I think overall, the experience was fine. For the price of this device thought, I would expect nothing less. I was however, dissatisfied with the $119 charge. I feel for the purchase price, your compa... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My Eneo Advanced unit stopped working, I had only had it for a year. I was a little worried as I had purchased the unit at an airport a long way from home. I sent an email to Avologi customer servic... See more
Quite easy to arrange for replacement of Avologi laser that unfortunately stopped working after using for 2 years! Yael was easy to deal with, very pleasant and easy to understand what I had to do... See more
Inna Avetisyan was most helpful in resolving our issue with the AV13 device and was very knowledgable with regard to the device itself as well as associated facial products! She was very pleasant i... See more
Company details
Written by the company
About Us: This page serves as the Authorized Wholesale Distributor for Avologi products. Please note that all stores and sellers offering Avologi devices are independently owned and operated franchises. As such, we cannot assist with purchase-related inquiries. Our customer service team is available to address questions specifically about the device itself. For any concerns regarding store policies or purchases, please contact the seller directly. .......................................... Our Story: Founded in 2012 by engineers from the esteemed Technion Institute, Avologi is a premium medical beauty brand that seamlessly blends advanced technology with aesthetic expertise. As a trailblazer in the field of medical beauty, Avologi creates innovative, high-tech solutions inspired by professional treatments, enabling users to achieve salon-quality results from the comfort of their own homes. ............... Understanding the modern demand for effective, non-invasive anti-aging solutions, Avologi has developed a range of easy-to-use, handheld devices tailored to address a variety of skin concerns. These cutting-edge devices leverage advanced technology to deliver remarkable anti-aging benefits, empowering individuals to take charge of their skincare journey........................... Our collection features dermatologist-recommended, clinically tested devices that are proven to rejuvenate skin and visibly reduce signs of aging. Each product is meticulously designed to provide non-invasive, professional-grade treatments that deliver real results....... Our Mission: At Avologi, our mission is clear: to provide consumers with the tools they need to achieve professional-level anti-aging results at home. With FDA-approved, state-of-the-art medical devices, we are redefining at-home skincare technology, setting a new benchmark for innovation and effectiveness.
Contact info
Oxgate Lane, NW2 7JG, London, United Kingdom
- 1-866-719-2041
- cs@avologi.com
- avologi.com
4.2
Great
682 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Avologi was very helpful
Avologi was very helpful, prompt, followed through and what they said they were going to do. the process was not overly complicated, instructions were clear, and they promptly replaced my device. This is what you would expect from a high-end product and they met my expectations person who worked with me, Jackelyn was a specially helpful. I would definitely recommend their products because they practice products stewardship.
January 16, 2026
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Yael C made the replacement process…
Yael C made the replacement process happen.
January 16, 2026
Unprompted review
ENEO TOTALE
It’s kind of amazing that something I bought for anti-aging—an LED infrared device—actually turned out to be a solid investment in my overall health, helping with both wrinkles helped me with my muscular pain.
December 28, 2025
Unprompted review
A super nice lady named Yael walked me…
A super nice lady named Yael walked me through ever step and always got back to me in a timely manner and explained everything!
When the red light device first stopped working I was VERY nervous regarding the warranty - often they are NOT what you are told.
Well ~ I was told I had a Lifetime Warranty and I DO!!! My replacement is being shipped and also has a lifetime warranty. VERY HAPPY with the service. This is, by far, the most expensive cosmetic device I will ever own and it feels good it will last as long as I do!! THANK YOU YAEL!!
January 15, 2026
Unprompted review
Thank You!!
I am so pleased to have a new machine coming my way. Great friendly efficient service, thank you so much
January 15, 2026
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So friendly and helpful..
So friendly and helpful... wait time was long... but worth the wait with great customer service
January 15, 2026
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Easy to work with Yael
Easy to work with Yael. Works with you for a resolution.
January 14, 2026
Unprompted review
She was kind
She was kind, responded to my emails in a punctual manner. Was able to send my replacement on a timely manner.
January 14, 2026
Unprompted review
Jackelyn S has the best customer service
Avologi has the best customer service, and Jackelyn S. is the best representative. She made my warranty claim a simple and professional process, and she helped me a great deal with the replacement of my Eneo advanced device. I 100% recommend their service. Thank you, Jackelyn S.
January 14, 2026
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I am so happy with the service I got…
I am so happy with the service I got from the company. The bottom of my device broke, and I simply called, and everything was taken care of in a professional manner. I was skeptical, but received such good service that I felt happy to share this feedback. In a matter of a few days, I got instructions on what to do to be sent a completely new device. Mine is the Eneo Advanced.
January 14, 2026
Unprompted review
Everyone I spoke to was very helpful
Everyone I spoke to was very helpful, even when I sounded frustrated. I am thrilled that after so many years my device will be replaced! Honoring warranties is so important! Thanks
January 13, 2026
Unprompted review
Wonderful Help Given by Avologi Customer Service Representative (Yael)…
My experience with the Avologi Customer Service Representative (Yael) was wonderful. She was very knowledgeable and professional, and pleasant to work with. She understood the problem and what needed to be done, and she got everything resolved and completed in a short time period. THANK YOU for such a good experience in resolving the issue. I really appreciate it, and based on this experience, I am happy to be an Avologi customer.
January 11, 2026
Unprompted review
Customer service was slow
Customer service was slow. I had no response from my initial email until I called at least a week later. I had to call customer service several times to check on the progress of the issue. Each time I was on hold for about 30 minutes.
Once the agent, Yael, answered she was polite and helpful, although not very expedient.
Thankfully, the issue has now been resolved after about a month, and I am satisfied with the results.
January 12, 2026
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Jackelyn S was wonderful
Jackelyn S was thorough, polite and efficient. I appreciate your help replacing my product! I've missed it very much!!
January 12, 2026
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The individual was very professional…
The individual was very professional and easy to talk to. She has a good sense of humor and is very friendly.
January 8, 2026
Unprompted review
Pleasant Customer Service
Easy identification with little wait time involved. Thorough explanation of what was being shipped. Best of all a pleasant manner in customer service, which is much appreciated these days.
Thank you!
January 8, 2026
Unprompted review
Helpful customer service
Honestly I was calling very frustrated that I got a new Eneo Totale that would not charge.
Yael was kind & understood my frustration. She calmed me down & helped go through process of getting a new unit.
5 star service!
January 7, 2026
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Easy to deal great customer servicewith and no high pressure…
Easy to deal with and no high pressure selling.
December 17, 2025
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Lumunece
The remarkable effectiveness of the Luminece advanced device has surprassed my expectations. It has significantly reduced the visibility of cellulite and fat in my tights.
October 18, 2025
Unprompted review
Led Eneo Total
During my recent vacation in Los Cabos, I acquiered the led Eneo Totale and was plesentatly sorpresas by its ability to emit a radiant glow on my skin
December 1, 2025
Unprompted review
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