Avid Energy Reviews 733

hi i wasnt aware that avid energy has changed, my smart meter says estimated bill ,and not showing what i have in credit , how can this be sorted ty

One of if not the most crooked and unprofessional companies I’ve ever worked for and to boot still haven’t paid me out in full so it looks like I have to go the route and take legal action, I was a contractor and I can only feel bad for the direct employees... nothing but lies and promises made to people to attract them there way and then just screw people over until they quit... never seen a higher employee turn around Rate in my life witch just shows what kinda company ur getting in bed with.

This is the worst company I have ever had the pleasure in associateing with. Absolutely worst customer service ever. Do not deal will them.

Absolutely discusted with avid energy and changed supplier's strate away, they owe me money and just ignoring me 😡 don't trust them as far as I can throw them, im on benefits and have mental health problems so been in a right state thanks to your company

I havent been told that it was changing over and i phone in all the time to top up i am now sitting with no electricty and have a new baby and five other kids this is disgusting how am i meant to get this sorted and electricity to my property

Can’t log into account didn’t get told nothing and don’t say ring the number I’m on hold to the new energy why don’t they answer the phone I’m going to run out of electric omd this is a joke

just tried topping up via paypoint...they took the payment but i have still got no electricity??? absolute shambles!! i want my electric on asap!!!

Smart metre got a mail saying it’s set up and my emergency credit went from £10 to £5 can I still top up with my avid top up card ?

I am mortified to come home to top up electricity after receiving wage to be notified no internet connection message on app. thought Mabey just my app playing up. Partner tries his app and notification our supplier has change to this Nabuh energy and to use this app but yet can’t log on or register as apparently account number incorrect. Now I had to activate emergency prior until payday and will now run out after friendly credit hours expires tomorrow. Me and partner got in late due to work and have missed the opening hours to contact this new supplier but what has really annoyed me is i have been none the wiser there has been a switch until looking for answers online. I have read the reviews to see avid suggest they sent notifications out via post or email but I have thoroughly looked through my emails including junk folder and I have received nothing in fact the only latest emails have been my top up receipts. So I am finding it extremely hard to believe this process to inform customers was done correct especially when this should have been informed with notice in black and white. I will now awake to have no electricity until I can hopefully contact this new company that I have no information on, other than a name and number from reviews. I have 3 kids also and we are both at work tomorrow and apparently may find it hard to even get through in a timely manner with other customers experience. No electricity if I cannot get this resolved will mean no electric shower and no boiler supply for hot water no ways to cook and no washing then obviously no electrical appliances so house will be unliveable. Absolute disgrace and I will be taking this further with the extreme lack of communication and customers rights to be notified in advance. Also the fact that nothing works for the switch that has been implemented including an apparent non existent account number. Disgusted is all I can say especially when the only form of update was via a smart meter tonight at 21:20 after this switch happened and all contact methods have closed down and after I realised this has happened from online customer answers, so this was of no help at all. Also should this new supplier not have informed us of the switch with a welcome and terms and conditions and policies of they’re company as it technically is a new contract I have not agreed to. Will be seeking legal advice

I topped up Saturday on my app iv been left with nothing when iv topped up 10 pound the lot has been taken I have 2 pound left to last me on emergency till Saturday I have a 2 year old too! What the hell is going on??

Can’t top up my smart meter keeps telling me no internet connection I have 1.24 emergency left I’m starting to panic now and can’t get through the Nabuh been on hold for 45 mins

Hi is there any news on what's going on with the avid transfer I have not been given any idea of how to top up at all I had to put emergency on which is running out I can't sign into app and havnt been sent any top up cards I need to top up URGENTLY!!!!!!!

I went to top up my app keep saying no internet had no knowledge what so ever yous were changing my company I’ve over £230 sitting in meter as I top up every Monday it’s bad day that so called customer service have not told me yet only through someone at door trying get me change over who checked see who was supplying me via national grid

I am so angry. Just got home from work to no electricity (my own fault obviously) went to top up but couldn't do a thing as they've changed my supplier without my knowledge. I can't contact the new supplier at all I have been on hold now for 28 minutes still nothing. I cant top up via card as it will be the wrong supplier. LIVID!!!

Never before have been messed around so much

I have been getting very stressed out with all my cancellation of giving up my house and having to contact companies regarding closing my account and then there was Avid. To be honest I was dreading it as I've had no end of stressful phonecalls and email but then I sent a mail to a very kind gentleman Aiden. He was fantastic from start to finish it was effortless and would definitely recommend Avid to anyone due to Aiden's professional assistance and very responsive. It was all done with precision and fast communication between us. I am very happy with how he was efficient and how productive this issue was resolved. Your bosses want to be proud with staff like you. 😊

I moved into my property in March and this company was already in the house and I transferred to another company but in the meantime they owe me money from 2 months ago and I'm still waiting for it I can't get hold of them by phone I've sent him lots of emails and messages have come back saying sorry we're looking into it and getting to the point of taking it further now not happy with this

I spoke to Ross from Avid Energy today. He was really attentive and informative, that was really helpful as I learnt a lot about Avid Energy through our conversation.

I have lived in the same house for 31 years. A year ago my electricity & gas payments had been taken regularly from my account without any difficulty for years & years. All of a sudden the electricity payments stopped being collected. I phoned Scottish Power who has always been my supplier and I was informed that my electricity supply had been changed over to AVID energy, despite the fact that I had never heard of this company or even changed my contract of supply. I have spent the past year trying to find out how this can happen, no payments have been collected for my electricity usage and when I contacted AVID energy they informed me that I do not exist.The person who is registered for electricity supply has a different name & I have discovered they live in an adjacent building. My gas is still registered with Scottish Power. I feel like I am banging my head against a brick wall and the stress of having not paid any electrical charges for over a year now is making me ill. I am 76 years of age and should not be having to deal with this sort of problem at this stage in my life. I have spent months & months contacting Scottish Power, Avid, Citizens advice & even the Ombudsman services without any success. My only option left will be to contact a solicitor.

TREMENDOUSLY BAD NO CUSTOMER SERVISE I TOPPED UP £20 you get £15 day two NO GAS NO ANSWER