Avensure Ltd Reviews 1,760

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, expertise, and professional demeanor, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, especially from dedicated advisors. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear, concise advice received, which instills confidence in handling various situations. However, some people were dissatisfied with the response time to HR issues and mentioned receiving generic documents instead of tailored ones.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently highlight the... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the invaluable support,... See more

Response time

Clients share positive opinions on response times, frequently highlighting quick and efficient communication.... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers consistently praise the ease of getting in touch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We started using Avensure in January 2026 and the support for us has been invaluable. Our company grew quickly and with treble the previous number of employees we felt the need to seek HR and H&S con... See more

Rated 5 out of 5 stars

Ayeh has been fantastic to work with. She stepped in at very short notice and provided a quick turnaround on documents when I needed to make decisions promptly. Her HR advice was clear, practical, and... See more

Company replied

Rated 5 out of 5 stars

We have been with Avensure for 6 years. The support we have received has been fantastic. Whenever we have needed support the team at Avensure has always been there, they respond quickly, always have t... See more

Company replied

Rated 5 out of 5 stars

I attended an employment law seminar at Crewe Alexandra Football Club, and this was hosted by Dean Jones of Avensure. As a business owner, it was incredibly useful given the complex world of employmen... See more


Company details

  1. Legal Services
  2. Employment Attorney
  3. Human Resource Consulting

Written by the company

At Avensure we work hard for our customers supporting them in HR, Employment Law, and Health & Safety, and these efforts have been recognised with the awards that we have won. We provide our clients with a complete service offering advice and guidance, training, taking preventative measures, as well as contractual implementation. By looking at some of the Avensure reviews, you will see what our customers think of us and the way that we help to ensure that they are fully compliant with Health & Safety and employment law. Here at Avensure, we know just how important our team members and advisors are, which is why we invest a lot of time, effort, and money to ensure we have the highest skilled advisors within our industry. Looking at some of the Avensure service reviews you will see how many businesses appreciate the service that we provide, and when there are Avensure complaints, we use these as tools to refine and improve the service that we offer to all our customers. An Avensure comparison between other companies that provide a similar service will show that we are well regarded within our industry, not only from our peers but also by our customers. If you lack knowledge in critical areas such as HR, Health & Safety, or Employment Law and need professional advice to ensure that your company is compliant with current legislation, contact us today and let us help you grow and nurture your business.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 58% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Brilliant flexible HR solution

Our experience with Avensure has been excellent from start to finish. They’ve helped us navigate a tricky HR situation with clear and supportive guidance at every step. Our advisor has been pro active, helped us consider different scenarios, and ensured that we’ve done everything right at every step. We’re a small organisation, and really aware of how complex HR can become. We’re not big enough to justify a full-time HR function. Avensure offers flexible and timely advice and excellent value for money, in addition to the HR support, we’re getting help with tidying up contracts and have use some of their training modules.

February 19, 2026
Unprompted review
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Reply from Avensure Ltd

Thank you for such a great review. I'm so glad to hear that you've seen a real benefit from our service.

Rated 5 out of 5 stars

We have been clients for about 4 years…

We have been clients for about 4 years and we are very pleased with the service we are receiving. Having a dedicated advisor means we have continuity on issues and someone who gets to know our business. David is responsive, patient and very professional. We always recommend Avensure as we feel their Employment Service alone has saved us hundreds of pounds in legal fees. Additionally, their health and safety advise has helped us ensure staff are safe and our business is protected.

February 19, 2026
Unprompted review
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Reply from Avensure Ltd

Thank you Gillian. I'm delighted to hear that you've found David to be a big help for you. Thank you for trusting Avensure over the years.

Rated 5 out of 5 stars

Kyle Doherty has been our dedicated…

Kyle Doherty has been our dedicated advisor. The service and support we have received are just outstanding. We are a medium-sized business with various HR requirements, and the consistency and high-quality advice we have received are truly commendable. I would wholeheartedly recommend Avensure to other businesses.

February 19, 2026
Unprompted review
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Reply from Avensure Ltd

Thank you Kesh. I'm so pleased to hear you've found Avensure's support to be consistently high-quality.

Rated 5 out of 5 stars

Issue solved!

Stephen was very thorough and provided great guidance and advise that solved the issue.

February 12, 2026
Unprompted review
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Reply from Avensure Ltd

Thank you Helen. It's great to know that Stephen was a big help for you.

Rated 5 out of 5 stars

Excellent support provided

Rapid response to my query,followed by an excellent draft letter covering the issue I had been in contact with Avensure to help me resolve.
I have been supported by the same member of staff on several previous ocassions, each time reciving excellent service.

February 13, 2026
Unprompted review
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Reply from Avensure Ltd

Thank you Margaret. I'm glad to hear that your advisor has provided you with excellent service.

Rated 5 out of 5 stars

Avensure Legal and HR advice

I recently sought legal and HR advice from Avensure regarding a complex maternity leave and sick pay matter, and I was extremely impressed with the level of support I received.

My advisor provided clear, practical guidance which allowed me to manage the situation correctly and fairly.

Avensure’s support has been invaluable, and I would highly recommend their services to any organisation seeking reliable and expert HR and employment law advice.

February 17, 2026
Unprompted review
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Reply from Avensure Ltd

Thank you Rajinder. I'm so pleased that your advisor was able to support you through a complex issue.

Rated 5 out of 5 stars

HR Support

We have been with Avensure for 6 years. The support we have received has been fantastic. Whenever we have needed support the team at Avensure has always been there, they respond quickly, always have time for you and make sure you have all the information needed to make informed decisions. Recently we have been supported by Stephen McGuire, who has been invaluable in guiding us with an employee issue. He was always on hand to offer advice and guidance, nothing was too much trouble for him. His advice was clear and well explained. I highly recommend Avensure to any Business looking for excellent and reliable HR support

January 26, 2026
Unprompted review
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Reply from Avensure Ltd

Thank you Julie. It's great to know that Stephen has been a big help for you.

Rated 5 out of 5 stars

I would like to express my sincere thanks to Ian Denton our Dedicated Advisor adds real value by providing clear, expert guidance and personalised support. Their strong knowledge, proactive approach,

I would like to express my sincere appreciation for the outstanding support provided by our HR Dedicated Advisor (Ian Denton). Their depth of knowledge, professionalism, and commitment to delivering accurate and timely guidance have made a significant difference. They consistently offer clear, informed advice and demonstrate an impressive understanding of HR policies, processes, and best practices.
What stands out most is their proactive approach and willingness to go above and beyond to ensure every query is resolved effectively. Their communication is always friendly, confident, and reassuring, making even complex matters feel manageable. This level of expertise and dedication has been invaluable, and it’s clear they take great pride in offering exceptional service.
Thank you for your continued support and for consistently exceeding expectations.

February 9, 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Laura. I'm delighted to hear that you are thoroughly benefitting from having a designated advisor. It's great to know that Ian goes above and beyond to help.

Rated 4 out of 5 stars

This company helped us through a tricky…

This company helped us through a tricky absence issue and helped get our documentation thoroughly compliant. Haven’t had need of it much other than this so not a very comprehensive experience hence 4 stars but always helpful and efficient when needed so far.

December 1, 2025
Unprompted review
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Reply from Avensure Ltd

Thank you Tammy. I'm pleased that we've been able to help you through a tricky issue.

Rated 5 out of 5 stars

Sue Rhodes has always been my go to…

Sue Rhodes has always been my go to within the Legal Helpline. She is very helpful and empathetic in difficult situations. Sound advice and a great attitude. I would recommend her unresevedly.

February 11, 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Leilani. I'm glad to hear that Sue has been a big help for you.

Rated 5 out of 5 stars

Avensure give us piece of mind that we…

Avensure give us piece of mind that we are doing everything 'by the book' and offering a quality experience for staff and volunteers working with our organisation. It is reassuring for the management team that we are giving the right information, advice and guidance which adheres to Employment Law. The HR support has been very good and Ayeh has offered support, advice and guidance when we have needed it. Its good to know that support is only an email or phone call away.

February 11, 2026
Unprompted review
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Reply from Avensure Ltd

Thank you for the review Andrea. I'm so glad to know that our support gives you peace of mind and support when you need it.

Rated 5 out of 5 stars

Excellent support

Excellent support. Nadine at Avensure gave detailed support and guidance whilst dealing with a Performance Improvement Plan for a member of staff and was always prompt in providing a reply.

February 12, 2026
Unprompted review
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Reply from Avensure Ltd

Thank you James. It's great to know that Nadine was helpful in dealing with your PIP situation.

Rated 4 out of 5 stars

We are very happy with the service…

We are very happy with the service provided especially with Aislinn who is always professional and knowledgeable.

The guidance provided has saved us time but has also helped us to discuss certain situations with employees.

The quality of the advice we receive is clear, practical, and tailored specifically to our situation. Everything was explained in a straightforward way, making complex matters easy to understand.

Communication has been consistently effective. We have received prompt responses to any questions, and clear explanations. We would recommend Avensure to others.

February 11, 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Caroline. I'm pleased to hear that we've been able to help you save time and avoid tricky situations.

Rated 5 out of 5 stars

Essential support for a small therapy practice

We are so glad to have Avensure as our HR provider, as a small practice we are thrilled to always have an expert on the other side of the phone or a quick email away to resolve all our queries. I find their agents to be super helpful and they take the time to explain their reasoning, and listen to our concerns. I never had an issue that Avensure couldn't help with!
I also appreciate their efforts in keeping us updated of news and changes in legislation, and the access to good quality training courses and resources.

February 10, 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for the review Maria. I'm glad to hear that our consultants have been able to resolve all your queries.

Rated 5 out of 5 stars

Speedy Response

Aislinn was very quick to assist with our query. Advice was speedy and thorough and very helpful
Avensure are always helpful with our HR needs.

February 10, 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Julie. I'm pleased Aislinn was a great help for you.

Rated 5 out of 5 stars

5 out of 5 stars

5 out of 5 stars
I can’t recommend this service highly enough – truly excellent in every way!
My dedicated advisor has been outstanding from day one. They’re incredibly approachable, genuinely listen, and make you feel completely at ease no matter what you’re discussing. Nothing is too much trouble, and they always go the extra mile to make sure I understand everything clearly.
The value I’ve seen from the service is exceptional. It’s given me real peace of mind, saved me a huge amount of time and stress, and delivered tangible results that have made a noticeable difference to my situation. It’s been worth every penny and more.
The quality of the advice I’ve received has been top-notch – clear, accurate, well-explained, and always tailored to my specific needs. I never feel like I’m getting generic answers; it’s thoughtful, professional, and spot-on every time.
Communication is another area where they absolutely shine. Responses are fast, friendly, and super clear – whether it’s by email, phone, or message, I never have to wait long and I always know exactly where things stand. It’s refreshing to deal with a team that’s so responsive and easy to reach.
Overall, an outstanding experience. If you’re looking for reliable, high-quality support with brilliant people behind it, this is the one. 5 stars isn’t enough – they deserve 10!
Thank you so much to my advisor and the whole team – you’ve been fantastic!

February 9, 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for the great review Amanda. I'm delighted to hear that we've been able to give you peace of mind - it's great to know that you've found so much value in our service.

Rated 5 out of 5 stars

Allie was speedy and effective when…

Alfie Hands was speedy and effective when communicating as i had little time to respond to the staffing issue. Always get support from this company very helpful and professional.

February 5, 2026
Unprompted review
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Reply from Avensure Ltd

Thank you Esther. It's great to hear that Alfie has been able to help you in a timely manner.

Rated 5 out of 5 stars

Excellent HR Support

We have been using Avensure for our HR services for several years and have been very happy with the support we receive. Having a dedicated advisor is extremely important to us for consistency and clear communication. Sheamus is always on hand to advise us and guide us through any HR matters, providing reassurance and expert support whenever needed.

February 9, 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Natalie. I'm pleased to hear that Sheamus has been on hand to help when you need.

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