Авиасейлс 

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Company details

  1. Flights Search Site
  2. Airline Ticket Agency
  3. Travel Agency

Written by the company

Авиасейлс находит лучшие варианты перелётов, которые можно оплатить через партнёров — агентства или авиакомпании. Для пользователей Авиасейлс доступна круглосуточная поддержка. Вы можете написать, если возникли вопросы по работе сайта или приложения, либо если у вас возникли трудности в общении с кем-то из их партнёров — http://aviasales.ru/support


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All reviews

(160)

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Rated 1 out of 5 stars

Never buy ticket from them anymore

Never buy ticket from them anymore.
I bought ticket for my mom and by choosing filter transit without visa. However, on the day of flight, my mom was not able to get on a plane, cuz airlines required a visa to transit in frankfurt. They we bought new ticket which cost twice as much as we paid. After i contacted with aviasales and they said they gonna help me. But after 2 weeks of emailing they just told me that it was my problem and they cannot help. Also, they said that they added tiny notice that they are not responsible for visa requirement on their filter, but they lied cuz they never had this note before and it appeared only after we told them. This is their main job to make sure that they know all details of the flight before arranging different airlines. Me, as a simple consumer, just trust them and need to pay. Its their primary job! Hate them and dont recommend .

December 12, 2021
Unprompted review
Авиасейлс logo

Reply from Авиасейлс

Hello!

As we already wrote, since we provide general information, you must check the entry rules by yourself. This can be done either on the website of the embassy or on the website of the International Air Transport Association - IATA. We always warn customers about this.

Also, we always try our best to solve the problem. But, unfortunately, in your situation, our hands were tied. If you still have any questions, please contact us by mail: help@aviasales.ru.

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Rated 1 out of 5 stars

I give a 3 for an interface

I give a 3 for a poorly thought-out interface, everything is very scattered across the screen. It is especially inconvenient to change dates, the automatic filter does not work. Gone to other service

November 29, 2021
Unprompted review
Авиасейлс logo

Reply from Авиасейлс

Hello! The app must work correctly. There may have been some kind of error. We would like to check and fix everything. To do this, we need some of your data. Please contact us by mail: help@aviasales.ru. Explain the situation, and we will try to help!

Rated 1 out of 5 stars

Because of their partners like gotogate…

Because of their partners like gotogate international ab that is scammers, i lost money. Book a fly that was canceled due to covid. Agency declined to make refund and have provided me voucher that you can’t use. Spend a lot of money calling to customer service that is useless. So no tickets, no money. Thank you aviasales for your partners.

August 29, 2021
Unprompted review
Авиасейлс logo

Reply from Авиасейлс

Hello. Indeed, due to the coronavirus, many airlines have started offering vouchers instead of refunds. This means that the voucher you received was not due to the agency. This is not a scam; all agency actions (such as ticket refund or exchange) are coordinated with the airlines.

Have you tried to contact the airline who issued your voucher? You might be able to use it there.

Rated 5 out of 5 stars

Perfect engagement

I've found tickets with the help of agregator aviasales.
The trip was planned on the period of pandemia - January 2021. So many unexpected changes could happen with the flights (cancellations, airport closures, rule changes - how to enter the country and so on), all these have happend with our complex flight.
I've contact avia sales because I couldnt reach the tickets retailer directly (they had the restriction that they serve only customers, who have the flight in 2 weeks). I didnt expect that the agregator avia sales would involve in situation between me and tickets retailer. But they supported every my step and showed outstanding customer care! They contacted the retailer directly and pointed out on my situation, afterwards the conversation with the retailer started to be easier and nicer.
Thank to all Aviasales team!

January 13, 2021
Unprompted review
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Reply from Авиасейлс

Hello, Maria! Thank you so much for the review!
We're so glad that we were able to help. It's a pleasure to see the results of our work in your words 💙

All Aviasales employees have heard you!

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Rated 5 out of 5 stars

Great Customer support service

Great Customer support service. I didn't receive my ticket after the payment as I made a mistake in the email address. I didn't know what to do and contacted Aviasales via their website. And they not only resent me my ticket but also explained how to correct the mistake so that I would be able to receive notifications from the airline. Thank you a lot for the help!

December 27, 2020
Unprompted review
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Reply from Авиасейлс

You're welcome!

Rated 5 out of 5 stars

Very nice app

Very nice app, I love it!

May 15, 2020
Unprompted review
Авиасейлс logo

Reply from Авиасейлс

Thank you for the feedback! :)

Rated 4 out of 5 stars

I'd say one of the best websites for…

I'd say one of the best websites for buying air tickets online. I guess, the only better option is google flights. Good job!

December 23, 2019
Unprompted review
Авиасейлс logo

Reply from Авиасейлс

Thank you for the review! But you rated us with 4 stars only. Please let us know what would you like us to improve?

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