struggled with bags upstairs to Avanti info - told go get train on platform 2 - boarded the train - rammed / when quiet walked the length of the train to my carriage - and it’s the same train I was chucked off because it’s going no further than Birmingham - low and behold it did we are now getting to Preston on the same rain - sh£t show!!! 3.5 hours late to Glasgow 2 weeks ago and looking to be the same for Edinburgh today.

Now stopping at Preston then I have to travel to Glasgow then Edinburgh - if it was a one off fair enough things happen but this is every single time I get the train they are cancelled - I feel sorry for the staff on the train who are great - whose however organising this sh£t show - do better the timetable should just have destinations and a series of question marks - times are pointless - I am struggling to convey my anger and disappointment

Over an hour late while suffering for near 5 hours on a train with no air-con on one of the hottest days in the UK.

Absolutely fed up with the continuous poor service Avanti!! Every single time I have travelled in the past year there have been delays. Missed connections and worst staff I have ever experienced.
No updates whatsoever and absolutely appalling customer service from station staff. They seem so stressed they take it out on customers. This is not acceptable.
I am a customer service experience manager and have been for many years! I have never experienced such poor attitude from so many members of staff😡. they actually argue with you are very defensive and have no answers whatsoever. Instead of apologising and admitting they know nothing they should not take it out on already stressed customers.
I will definitely never use this service again as this is the final time I can take this stress and poor service. Get your act together and get a team in that can train these so called customer service reps 😡

Two trains from Euston to chester cancelled at peak time (between 5pm and 6pm) due to lack of train staff. Final got a train at 7pm and was due in at 9:07pm, however now sat at Crewe station for over 20mins because they need to swap carriages around from back to the front???? No idea on how long this will take. All we get from the train manage is sorry for inconvenience.

No air-con, no power for chargers or usb slots. Incredibly poor service for what we pay for, it costs as much a plane ticket but inside the carriage it was 35 Celsius degree and they claim it is due to hot weather but outside is 29 Celsius degree, no power on the sockets and again they said because of hot weather, wth? And this is not enough, on the train from Glasgow to London we were asked to change to another train at Preston, first they announced you need to go to platform 3, and while everyone was trying to get there, they said platform 6, people piled up on the bridge caused a stampede, it was an absolut joke. I don't want to say too much but if this is extreme weather I must say I am from a country where this weather is a normal summer and lasts months, yet we do have fast trains and air-con, power slots always work. Only explanation is this situation happening because of incompetence.

Train was delayed by 40 minutes with zero explanation from the staff. Ticket prices keep going up but the service just gets worse. At least the carriage was fairly clean this time.

I had to go from Abergele to Wrexham for a hospital appointment. There were no direct trains but there were from Rhyl. I booked an open return online and was impressed with the price. My trains arrived on time both ways and the seats comfortable. Previous passengers had left a bag of rubbish on the seat and it was good to see a collector with a bag calling for a rubbish. Would definitely use this service again. Thank ypu

The wifi is dogwater. Never use again. Even my iPhone 1s hotspot is better

Booked via Avanti App Glasgow to Blackpool Pleasure Beach - changing at Preston and travelling with Northern Rail to Blackpool. The train was very cramped and claustrophobic. The return journey was a nightmare. 40 minutes before catching the train at Blackpool Pleasure Beach, I received a text via Avanti App saying your train at Blackpool Pleasure Beach is cancelled. Now we would miss our connecting train at Preston to Glasgow. As this station is unmanned we were had no one to advise on how to get to Preston in time to catch our train, we took a quick decision that we had no alternative but get a Taxi to Preston at the cost of £45
We contacted Avanti at Preston & Glasgow ‘ Not our fault contact Northern Rail’
Customer service is diabolical, leaving people stranded is not acceptable
I will think twice before using this company again

There is no a/c on the train - an issue staff acknowledged as known before embarking.
There is no food or drinks service - again known beforehand with no warning to buy anything before embarking.
There is no inseat power.
No way to get a refund under these circumstances on the website

Absolutely appalling service. Treat their customers with utter contempt. Trying to get home from Glasgow to London on a Friday afternoon.
Two toilets broken, No water, hot drinks or food available on the train anywhere, not even in 1st class, the train stank and was overcrowded to the extent the first class restrictions were lifted.
The fat controller then decided the customers who had already endured five hours of this hell could then be dumped at Warrington Bank Quay where they could endure a further three hours of hell on another overcrowded train.
The staff of Avanti don't care, the bosses certainly don't, the whole lot of the overpaid uncaring lot of them are holding the travelling public to ransom. Zero stars.

I WAS SUPPOSED TO BE IN COACH ESEAT 75 ON THE 10 am TRAIN FROM PRESTON TO EUSTON LONDONON THE 22nd June instead of 11 COACHS ONLY 9 ALL SEAT RESERVATIONS CANCELLED ALL SEAT TAKEN BY RUDE STUDENTS WHO WOULD NOT GIVE AN 88 YEAR OLD MAN ME A SEAT DISGUSTING

My train was cancelled so Avanti staff put me on the train directly before with a group of others. I then was told I had to buy a full new ticket by the manager and she’s not accepting it. She called the police said that there were aggressive passengers and had me kicked off. Avanti admitted it was a mistake and offered me £250. Then the same woman came up to me on my next journey and told me I’m a serial ticket evader and she wants my ticket, I explained that I’m not and can show evidence of this. So she called the police and said I attacked her. I was escorted off and she dropped the charges. Avanti offered me a meeting and cancelled with short notice and called the police on me claiming I’m a trespasser. I showed the police I was there for a meeting and then they told me to leave and I’m now banned from the station because Avanti have said so

London to Liverpool and back on 22 June, no first class catering in either direction. Was told on the outward journey to get a coffee and a bacon roll from the shop, I don't eat meat and the guy refused me even a piece of fruit cake "as it was not on the first class menu". The proper coffee machine at the shop was out of order and I was given a very weak instant coffee. On the way back 6 hours later not even told to go to the shop. I went, and asked for an espresso coffee, and was moaned at by the female shop person who very grudgingly banged it down on the counter. On the way back both of the toilets at the 1st class end were out of use, the next one not surprisingly had a long queue and the one after that had no soap. And these are very new trains. But at least the a/c was working and both journeys were fairly punctual, 4 mins late out and 6 mins late back. Certainly the staff I encountered were not an asset to the Company.