My AVG experience so far! Can it get worse? Afraid so! Pros. On the surface, Web Site is interesting, Prices are attractive and flexibility, (flight upgrades/hotels, etc.) are offe... See more
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Review summary
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We booked the 10 day China tour, which is advertised at $999. It was well worth the money as you can pay for the extra tours if you want and choose to spend money at the overpriced “shops... See more
I was very causious and anxious before and after booking our trip with AVG Travels, mainly after reading heaps of negative reviews. The agent Fabio, whom we were booking the trip with, was very friend... See more
A small group tour through Japan. First experience with a tour group operator. Wonderful adventure. Initially bought a different tour but was informed 3 months prior due to lack of numbers would not... See more
2.5
Poor
816 reviews
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Hasn’t replied to negative reviews
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Initially was a little difficult but…
Initially was a little difficult but when Gemma helped with understanding, changing to join the group in Hanoi, and the payments it became easier.
July 26, 2024
Reply from Avgtravels
Dear Janine,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Recently we booked a trip with Asia…
Recently we booked a trip with Asia Vacation Group.
I was corresponding with Gemma travel sales consultant in my opinion she deserves 5 stars she was very helpful and returned all of my calls and emails and explained all of my questions very polite and professional and patient.
I will definitely be dealing with this travel agent in future.
August 2, 2024
Unprompted review
Reply from Avgtravels
Dear Victor,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact us with any further questions or if you require additional assistance. We're here and committed to helping in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Fabulous trip and great service
Fabulous trip and great service. I have used Asia Vacation Group before and I would highly recommend
July 24, 2024
Reply from Avgtravels
Dear Sharon,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Reply from Avgtravels
Dear Gaile,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
GOOD PROMP SERVICE
July 23, 2024
Reply from Avgtravels
Dear Cumming,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact us with any further questions or if you require additional assistance. We're here and committed to helping in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Timely response to inquiries
Timely response to inquiries. Easy booking process. Ability to provide accomodations to the tour.
July 22, 2024
Reply from Avgtravels
Dear Margaret,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
If you have any further inquiries or need any more assistance, please reach out to us. We're here and ready to support you in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Reply from Avgtravels
Dear Graeme,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Looked like a good itinerary
Looked like a good itinerary. Booking online went smoothly.
July 22, 2024
Reply from Avgtravels
Dear Ray,
Thank you for taking the time to share your experience with us! We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to reach out if you have any more questions or if there's anything else we can do for you. We're here to assist in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Booking with Asia Vacation group
i was unsure about the full itinerary, so i contacted Asia vacation group and Jaden was excellent. He answered all my questions and made sure we got the trip we required. The booking process was also very easy.
Hopefully the trip is just as good !!
July 29, 2024
Reply from Avgtravels
Dear Tony,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact us with any further questions or if you require additional assistance. We're here and committed to helping in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Quick reply to questions and great value
Quick reply to questions, great value travel offers.
July 21, 2024
Reply from Avgtravels
Dear Ramsay,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
It was clear and easy.
July 27, 2024
Reply from Avgtravels
Dear Iryna,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Incompetent staff,cancelled our trip…
Incompetent staff,cancelled our trip and offered our money back then refused and said trip was going ahead.Charged 4 times anount for visas.Would not reply to e/mails whilst away and we really didnt know who to contact.
Horrible experience
July 11, 2024
Unprompted review
Reply from Avgtravels
Dear Steve,
Thank you for sharing your feedback regarding your recent trip. I apologize for any inconvenience you encountered.
1. Trip Cancellation and Refund: I apologize for any confusion surrounding the trip cancellation. However, we still delivered the services to you as scheduled
2. Visa Charges: Please note that the Visa fee includes a service fee. We strive to be transparent about fees.
3. Lack of Communication: We take communication seriously, and we believed that all your email was responded
Once again, your feedback is valuable, and we are committed to improving our services.
Best regards,
ASIA VACATION GROUP TEAM
We have done 2 tours and have just…
We have done 2 tours and have just booked our 3 Rd for 2025
Their accommodation is great tour guides lovely and helpful highly recommend their tours and I like that they do a payment which makes affordable for everyone
July 18, 2024
Reply from Avgtravels
Dear Trish Pope,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Very helpful
they have been helpful in answering our questions and taking care of the details
June 20, 2024
Reply from Avgtravels
Dear Daniella,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
If you have any further inquiries or need any more assistance, please reach out to us. We're here and ready to support you in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Fantastic 100% customer service
Wonderful customer service. Helpful and patient and informative. Looking forward to our Vietnam/Cambodia trip!
July 25, 2024
Reply from Avgtravels
Dear Enza,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact us with any further questions or if you require additional assistance. We're here and committed to helping in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
A good beginning.
I've only just signed on with your Company,and so far ,so good.
But time will tell if things change.So I will let you know then.
July 24, 2024
Reply from Avgtravels
Dear Edward,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please contact us if there's anything else you need assistance with or if you have any further questions. We're more than willing to assist you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Reply from Avgtravels
Dear Paul,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us should you have additional questions or require further assistance. We're here and eager to support you in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Still waiting for a follow up contact…
Still waiting for a follow up contact about details of trip since paying balance
July 14, 2024
Reply from Avgtravels
Dear Penny,
Thank you for taking the time to share your experience with us! We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to reach out if you have any more questions or if there's anything else we can do for you. We're here to assist in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Friendly & responsive travel agent who…
Friendly & responsive travel agent who contacted me after a message was left for him. Ease with booking
July 20, 2024
Reply from Avgtravels
Dear Sharon,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Booking process has been good.
Booking process has been good.
I will update this after the vacation is taken.
July 12, 2024
Reply from Avgtravels
Dear Gjlee,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please contact us if there's anything else you need assistance with or if you have any further questions. We're more than willing to assist you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
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