Avon Reviews 

557
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant issues with customer service, often finding it inaccessible and unhelpful, with closed phone lines and unresponsive WhatsApp support making direct contact nearly impossible. Many reviewers expressed frustration over the lack of human interaction and the repetitive, unhelpful automated responses. Additionally, people experienced considerable problems with delivery services, noting prolonged delays, missing parcels, and damaged packaging upon arrival. Several also reported issues with their orders, such as items not being included, incorrect billing, or receiving faulty products, leading to significant dissatisfaction. However, some customers also noted satisfaction with specific products, finding them to be of good quality, inexpensive, or effective for their particular needs, such as a favored lotion or hand cream.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting issues such as... See more

Product

Customers consistently note negative experiences with product quality and order fulfillment, with many... See more

Customer service

Reviewers express significant dissatisfaction with customer service, often describing it as non-existent,... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service, often describing it as incompetent... See more

Customer communications

Customers express significant frustration with the lack of accessible contact methods, noting that phone... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I am always been ordering from Avon and have done the great job. But for the past orders I have called them directly to ask for my order. One of the colleague from the team arranged for the standard d... See more

Rated 1 out of 5 stars

Been a rep for years, appalling service and no loyalty to reps or customers. My last order was over my limit so they would not release the order and wanted me to pay for the items before the would ex... See more

Rated 1 out of 5 stars

Absolutely appalling service from Avon. Delivery times are a joke – parcels take forever with no updates and no accountability. Customer service is just as bad: I can’t even log into my account to v... See more

Rated 1 out of 5 stars

I would have given Avon no stars if it was an option. Both them and EVRI are a cocktail of complete incompetence and disaster. After ordering a small bottle of skin so soft, EVRI messaged to say that... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

557 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(557)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Reps I’ve dealt with friendly

Reps I’ve dealt with friendly , just trying make a living but I find they can be pushy . Products ok . Cheap prices - cheap products. I can go to local supermarket & drug store for similar- claim they are vegan 🌱 hmm 🤔

August 12, 2021
Unprompted review
Rated 1 out of 5 stars

NOT IMPRESSED

I ordered Skin so soft to take on holiday with me this week because it helps reduce mosquito bites. I paid £4.99 for next day delivery. I am still waiting for the order after 2 days. I am now anxious I may not get to take the products on holiday. This is not good enough!!! If i knew the service was so bad I would not have bothered. I have used an Avon representative in the past and they were great. I AM NOT HAPPY!!!

August 3, 2021
Unprompted review
Rated 5 out of 5 stars

Love love the products great service

Love love the products great service, love the fact they do not test on animals and the hand sanitizer is amazing I know the alcohol content isn’t high as some but it is enough to kill germs and isn’t harmful as has a moisturiser built in love love love

June 21, 2021
Unprompted review
Rated 3 out of 5 stars

Crazy MLM pyramid scheme.

Crazy MLM pyramid scheme.
If anyone is reading this because you're thinking of joining and have been promised the earth by the reps don't! I did it for a month worked really hard run all over with orders and earned a fiver. Shocking. It's a cult and a pyramid scheme just like Younique etc. Don't believe the reps. Products are good though.

June 13, 2021
Unprompted review
Rated 1 out of 5 stars

Should be no stars at all

Should be no stars at all . Placed order 28th May 2021 and still has not arrived. Emailed about 30 times now and been given the run around. they now say it is on its way but as most of the 40 order was a birthday present and i had to spend another 30 pounds to replace the gift expected to be compensation it some way but no. nothing not even a sorry. disgusting customer service from beginning to end. never again

June 11, 2021
Unprompted review
Rated 1 out of 5 stars

SHOULD BE MINUS 10 STARS

Order placed, money taken, confirmation email received, 10 days later no products, rep as nice as she is was NO HELP. Phoned customer services, amazingly call answered in seconds. I was told the order had not gone through. Even though money taken and confirmation email received. Full refund offered and accepted. Account now closed. Never again will I duped by Avon. AVOID THIS COMPANY.

June 3, 2021
Unprompted review
Rated 1 out of 5 stars

Rip off

Disgusting treatment. I have been buying one bottle per month of their Far Away perfume for years and years. This month, they had an offer stating if you buy the perfume with the body lotion you get a discount. It was actually cheaper to buy the two. Of course I went for this, completed checkout, then saw on my invoice that they had charged full price for both items. I phoned Avon and they told me I put in the wrong code....when there wasn't one...and that they would refund the overpayment. They have not refunded me a penny and I have had no apology. I will not use again.

May 11, 2021
Unprompted review
Rated 1 out of 5 stars

Couldn’t see a minus rating I have just…

Couldn’t see a minus rating I have just read Aaron’s review re his deceased mother absolutely disgusting shows an absolute disregard for personal issues my situation causes concern too my friend bought the all signing and dancing pen problem not compatible with iPhone for my birthday for Xmas turban wrap not fit for purpose no size on garment doesn’t fit as my friend who is having treatment for cancer and has been for 4 months how do I hassle her for a damn order no after 19 emails to Avon they have not shown an ounce of empathy, as for someone stating they were to contact CEO if you look at the Avon page of to find this info there are 2 pages of MD’s and everyone RESIGNED what does that say for this dreadful badly run company. If you want bad service you won’t find a better company than AVON

May 1, 2021
Unprompted review
Rated 1 out of 5 stars

vile reps

never met so many vile people in my life if you get bombarded by reps you have to buy is there attitude pretty much if you say no you get given a full load of abuse keep your mlm reps to your self we dont want you

April 30, 2021
Unprompted review
Rated 1 out of 5 stars

If I could zero stars I would.

If I could zero stars I would.
Placed order on 29.03.21.
Didnt realise Hermes delivered their orders otherwise I would never have ordered. Lies about it being delivered. Lies about a second order being sent to me. Lies about a refund being issued to me.
It's now 26.04.21 and I have no goods and £40 out of pocket.
DO NOT ORDER FROM THEM.
REALLY ANGRY
I work in the NHS and thought I would treat myself after all what's happened... little did I know the nightmare that would ensue...

April 26, 2021
Unprompted review
Rated 1 out of 5 stars

Unprofessional and badly run

Very bad company. If you work as a rep they enable team managers to make orders on your account. This can lead to false payment requests and a bad mark on your credit file. You can't even speak to a person to try and resolve this.

April 16, 2021
Unprompted review

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