AVRillo Conveyancing Reviews 

1,891
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, making interactions pleasant and efficient. Many highlight the excellent service and communication, noting quick responses and clear information that kept them informed at every stage. The user experience, often supported by online portals and call surgeries, is frequently described as smooth and stress-free. However, some people mentioned issues with communication clarity, including dense emails and a perceived lack of hand-holding for complex processes. A few other people also felt that response times were occasionally slow or that there was a lack of continuity due to changing handlers.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising the team's efficiency,... See more

Service

Reviewers mention positive feedback about service, with many highlighting the professionalism, efficiency,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the supportive and communicative... See more

Response time

Customers generally report positive experiences with response times, praising quick email replies and... See more

User experience

Users describe positive interactions with the user experience, with many finding the process straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wouldn’t hesitate to recommend Sarah Baker of AV Rillo Conveyancing. She worked tirelessly over a period of two years and previously two broken chains (when the bottom of the chains fell out) to bri... See more

Company replied

Rated 5 out of 5 stars

With Avrillo from instructing them to nearly completion , they have been very supportive through the whole process , guideing me through what can be a very stressful time ... Very helpful team and... See more

Company replied

Rated 5 out of 5 stars

The buying process did go quite smoothly. Some of the legal jargon was quite confusing at times, but the call surgery was very useful and Sarah was able to explain and put my mind at rest. I would r... See more

Company replied

Rated 5 out of 5 stars

After getting my head around having solicitors that only work on line (I'm not very good at tec)Avrillo were very good,very quick at responding to questions, kept us informed on all the progress,and f... See more

Company replied


Company details

  1. Conveyancer

Written by the company

AVRillo are specialist conveyancers and property lawyers helping people move home across England and Wales. We are one of the UK’s highest-rated conveyancing firms with a 95% completion success rate, compared to 1 in 3 transactions failing elsewhere. Our award-winning conveyancing team focuses on faster communication, clearer updates, and a safer, more reliable moving experience for buyers and sellers. With thousands of verified reviews, we have become known nationally for reducing delays, preventing fall-throughs, and guiding home movers through the legal process with care, transparency and efficiency.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,891)

349 reviews in the last 12 months

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Rated 4 out of 5 stars

On the whole I loved the use of the…

On the whole I loved the use of the conveyancing platform; it enabled me to keep track of progression at each stage.

The telephone contact was brilliant as there were several times the process didn’t work as well as it could have done because information had appeared in the wrong order or incorrect documents had been sent to sign.

Overall though apart from a couple of administrative problems and an unnecessary and unhelpful telephone call from an AI ‘robot’ the process has been quick.

The link with Foxton Estate Agent and A.V.Rillo was incredibly helpful as I could ask for support when I needed it and they would communicate immediately .

Thank you for a good experience. I have learned a lot about conveyancing.

May 10, 2026
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Reply from AVRillo Conveyancing

Thank you for your thoughtful and balanced review. We’re delighted to hear that you found the conveyancing platform so useful in keeping track of progress throughout each stage of the process.

It’s also great to know that the telephone support and the close communication between Foxtons and AVRillo helped provide reassurance and quick assistance whenever needed.


Thank you again for taking the time to share your experience. We’re pleased the overall process was quick and informative for you, and we wish you all the very best moving forward.

Rated 5 out of 5 stars

The company has been very active and…

The company has been very active and helpful in helping me to buy and sell at the same time. They communicate well with and proactively help me where possible to achieve the desired results.

May 6, 2026
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Reply from AVRillo Conveyancing

Thank you for your kind review. We’re delighted to hear that the team was proactive, communicative and supportive throughout both your sale and purchase.

Managing both transactions at the same time can be demanding, so it’s great to know the team helped guide things smoothly and worked hard to achieve the outcome you wanted.

We truly appreciate you taking the time to share your experience and wish you all the very best moving forward.

Rated 5 out of 5 stars

Kimberley Floyd was great with the…

Kimberley Floyd was great with the whole process very approachable and helpful which was a big support to us. I would recommend Kimberley and Victoria who guided on the cost break down to make it easier to understand. If you are buying your first house, they come highly recommended

May 8, 2026
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Reply from AVRillo Conveyancing

Thank you for your lovely review. We’re delighted to hear that Kimberley Floyd was so approachable and supportive throughout the process, and that Victoria helped make the cost breakdown clear and easy to understand.

Buying your first home can feel overwhelming at times, so it’s wonderful to know the team helped make the experience more manageable and reassuring for you. Your recommendation means a great deal to us.

Wishing you every happiness in your new home.

Rated 4 out of 5 stars
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Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re delighted to hear that the team was very helpful at all times throughout your experience.

We truly appreciate you taking the time to share your review and wish you all the very best moving forward.

Rated 5 out of 5 stars

Great service great communication…

Great service great communication Joanne Turnball is very professional most helpful in very difficult times and compassionate

May 8, 2026
Unprompted review
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Reply from AVRillo Conveyancing

Thank you for your kind and thoughtful review. We’re delighted to hear that Joanne Turnbull provided such professional, helpful and compassionate support during what sounds like a very difficult time.

It’s great to know that the communication and service throughout made a positive difference for you. Your kind words will mean a great deal to Joanne and the team.

Wishing you all the very best moving forward.

Rated 5 out of 5 stars

I had very good experience with Ella…

I had very good experience with Ella and her team. The buying process was efficient and communication was clear throughout. Questions were answered in a timely manner. I would definitely recommend AVRillo to my family and friends.

May 1, 2026
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Reply from AVRillo Conveyancing

Thank you for your lovely review. We’re delighted to hear that Ella and her team provided such efficient support throughout your purchase and that communication remained clear and responsive at every stage.

It’s great to know your questions were answered promptly and that you had such a positive experience overall. Your recommendation means a great deal to us.

Wishing you every happiness in your new home and all the very best moving forward.

Rated 5 out of 5 stars

AVRrillo was great

AVRrillo was great. Sarah, an amazing solicitor who helped us to get our completion day in less then 2 months. Accurate guideline through the process,knowledge and support.

Definitely recommend!

May 4, 2026
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Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that Sarah provided such knowledgeable and supportive guidance throughout your purchase and helped achieve completion in under two months.

It’s great to know that the process felt clear and well managed from start to finish. Your recommendation means a great deal to us, and we’ll be sure to share your kind words with Sarah.

Wishing you every happiness in your new home.

Rated 5 out of 5 stars

Awesome guys

Awesome guys! It happened really quick for us in under 2 months we finished everything, a bit more expensive than the average but really worth it, we finished faster than we initially thought we would. They respond really quick and answer all your concerns and questions. I would definitely recommend them to everyone who wants a quick process but the process and the willingness to make it happen faster has to be mutual otherwise it can't happen so everyone who is serious about finishing faster and does their part of the job, then everything will go nice and smooth.

April 27, 2026
Unprompted review
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Reply from AVRillo Conveyancing

Thank you for such a thoughtful and honest review. We’re delighted to hear that your transaction completed in under two months and exceeded your expectations on speed and efficiency.

It’s great to know that the responsiveness of the team and the clear communication helped make the process smooth throughout. We also really appreciate your understanding that achieving a fast completion works best when all parties are equally proactive — that insight is absolutely true and very helpful for others to hear.

Your recommendation means a great deal to us, and we’re so pleased you felt the service was worth the investment. Wishing you all the very best moving forward.

Rated 5 out of 5 stars

We recently used AVRillo LLP for our…

We recently used AVRillo LLP for our property purchase and the service from beginning to end was exactly what you hope for from a conveyancing firm.

They were quick, efficient and, most importantly, very straight to the point. There was no endless chasing, no vague updates and no feeling that our file had been forgotten about. Every stage was handled with urgency and clear communication, which made what is usually a stressful process feel far more manageable.

What stood out most was how proactive they were. Matters were dealt with promptly, questions were answered clearly and they kept the transaction moving without unnecessary delays. You genuinely feel that they understand the importance of momentum when buying a property.

If you want a conveyancing firm that is organised, responsive and gets things done without wasting time, AVRillo are exactly that. Professional, efficient and a pleasure to deal with throughout.

April 30, 2026
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Reply from AVRillo Conveyancing

Thank you for such a detailed and thoughtful review. We’re delighted to hear that your experience with AVRillo LLP was exactly what you hoped for from a conveyancing firm.

It’s especially great to know that the team’s proactive approach, urgency and clear communication helped make the process feel far more manageable and removed the frustration that can often come with property transactions. Keeping momentum and ensuring clients never feel forgotten is something we work hard to achieve, so your feedback means a great deal to us.

Thank you for your recommendation and your kind words about the professionalism and efficiency of the team. Wishing you every happiness in your new home.

Rated 5 out of 5 stars

Great experience with AVRillo

Great experience with AVRillo, especially Sarah Baker who handled my case. She was professional, responsive, and kept everything moving smoothly throughout the process. Would definitely recommend.

May 2, 2026
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Reply from AVRillo Conveyancing

Thank you for your lovely review. We’re delighted to hear that you had a great experience with AVRillo and that Sarah Baker provided such professional and responsive support throughout your matter.

It’s great to know she kept everything progressing smoothly from start to finish. Your recommendation is truly appreciated, and we’ll be sure to share your kind words with Sarah.

Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Always available to answer questions…

Always available to answer questions and queries.

April 27, 2026
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Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re pleased to hear that the team was always available to answer your questions and queries throughout the process.

We appreciate you taking the time to share your experience and wish you all the very best moving forward.

Rated 5 out of 5 stars

Fast, reliable, easy. First home experience

Me and my partner were buying our first ever home, we were recommended by family friends to use AVRillo. We managed to move out in less than 2 months from getting an accepted price on our house. Our solicitor was Neuza and she kept in contact with us all throughout the process. We never had to chase them up to see what process we were on. Would definitely recommend to others!

April 27, 2026
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Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that, as first-time buyers, you and your partner found the experience fast, reliable and easy to manage.

Completing in less than two months is a fantastic result, and it’s great to know that Neuza kept you well informed throughout so you never felt the need to chase for updates. Your recommendation means a great deal to us.

Wishing you both every happiness in your new home.

Rated 4 out of 5 stars

Great to have the portal

Great to have the portal. Updates were regular. Questions were answered in a timely manor. Very happy.

April 28, 2026
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Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re delighted to hear that you found the portal useful and appreciated the regular updates and timely responses to your questions.

We’re really pleased to know you’re very happy with the service. Wishing you all the very best moving forward.

Rated 1 out of 5 stars

Avoid AVrillo if possible!

I instructed this solicitor for my property sale with a quoted fee of £1,700 + VAT, however the final cost came to around £3,000 due to additional charges that were not clearly explained from the beginning.

Communication throughout the process was very poor. I often had to chase updates myself, with long periods of little to no progress or communication. It was also difficult to reach anyone directly, as I had to book “surgery calls”, which were sometimes missed or not properly followed up.

There was also inconsistent advice and confusion throughout the transaction, including conflicting information about completion requirements and mortgage redemption. I was given incorrect or changing guidance multiple times, which caused unnecessary stress close to completion.

Despite providing Building Control certificates early on, I was initially told they were not needed, only for them to later become an issue raised by the buyer’s solicitor.

After completion, I queried unexpected additional charges and discrepancies in the final breakdown but received no response.

Overall, the process felt disorganized, lacking transparency on fees, and required constant chasing for basic communication. As a pregnant client, the lack of clarity and repeated last-minute changes made the experience particularly stressful.

April 1, 2026
Unprompted review
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Reply from AVRillo Conveyancing

Thank you for taking the time to set out your experience, and I'm sorry to read it — particularly at what should have been an exciting time for you.

On fees — our core legal fee for a sale is fixed and set out in writing at the very start, on your instruction form and in our Terms of Business, never at the end. Where a final figure is higher, it reflects specific items a particular transaction requires — such as extra titles, management or leasehold packs, or an indemnity policy — each of which is disclosed in writing and only ever added on your authority, never as a surprise. If any of those weren't clear to you, I'm sorry, because our aim is always full transparency from day one.

On communication and our booked calls — the call-booking system exists so you're given dedicated, uninterrupted time with your lawyer rather than being kept on hold, but I'm sorry if any call was missed or an update felt slow. That isn't the standard we set ourselves.

On completion and mortgage redemption, and the Building Control certificates — a buyer's solicitor will often raise their own enquiries even where documents have already been provided and we consider the title in order; addressing those quickly is part of getting you safely to completion, which we did. If the guidance felt conflicting along the way, I'm genuinely sorry for the stress that caused so close to your move.

We complete 95% of our transactions when nationally around a third fall through, and that only happens because we push hard on exactly these details. I'm sorry that on this occasion the experience didn't feel that way to you, and I've noted your comments so we can keep improving.

Rated 5 out of 5 stars

We cannot recommend enough

Aimee and Jessica have been amazing through out. Great communication, always replied in great time, no question was ever to much hassle. We got confused with all my forms used the 5 minute call surgery and got back on track. We cannot recommend AVRillo enough.

April 27, 2026
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Reply from AVRillo Conveyancing

Thank you for your fantastic review. We’re delighted to hear that Aimee and Jessica provided such responsive and supportive service throughout.

It’s great to know that the communication was clear and timely, and that the call surgery helped get everything back on track when things felt confusing — exactly what it’s there for.

Your recommendation means a great deal to us. Wishing you all the very best moving forward.

Rated 5 out of 5 stars

A big thank you.

I would like to thank Sarah Baker and her team for getting me through this very difficult and long process of selling my property. I would definitely recommend Sarah at A V Rillo.

April 21, 2026
Unprompted review
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Reply from AVRillo Conveyancing

Thank you for your kind and thoughtful review. We’re pleased to hear that Sarah Baker and her team were able to support you through what sounds like a challenging and lengthy process.
Your recommendation means a great deal to us, and we’ll be sure to share your thanks with Sarah and the team.
Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Responsive and Helpful

Ella and Emily were incredibly responsive and helpful. They made the sale of our property stress free. We would only use them for future property sales.

April 25, 2026
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Reply from AVRillo Conveyancing

Thank you for your lovely review. We’re delighted to hear that Ella and Emily were so responsive and helpful, and that they were able to make your sale feel stress free.

Your trust in choosing to use them again in the future means a great deal to us. We’ll be sure to share your kind words with the team.

Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Smooth and Speedy Completion

We had an excellent experience with Sarah and her team. The house buying process was handled very efficiently and professionally, and we were especially impressed with how quickly everything progressed to completion. Communication was clear throughout, and any questions we had were answered promptly, which really helped reduce stress during the purchase.

Thank you to Sarah and the team for making the transaction smooth and fast. Highly recommended!

April 24, 2026
Unprompted review
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Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that Sarah and her team provided such efficient and professional support throughout your purchase.

It’s great to know that the clear communication and prompt responses helped reduce stress and that everything progressed so quickly to completion. Your kind words will mean a great deal to the team.

Thank you for your recommendation, and we wish you every happiness in your new home.

Rated 5 out of 5 stars

From start to finish Sarah Baker was…

From start to finish Sarah Baker was always there to help.
I'm not very technical but Sarah was patient and talked me through everything .
She went above and beyond to help in any way .
Sarah was the voice of reason and kept me sane
Thanks so much to Sarah Baker and the team .

April 25, 2026
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Reply from AVRillo Conveyancing

Thank you for your kind and heartfelt review. We’re delighted to hear that Sarah Baker supported you so well from start to finish and took the time to guide you through everything with patience and care.

It’s especially great to know she was able to provide reassurance and keep things on track when it mattered most. Your feedback will mean a great deal to Sarah and the team.

Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Fantastic Professional Service

Sarah Baker and her team at AVRillo have been most professional but also personable whilst guiding me through the minefield of moving house

Thank You so much

April 19, 2026
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Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that Sarah Baker and her team provided such a professional yet personable service while guiding you through the process.

Moving house can certainly feel complex, so it’s great to know you felt well supported throughout. We’ll be sure to share your kind words with Sarah and the team.

Wishing you all the very best in your new home.

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