Avon Reviews 

The item I ordered was faulty I returned it in December via Evri..I didn't get a refund when I queried it the customer services telephone number didn't exist and the WhatsApp messages stopped today when I showed proof I had returned it..unless you definitely know you want to keep an item do not order as you won't get a refund even when the item is faulty!!

Absolutely appalling service from Avon. Delivery times are a joke – parcels take forever with no updates and no accountability. Customer service is just as bad: I can’t even log into my account to view my order or contact details, and WhatsApp support is completely useless – no response at all.

How a company this big can operate with systems this broken is beyond me. Zero communication, zero support, zero care for customers. Avoid.

First time order at Avon & was a pleasant experience. I remember my nan always using Avon bubble bath when she was here bless her & I felt like taking a trip down memory lane so took advantage of the Boxing Day sale & ordered quite a few different ones as well as some body lotion and shower creams…
Delivery was super fast, all items present & cannot fault the quality or price of what I recieved! Thank you ☺️

Ordered some ortho socks. They took ages to arrive and they are far too small! I ordered correct size. Spent nearly £80 and when I go to click on website, below, I get

Avon.co.uk
This domain name is for sale (subject to contract). Please click the Contact Us button to get in touch.

DO NOT ORDER ANYTHING FROM THIS COMPANY

Discussing service, no response to emails or what’s up , order finally send but incomplete address added, wondering who’s going to be responsible if not received, I will never buy anything from them

Only buy from Avon if you dont mind waiting weeks for your order to be delivered. I ordered £40 worth of goods for my mums birthday, 12 days before her birthday. On the website it says 3-5 days for delivery, so I thought that was plenty of time. I was dead wrong. I ordered them on the 8th, they weren't even dispatched until the 16th and I didnt receive them until the 22nd, 2 days after my mums birthday. I had to go out and buy her some other smellies from Superdrug so she had them for her birthday. Total waste of time, I will never be ordering from here again.

My review is because of the packaging. The item I ordered was handed to me by an Avon rep, and it's nice (a luxurious scented hand cream, inexpensive). But I was shocked to find that this prestigious company sends their items out in thick plastics. It really is time to change that to paper and cardboard.

Made a big order over £100.
To then be notified about a 15% off everything. Went to go cancel my order and reorder as that is a lot of money…
Cancelling wasn’t an option and when I contacted support they were rude and not even compassionate- just kept repeating it should have been entered at checkout.

Then my order arrived- damaged!!
And half of my order missing.

I text the customer service- no reply!
Had to ring the support which charges you.
And they claimed it wasn’t on my order.
Had to get my order up and argue that I ordered and paid for these items.

We never got any of the free gifts they added on and said we weren’t eligible- which we are!! Literally on my order.

Gave up with the free stuff and asked for the stuff I paid for to be sent to me!!!

Got a new order number and hopefully it should arrive.

Not using you again!
Useless

My order says it was delivered. There is picture showing it was left in th next door shop. The shop workers said they told the courier guy to take back the parcel and he did. Now I'm left with no parcel.

Ordered canisters of spray-on deodorant and when they arrived, the package looked like it had been thrown about. Opened it and 2 of the canisters had their lids damaged with one canister dented although the contents were intact. Wrote the same review for Avon as on here which they refused to print.

I am always been ordering from Avon and have done the great job. But for the past orders I have called them directly to ask for my order. One of the colleague from the team arranged for the standard delivery and the parcel was not delivered. I find it rude because there is no follow up for the delivery as it always shows the parcel will be delivered in the next working day as there is no attempt made. I couldn’t find any delivery driver stepping door to deliver the parcel.

Fine until Evri loss your parcel then have to wait days for a reply. Then I have to keep chasing things up. I won’t be using Avon again. I’m still waiting 10 days after parcel should have been delivered.

I would give them 0 stars if I could! Absolutely shocking service from Avon! I tried placing an order from them, but said it was unsuccessful. Noticed in my bank that they took the payment for the order TWICE but hasn’t gone through on their side. I called my bank to confirm the payment went through to them, and it did! They even gave me the confirmation numbers for both payments. Called Avon and they said the order wasn’t placed! How could that possible be??? The bank said the money definitely went through to them! They were absolutely no help whatsoever!!!! Massively disappointed with service and I’ll be warning others to not order from them!

An item was not included with my order. When I called to report no offer of apology. Waited ages in a queue and really felt I was not important as a customer. Said I wouldn't be ordering again, really couldn't have cared less.

Avon UK thinks its a great idea to give all Avon Reps a paycut during a cost-of-living crisis! I have been an Avon Rep for nearly 20 years and worked myself up to the highest discount grade (VIP Level). From May 2025 Avon reduced the discount we can earn on Fashion (PJs, Outfits, Sunglasses, Bras, Jewellery) and Home (Diffusers, oils etc) to 10%. This means if somebody buys a PJ for £20, we ''earn'' £2 but we already spent money on Avon Catalogues (not cheap), stationery, order fees, and the biggest expense, petrol for canvassing and delivery. If its the wrong size, we have to return and refund - and make a loss. My Avon business cannot survive like this! If you are an Avon customer, please remember to tip your Rep once in a while to help them survive. Thank you. Avon is the pits!!! I have raised this problem with managers, but Avon just does NOT care!

Customer service appalling, my next day delivery arrived -an empty box.
I have been on hold waiting to speak to an advisor 3 times 30 minutes at a time. WhatsApp chat unavailable to customers, will never order online again.

I ordered some perfume from them a few weeks ago. Nothing turned up and it’s still processing. I’ve tried to contact customer service, no luck. I may have to chargeback. They are awful. You pay for something and never get it! I’ll not order from them again.

Upped rating because item finally did arrive and I got an apology from customer services.

My review is the same as the majority here.

Paying for an expensive product, getting no email on shipping and no arrival of product. Daylight robbery! Avoid at all cost!

Absolutely shocking customer service..slow to despatch items... postage very expensive.. evri used as courier.. evri damaged my parcel so couldn't deliver it.. after emailing and trying to get them on WhatsApp several times l finally got someone who resent my order... again slow... 5 working days for a so called immediate despatch??? Still don't have it.. emails being ignored... original order placed start of April.. we are now halfway through May and lm still waiting. Will never shop with them again

Avon product Mineral Powder Foundation. Loved this product but always had to buy 2 different shades and mix them to get the right shade. They've got rid of the really light one and the Light shade now turns my skin orangey. Far to dark and no longer able to mix to a lighter shade as this is the lightest they are selling.