Avios Reviews 446

I have been chasing 1700 John Lewis points since March - 5 months and nothing. I even got an email saying they had been awarded after chasing, but still nothing. No way to contact support other than through raising a points dispute - which does nothing. Who the heck is leading the customer experience at this place? 'Zero' stars if I could - get it together -useless

BEEN CHASING 15000 POINTS FOR 4 MONTHS. 8 COMPLAINTS LOGGED, RECEIVED 2 GENERIC RESPONSES THAT ANSWER NOTHING AND 2 WHEREBY THE AMOUNT OFFERED IS 11000. WE’VE CANCELLED OUR BA AMEX CARDS DURING THIS TIME, AFTER THIS IS SORTED WE’LL SPEND THE POINTS OVER THE NEXT YEAR AND AVOID BA ALTOGETHER. THEY’RE CON ARTISTS AT THIS POINT.

Getting worse by the day. Doesn’t register traffic, have to constantly check if your purchase has registered which mostly it doesn’t. Often links from the site don’t work, they, refuse to give miles when you’ve clearly shown receipts and even when you’ve used AMEX for purchases they still cant coordinate! What is the point if you have to keep filling out missing transaction forms? I have filled out 3 today alone. Then they take miles away when they deem you’ve not met requirements you know you have met. It’s just a long winded experience now, not sure I will stay.

Cancelling points randomly after offering it with all sorts of lies. Even with all the evidence in the world, won’t reissue the points. DO NOT BOOST points, you will loose your money. This is all a SCAM to make you spend money. Hardly honour points , even they do, it gets withdrawn after a while with one lie or the other. Stay away , it’s not worth it. Save towards that dream flight instead AVIOS points won’t achieve that for you. It’s a SCAM.

Terrible customer service. The attitude of the customer service agent, LIAM, was appalling—I’ve never experienced more frustrating service. Even the guy at my local fried chicken shop serves with a smile and actually enjoys his job. Absolutely terrible.

want to buy more avios to book flight, avios site wont let me, problem with site , been like it 4 days now, complained, response is they are working on it but doesn't know when will be fixed, in meantime flights getting booked up so by the time I can use site there will be no availability!!

Declined avios points for AA purchase , after 3 cases raised and not one response

Biggest scam ever. First my wife lost 50k avios, after that me over 30k avios- GONE- EXPIRED!!! Ridicules service what I've tried to get explanation.

I save up Avios Points and I earn extra by shopping through the Avios App with partners of Avios and I always shop in exactly the same way every time and use my Avios App then select save and in the search field I input the name of the retailer and follow all the other rules in order for me to be awarded the Avios Points that I’m due. I often get the Avios Points awarded that I’m due but on far too many occasions I either just don’t get the Avios Points awarded at all or I get them sometimes after several months but then several months later the Avios Points can be removed from my account and I am never given the exact reason and all of the staff at Avios always turn the blame onto me by saying things like my last click wasn’t on the same shop or another invalid reason and then you are fighting with Avios and what can you do when they are blaming me? I then always have to fill in a lengthy missing Avios Points claim form and even though it can be many months later Avios expect you to provide them with proof of the order number and invoice showing how much your order cost and confirmation that I have paid that amount in full!
Please BA and Avios put whatever is wrong with your system right or change something on it so that if you should have received Avios Points then you get them and get to keep them if I have done everything right!!

Zero or minus stars would be more appropriate. Shockingly poor customer service. For three months I have been trying to link my Avios / BA account with my Loganair Loyalty in order to transfer my points. I have followed the steps to the letter, going through Two Factor authentication etc etc. I have tried different devices and browsers. All I get is a 'something has gone wrong' message. I have phoned BA's customer service multiple times (Avios doesn't have any way of contacting - no email, no online form, no phone number, not even an AI chatbot) and each time I have been told something different from: 'Loganair isn't a partner with Avios' (!) to 'It's an IT problem, try again after 3pm' to 'This has been escalated and someone will phone you back (told that three times, no-one ever phoned back) to 'This is a back office issue'. I have submitted a complaint via their online form. I have even written and posted a hard copy letter to BA customer services postal address. The response? Two completely unsatisfactory emails from someone called Emma Bradley, one saying my accounts are linked already and outlining the steps to move points (demonstrating a total failure to read my query) and one saying that Loganair are best placed to answer my query! Not sure how another airline can solve the issues of BA's online system, but I did actually phone Loganair - unlike BA you can speak to a real person who actually tries to understand the issue, but it being a BA Avios issue, of course they can't do anything. To add insult to injury I got a further email from BA saying they were very busy dealing with a high volume of complaints (no wonder) and directing me to phone their customer service! A circle of hell. BA if you're reading this, my 'case reference' number is 07063325.

It should be a ZERO star, really. The BA and Avios e-store is practically a scam. No matter how precise and careful you are in following all the rules in order to make a purchase to earn Avios, no matter what, they will NEVER honour it. The time and efforts needed to follow up, complain, email, send and re-send documents, are just a waste of your time and efforts. Just terrible!!

The worst customer service and useless loyalty points system going. Don’t touch it. And heaven help you when things go wrong

After nearly a year Avios removed points saying they had been refused by the company I had bought from but no details so unable to query. Why wait a year??

Avios has taken hundreds of pounds from me over the years, but because of account activity for 36 months I have lost all my Avios, 67,000 in total. I now understand that this is stated in terms and conditions, but how can it be right legally or morally to do this? They have taken my money and I get nothing in return. This is nothing more than theft.

No contact available for customers. Trying to boost my avios and my card keeps getting declined, spoke to my bank they dont even see a declined transaction. Had purchased a few travel experiences last year never got the avios - they were pending and then disappeared; bought through Dyson website recently still waiting for my avios cause they cant see payment type - considering its their system they should be the ones to handle this since Dyson doesnt add payment type on the receipts. As soon as i spend the avios i have im no longer using this membership. it seems avios is getting paid by retailers and not depositing the avios on the customers accounts and since there is poor customer service contact nothing we can do.

Unbelievably difficult to spend points. I've wasted days trying to spend 11,000 points on anything. Years ago I stopped bothering to use them on flights because there was never anything available but now I can't even transfer them into nectar points. Sales prevention for BA, I commuted from Scotland to London every week for years and the Avios experience pushed me to become an Easyjet frequent flyer. I'm having to give up those remaining 11,000 miles because they're un usable

Absolutely crap

My goal this year is to spend all my Avios points and stop accumulating more. This company + BA are a joke. Site is constantly down. Even when not down, reward flights are so limited. Top tip for all: BA + Avios are getting so complacent with their service being the main provider in the UK, please boycott this company and move to their competitors. A few hundred pounds more negates the need to deal with a company that is hardly accessible to their customers

I have been trying to link a BA account with another in order to use Avios. The Avios page says you can link your accounts HERE and then takes you to an error page. There is no phone number. You just go around in circles. It seems to be a dystopian hell and it's put me off the whole idea of Avios completely. Why not a helpline?