The process was easy, not complicated. They didn't put me through the hassels of what traditional banks put you through. I'm satisfied with everything, and I would definitely use them again.
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Review summary
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Finally! A financial institution that talks, walks, struts & squawks like an advocate, a partner! One that, in the seven months I've been w them, never has pur profit over professional service! You'... See more
Aven is 100% transparent and competitive with interest charges. The application process was easy—all done online—even the notarizing. Everyone was helpful. I needed money to pay off a high interest ra... See more
Aven is that efficient, which is exactly what I needed with an overwhelming number of tasks on my to-do list. I was able to get a fixed rate and low payment, all while borrowing a double-digit number... See more
Company details
- #3 of 103 best companies in Financial Institution
Written by the company
Our mission is to provide the lowest cost, most convenient, and most transparent access to capital.
Contact info
United States
- aven.com
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Outstanding service; slower-than-expected doc processing online
Seamless service once I spoke with a live human. The online document processing time took longer than I expected, but it was still completed in a timely fashion,
May 22, 2026
Easy to use and clearly explained…
Easy to use and clearly explained itemized transactions
May 22, 2026
Very easy process
Very easy process. Like to talk to someone and was able to do so when necessary.
May 21, 2026
I wish they would allow us to rate 0.
I wish they would allow us to rate 0.
I would refrain from doing anything with these people. As you sign up first of all they talk having access to funds during the pull period, I was under the impression there was no interest in that time. Well come to find out, you have the payment from what you pull then you have to pay intrest on top of that.
They monitor transactions like anyone else, but for what ever reason, as something got flagged as fraud on their end, they canceled the card all together. When first of all it was me attempting to make the transaction and 2, I didn't get a chance to even confirm. Im waiting to see what other B.S. is to come from these people. I would avoid these guys. I would look for business else where.
May 21, 2026
Unprompted review
Reply from aven.com
Hello Aaron, thank you for taking the time to share your feedback. We're sorry to hear about your experience. A member of our team has already reached out directly to review your concerns and provide assistance. We appreciate the opportunity to address this with you.
AVEN-Financial Rebate is a SCAM
Financial Scam, tempts you to apply for their HELOC stating they will give you $250 if they do not give you a better rate than a new OR your EXISTING HELOC.
I had a special offer code and the tempting rate was 5.99 I applied.
the rate AVEN offered me was 14.5 my current rate is 8.45.
Where is my $250 I ask???
I have never received it.
I supplied the requested PROOF documents even though they clearly knew my current lender, loan and payment ammount. I supplied the requested documents multiple times over a couple of weeks. I received 2 emails stating "we have bumped your case up for review" then the emails stopped and no $250 was ever paid out.
These types of scams are Unfair Deceptive Acts and Practices... they never intended to give out the $250, they entice customers with larger HELOC loan amounts.
April 15, 2026
Unprompted review
Reply from aven.com
Hello, Myra! Thank you for sharing your feedback. We're sorry to hear about your experience. A member of our team has reached out to you directly to provide clarity regarding your concerns and answer any questions you may have. We appreciate the opportunity to assist you.
Easy proccess
May 21, 2026
Smooth, easy and professional!
May 21, 2026
Caitlin was very easy to work with
Caitlin was very easy to work with. Had a nice personality, nice smile and was very clear with all of her instructions. She made our time together. Very easy.
May 21, 2026
Getting a HELOC
Thomas responded quickly and walked me through multiple options clearly…Overall, the experience was positive, and I would recommend them for HELOC. Online process is quick & fast.
May 21, 2026
User friendly and fast
May 21, 2026
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