Aviva Insurance Ireland Reviews 

1,393
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,290 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers frequently highlight the competitive pricing, often finding quotes that beat other options. Many people praise the staff for being exceptionally helpful, patient, and knowledgeable, providing clear explanations and excellent support. Customer service is consistently described as excellent, with reviewers appreciating prompt feedback and the availability of real people to assist. Reviewers also find the website easy to navigate, noting a smooth and straightforward online process for applications and managing policies. The overall user experience is consistently described as easy and efficient, making interactions with the company pleasant.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many finding competitive quotes and good value,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, patience, and... See more

Website

Users describe positive interactions with the website, finding it easy to navigate and very user-friendly for... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of navigation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called Aviva today to renew my car insurance not sure if I was going to stay with this company but I was lucky enough to have the pleasure of speaking with James. I find car insurance stressful a... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate. The Prompt to check the replacement cost is realistic and prevents a person from over insuring the real value of replacing your home. Very competitive prices especially if you have a... See more

Company replied

Rated 5 out of 5 stars

It was easy, professional and clear when I was unloading the information. Up loading the documents was easy and I knew what was out standing at all times. My Aviva is super with all the document... See more

Company replied

Rated 5 out of 5 stars

It was very easy to make contact with your company. The staff member was very helpful, courtious and explained everything to us. Any questions we had were fully answered and sugestions to improve/upgr... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Insurance Broker
  4. Insurance Company

Written by the company

At Aviva, we're here to help you protect what matters most. Whether it's your car, home, travel plans, or your family's future, we offer a wide range of insurance solutions designed to give you peace of mind. From life and mortgage protection to pensions and investments, we’re committed to helping you plan for a secure tomorrow. We even offer driving school services to help keep you safe on the road. At Aviva, we focus on making insurance simple and personal; while providing a service that delivers for our customers, so you can feel confident and financially protected every step of the way.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

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4.5

All reviews

(1,393)

1,294 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not Happy

Not inpressed with having to print off mu own disc and cert.
Not everyone has a printer.

March 25, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi,

We are sorry to hear about your experience, and we appreciate you taking the time to leave a review. Your feedback is important to us, and we’ll make sure it is shared with the right team so we can keep improving. If there is anything else you need, we’re always happy to help.

Take care
The Team at Aviva

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff

March 25, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi,

Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!

Take care
The Team at Aviva

Rated 4 out of 5 stars

Simple experience

Simple experience

March 25, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Dermot,

Thank you for giving Aviva Insurance a 4 Star rating. We really appreciate the positive feedback.

Take care
The Team at Aviva

Rated 3 out of 5 stars

Aviva,we're easy to deal with and the…

Aviva,we're easy to deal with and the person was very good explaining the policy

March 24, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi John,

Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!

Take care
The Team at Aviva

Rated 5 out of 5 stars

Efficient and knowledgeable staff

Efficient and knowledgeable staff, prompt service

March 25, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Marian,

Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!

Take care
The Team at Aviva

Rated 4 out of 5 stars

Good website

Good website, easy to navigate and quote obtained very quickly with no problems.

March 24, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi,

Thanks for giving Aviva Insurance a 4 Star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.

Take care
The Team at Aviva

Rated 5 out of 5 stars

Easy to use online and delighted with…

Easy to use online and delighted with my quote and experience

March 24, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Breda,

Thanks for giving Aviva Insurance a 5 Star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.

Take care
The Team at Aviva

Rated 5 out of 5 stars

Good service

I was served by Pauline and she gave me time, promised to call me back , very patient with me.

March 24, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Nikiwe,

Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!

Take care
The Team at Aviva

Rated 4 out of 5 stars

Helpful staff and service

Helpful staff and service

March 25, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi,

Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!

Take care
The Team at Aviva

Rated 5 out of 5 stars
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Angela,

Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!

Take care
The Team at Aviva

Rated 5 out of 5 stars

Quick

Quick, efficient, cost effective

March 13, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Michael,

Thank you for giving Aviva Insurance a 5 Star rating. We really appreciate the positive feedback.

Take care
The Team at Aviva

Rated 5 out of 5 stars

The customer experience was great…

The customer experience was great because of the price I obtained and the very helpful staff.

March 24, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Ian,

Thank you for your 5 Star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback, and we’re grateful you took the time to share your experience. The team will be delighted to hear your comments.

Take care
The Team at Aviva

Rated 4 out of 5 stars

Got A very good price and after a…

Got A very good price and after a little confusion about documents got it all done and dusted.
Staff very helpful throughout process.

March 23, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Colm,

Thank you for giving Aviva Insurance a 4 Star rating. We really appreciate the positive feedback.

Take care
The Team at Aviva

Rated 5 out of 5 stars

Home is where the heart is

The ease of using the website . Its well laid out and easy to navigate.

March 23, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Shaun,

Thank you for giving Aviva Insurance a 5 Star rating. We really appreciate the positive feedback.

Take care
The Team at Aviva

Rated 5 out of 5 stars

Home insurance

Easy and quick to do home insurance via bonkers

Had to change something on my policy and was able to do it with ease over the phone. Staff very friendly

Cheaper price also than other providers

March 23, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Michelle,

Thanks for giving Aviva Insurance a 5 Star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.

Take care
The Team at Aviva

Rated 4 out of 5 stars

The price was the cheapest quote I got.

The price was the cheapest quote I got.

March 23, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Mary,

Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.

Take care
The Team at Aviva

Rated 5 out of 5 stars

The process was quite straightforward…

The process was quite straightforward and painless and turned out to also be the cheapest. Very satisfied

March 23, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Jackie,

Thanks for giving Aviva Insurance a 5 Star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.

Take care
The Team at Aviva

Rated 4 out of 5 stars

One can be lucky and speaks with a very helpful agent.

When I cancelled my policy, it was because the lady I spoke to was not very helpful. However, when I renewed my policy, it was because I spoke to a lady who explained the process to me and the third lady I spoke with was one of the most friendly and helpful people with whom I spoke.

March 23, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Maria,

We are sorry to hear about your customer service experience, and we really appreciate you taking the time to share your feedback. We’ll pass this on to the relevant team at Aviva. They’ll be keen to hear your comments and use them to help us improve.

If there is anything else you need, we’re always happy to help.

Take care
The Team at Aviva

Rated 5 out of 5 stars

I found the website very easy to…

I found the website very easy to negotiate, also on the day offered me the most competitive quote for fully comprehensive insurance with all the add ons.

March 23, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi David,

Thanks for your kind feedback about Aviva Insurance, it means a lot. We’re glad you found our online service easy to use. We’re always working to keep things simple for our customers, so it’s great to know it’s making a difference.

If there is anything else you need, we’re always happy to help.

Take care
The Team at Aviva

Rated 4 out of 5 stars

Everything was quick and efficient

Everything was quick and efficient

March 23, 2026
Aviva Insurance Ireland logo

Reply from Aviva Insurance Ireland

Hi Raymond,

Thank you for giving Aviva Insurance a 4 Star rating. We really appreciate the positive feedback.

Take care
The Team at Aviva

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