Avios Reviews 446

A total scam. I had 20,400 worth over Nectar points worth £100 saved over a period of time. I could have spent it on a Sainsbury's shop but I thought I'd convert to Avios to help pay for holiday flights instead. BA unfortunately won't tell you how much money Avios points are worth against the flights you're booking, until you have Avios points on your account, i.e. I had to convert Nectar to Avios to see how much it's worth against the flights. On Avios website it clearly states you can convert back, so I thought there was no issue. It turned out that the value of Avios redemption against flights wasn't as profitable as spending £100 worth of Nectar on shopping. So I decided not to use the point and convert them back to Nectar. But what they don't state clearly is that when you want to convert back from Avios to Nectar the conversation is much inferior! Instead of getting back the original 20,400 by converting back I would only get about half of that! What a scam... Why don't they flag this in big capital red letters before you convert from Nectar to Avios, that the exchange rate won't be the same? Absolutely shameful. I don't know how this is even legal.

Over 68,000 points taken overnight. Had been looking to use them to celebrate our wedding anniversary in September this year. So disappointed. Tried to get the points back for a defined short period so I could use them but absolutely no flexibility or interest in good customer relations. Guttted.

I’ve been trying to build up my avios points for the last 2 years. Specifically using the Avios app and The executive club website to make purchases at retailers that offer points in return.

However, I find some retailers haven’t credited my points. Previously they would reply to my email to adjust points, although these would always be the wrong amounts. But lately they have not even replied to emails.

I always carefully check the t&c to make sure I meet the criteria and have followed the instructions. I have 3,000 pending point from an insurance purchase last October!

And have about 20,000 missing points that I’ve already email about. I’ve even sent them receipts and as proof of purchase.

They spend so much money tell Sainsbury’s customers about their points scheme yet do nothing when there is an issue. If things don’t improve soon, I’ll be looking to just use my current collected points and switch to another loyalty scheme.

Overnight just took my 118,000 avios points that I wanted to use on BA. Just cancelled them.
Don’t touch them. Awful company

VERY unhelpful and the 'help' area seems consistently rude, not just a rogue employee!
Information is misleading also eg points for using Booking.com but only for certain products. You only find this out after.

I received an email to say BA had reconverted 25,200 Avios into nectar…..I immediately contacted them as I thought it was a scam. I asked them to escalate it to the fraud team as I do not collect nectar! Not would I spend hundreds boosting my points with cash to transfer them to useless nectar points.

Almost 2 weeks later, no contact from BA and 25,200 missing Avios points - taken from my account and converted to nectar without my permission. BA customer service is shocking and They really couldn’t care less about their customers. I have spent hundreds boosting my points only for them to rob me of them! To return the unwanted nectar points back to BA I will receive 11,000 instead of 25,200! Meaning I have wasted hundreds of pounds of hard earned cash for no reason! (Lost 14,000 Avios)

I am horrified by BA”s lack of response and they haven’t taken this matter seriously. I certainly didn’t set up any auto conversion for this account so my account has blatantly been hacked but nobody seems to care. Excellent customer service as normal from BA! I will collect until I get enough points for my next flight then I will change to virgin, I do not recommend at all!

Not much to add to all the abysmal reviews already posted. Takes forever to get a response. And for points that are "pending" for months on end, Avios blames the supplier, and the supplier blames Avios. I've had "pending" items (Admiral Insurance and Confused.com) for over six months now, and long delays in getting a response from Avios are now even longer - due, they say, to "system migration". Seriously thinking of jacking it all in to reduce my blood pressure. Absolutely not fit for purpose, despite the groovy surfboard ad. Sorry, Avios, your glossy television ad just rubs salt in the wound.

Non functional website

We are accumulating Avios through The British Airways Executive Club Schene. We did not notice until we got a warning telling us that due to a lack of activity, our account would be closed. We have made 24 onlune purshases in the past 2 years and none of them have resulted in points being credited. I managed to speak to human being on 4th May and raised a complaint asking for my points to be credited but since then I have heard nothing apart from 2 texts which have offered no help or additional information as to when my points will be added. Unfortunately, it seems that we placed our trust in a scheme that is poorly managed and offers not an iota of helpful customer service. Looks like my dream trip to Japan when I fully retire will not be happening.

I tried to transfer my Avios to my Nectar account. I transferred them manually, only to find that they were transferred back to my Avios account a few days later, with thousands of points lost in the conversion. I did the same thing again. And the same thing happened again, with even more points lost. I did not set up an automatic conversion. Something is wrong with the website system. And after complaining, Avios told me they can't return to me the thousands of Avios points I've lost in the conversions. This is appalling. Wish I could give no stars. WHAT A SCAM!

I’ve made 2 purchases back in October 2023 and I filed missing avios claims when no avios were credited onto my account after 3 months. I’ve submitted proofs of both purchases and over next few weeks I’ve received several emails saying that an update to my claims is coming soon. Well, the only update I’ve got was that they’ve changed name to Avios and old claims must be re-submitted 🤬
When I tried to do just that it turned out that one of the transactions, the one that would earn me more avios points, is no longer visible in their system 🤬🤬
I’ve managed to re-submit one claim and I provided the same proof as I did the first time but I was informed that it’s not sufficient 🤬🤬🤯🤬
So I’ve submitted more detailed info and few weeks later I’ve learned that my email was completely ignored when I got message from them saying they’re closing my claim because I haven’t submitted required info 🤬🤬🤬🤯🤬🤬. Absolute sh@*te of a company. Seeing so many similar opinions here brings me some solace. But not a single reply from BA is nerve wracking as it shows their utter disregard to their clients.

Similar to everyone else on here, after months of trying to convert Avios points to nectar, phoned and rep tried to help,,no success, week later eventually got through only to find price had gone down and lost over £100...complained given ref no, few weeks later another ref no....every so often receive email stating still dealing with it....phoned, not able to help....disgusting service.

I received an email to say my Avios points would expire in a month. Avios can be linked with nectar points, After many wasted hours trying to do this on different devices, the response always was error . More time wasted trying to find the relevant department and contact details For support finally finding an email
Address for customer services. After a couple weeks, I received an email to say I was in the queue and a tracking number, After a few more weeks, I’m still in the queue with a tracking number with my points due to expire tomorrow.
So many hours wasted now money lost.

I’ve been saving my Avios for an upgrade on flights to Australia but now that I’m trying to use them British Airways won’t allow me to upgrade using my points despite seats being available. I can only upgrade if I pay cash!

What is the point of the Avios scheme if you can’t actually use them when it matters???

Spent nearly two hours yesterday trying to link my debit card to my Avios account only to constantly get an error message. Used the online chat advisor who said to use the website rather than the App, all to no avail. Now waiting for a response from an e Mail I have sent to hopefully get this resolved.
Not a great start!
Hopefully things improve

Had a call with Avois and what a crap shambles.
they dont give you any tickets and no returns on the days required

No problem collecting Avios but try spending them with BA. Of all the website/apps I have ever encountered BA is the absolute worst.
Impossible to make a booking using Avios despite following guidance to resolve issues found in frequent flyer forums. I’ve now been trying for weeks and just get the same message “Sorry, there's a problem with our systems. Please try again, and if it still doesn't work, you might want to try again later” Appalling service the whole IT department needs cleaning out

Shop online at Sainsburys via BA's shopping portal link eventually I get awarded the Avios points I am entitled to for using the portal then TWO months LATER Sainsburys cancel them!!
Pretty much 9 times out of 10!

Total waste of time!

Agents were always wonderful, but the management of Avios accounts with links to Aer Lingus AerClub, Vueling Club, reward flight redemptions etc. has been a complete shambles.
The lack of support and help for technical issues means no accountability, so problems have never been properly addressed. Shambolic.