My holiday request was picked up by Brooklyn who made the whole experience effortless. He was able to improve on the initial online quote and tailor the package more to our needs. Everything was docum... See more
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Review summary
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Brooklyn arranged our holiday to the Maldives & he gave us 5* service. We were able to pay in instalments each day & he answered all our questions promptly. Everything ran smoothly with our 13 nights... See more
Company replied
Second holiday booked with Away Holidays. Alex is amazing. Very patient and understanding and looks after you from start to finish. Low deposit and doesn't push you to pay the remaining amount straigh... See more
Company replied
Sri Lanka here we come I have just booked another holiday with Alex from Away holidays. As with previous holidays he delivered outstanding service from start to finish. He took the time to under... See more
Company replied
Company details
Written by the company
Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.
Contact info
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer service
Great customer service. Excellent value.
Easy to contact and very helpful. Praveen was amazing.
November 21, 2025
Unprompted review
Reply from Awayholidays
Dear Karen,
Thank you for your valuable feedback. We are incredibly grateful to know that you had a positive experience with our customer service team. Knowing that our customers are happy is always greatly appreciated.
Regards,
Away Holidays
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Excellent patient exchange of emails…
Excellent patient exchange of emails and discussions whilst we considered various options. Thank you Brooklyn.
November 20, 2025
Unprompted review
Reply from Awayholidays
Dear Andy,
Thank you for your kind words. It was a pleasure assisting you as we navigated through the various options available.
Regards,
Away Holidays
Kho Samui - February / Winter break
Excellent service from Brooklyn @ Away Holidays today !
Very patient over 3 days , always obliging when I asked for a different hotel / resort quote !
Found the one we really preferred and gave us a competitive price !
Courteous, kept his promises and customer focused
Very pleased with Away Holidays/ Brooklyn
Thank you very much for all your help / we will always give you opportunities to quote on our next holiday
Clive Allerston
November 19, 2025
Unprompted review
Reply from Awayholidays
Dear Clive,
We are glad to read the wonderful comments about Brooklyn and how he assisted you efficiently with your holiday booking. We take immense pride in our team and always strive to provide the best service.
Regards,
Away Holidays
Away Hollidays are very experienced in…
Away Hollidays are very experienced in package Hollidays and have a top quality website / if I need to speak to them i ask for praveen who allways gets me the hotel and flights I request at a great price Mr w pollitt
November 18, 2025
Unprompted review
Reply from Awayholidays
Dear wayne,
Thank you for taking the time to share your appreciation for our dedicated team member, Praveen, and the travel services we offer at Away Holidays. We are thrilled to hear that our website and packages meet your expectations and cater to your travel needs.
Regards,
Away Holidays
Shouted at over by agent
Recently tried to change flights - asked for a breakdown in costs as in less than 24h the price has gone up over £200.
Agent stated they were unable to provide the breakdown. Asked politely surely they can - agent ended up shouting over the phone. Never booking again with away holidays.
November 14, 2025
Unprompted review
Reply from Awayholidays
Dear Darsh,
We wanted to apologize for the unpleasant experience you had with our travel agent recently.
Regarding your inquiry about the sudden increase in price, unusual spikes can occur depending on several variables such as airlines changing fares, availability of seats and the time of booking however if you can share the booking reference number with us then can look into the booking and provide you the breakdown
Regards,
Away Holidays
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I was served by Praveen at aways…
I was served by Praveen at aways holidays
From start to finish he was absolutely fantastic. Gave me a great deal and understood my query.
Thank you Praveen for arranging such an amazing holiday for my parents.
November 7, 2025
Unprompted review
Reply from Awayholidays
Dear Paulo,
Thank you so much for taking the time to provide us with your feedback about our representation, Praveen. We are delighted to hear that Praveen provided you with excellent service from the beginning to the end.
Regards,
Away Holidays
Great service from parveen very
Great service from parveen very
helpful in arranging our booking. Quick and efficient
Thanks Parveen
November 10, 2025
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
We are very pleased to hear that you had such a positive experience with our booking service. Parveen is indeed an asset to our team and we're delighted that her diligent efforts made your process seamless and efficient.
Regards,
Away Holidays
Rob totally understood the requirements…
Rob totally understood the requirements and patiently, and professionally helped me select the right holiday at the right price. Thankyou
November 8, 2025
Unprompted review
Reply from Awayholidays
Dear Pauline,
We are thrilled to know that Rob was able to assist you effectively, ensuring a smooth and successful booking.
Regards,
Away Holidays
I have just booked holiday and Neil was…
I have just booked holiday and Neil was very helpfull and profetional.
I will use Awayholidays again.
Thank you.
November 4, 2025
Unprompted review
Reply from Awayholidays
Dear Adiam,
Thank you for your kind words and for choosing Awayholidays for your booking.We are thrilled to hear about your positive experience with Neil and how helpful and professional he was.
Regards,
Away Holidays
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2nd time booking with away holidays
This is our 2nd time booking with away holidays. Had a great experience 1st time around so came back. Rob was great at finding other options that might suit, very good prices as well. We had some difficulties making our mind up and Rob was very patient and ready to make changes to find us what we wanted.
November 2, 2025
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
Thank you very much for taking the time to give us feedback on your experience with Away Holidays for your second booking. We're thrilled to know that you had a great experience both times, and that Rob was able to provide you the excellent customer service that we always strive to offer.
Regards,
Away Holidays
Just made our 6th booking with Away…
Just made our 6th booking with Away Holidays. Always found them very helpful, this time we dealt with Alex who we found to be extremely efficient in helping us find exactly what we wanted. We had a good idea what we thought we wanted but he helped modify our requests to make the holiday even better. Having compared prices previously Away Holidays always seem to be the best price.
November 2, 2025
Unprompted review
Reply from Awayholidays
Dear Carol ,
We truly appreciate your loyalty and are thrilled to hear that you found our team, especially Alex, helpful in ensuring you get the best holiday experience. Customer satisfaction is our number one priority and it's good to know that we have been successful in meeting your expectations.
Regards,
Away Holidays
Absolutely brilliant!
Glen was absolutely amazing and helped us find our perfect holiday to Abu Dhabi. Having been messed around by a different travel agency company we spoke to Glen who found us exactly what we wanted for the right price. We received all our travel documents quickly. Thank you so much, Glen! We will definitely be back.
October 26, 2025
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
Thank you very much for taking the time to provide us with such a generous review. We are extremely pleased to hear that Glen provided you with exceptional service.
Regards,
Away Holidays
Rob was very patient very professional…
Rob was very patient very professional & very knowledgeable
November 2, 2025
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
Thank you very much for your kind words about Rob. It is indeed our pleasure to hear that you found his service professional and knowledgeable.
Regards,
Away Holidays
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Returning customer
As a returning customer, we have always been delighted with the service from Brooklyn. He is very prompt in his replies and always offers the best price and options for our holidays. Our go-to travel agent, wouldn’t hesitate to use them again!
October 30, 2025
Unprompted review
Reply from Awayholidays
Dear Valued Customer ,
Thank you for taking the time to provide feedback about your experience with our service. It is always gratifying to know that our efforts have not gone unnoticed.
Regards,
Away Holidays
Excellent advisor & price
Second year booking with Praveen. Service was excellent, process was simple all calls & e-mails returned and the price was the best out there.
Can’t fault the level of service provided and can thoroughly recommend Away Holidays
October 23, 2025
Unprompted review
Reply from Awayholidays
Dear yvonne,
Thank you for appreciating our simple process, prompt communication, competitive pricing, and overall service. We take pride in providing our customers with the best experience possible, and it’s the real testament of our hard work when we get positive feedback like yours.
Regards,
Away Holidays
Neil always goes above and beyond to…
Neil always goes above and beyond to help us find the perfect holiday
October 29, 2025
Unprompted review
Reply from Awayholidays
Dear Shane,
Thank you for taking the time to share your feedback with us. We are delighted to hear about your positive experiences with Neil. It is invigorating to know that Neil's efforts have helped you experience flawless holiday planning.
Regards,
Away Holidays
Praveen was excellent
Praveen from Away Holidays was very helpful, patient and polite when i was booking my holiday. Tried his utmost to get room type we requested but also offered great alternative which we went with. Very happy
October 29, 2025
Unprompted review
Reply from Awayholidays
Dear Christine,
Thank you for taking the time to share your experience with us. We're delighted to know that Praveen from Away Holidays was able to assist you effectively and courteously during your holiday booking.
Regards,
Away Holidays
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Very quick and efficient found exactly…
Very quick and efficient found exactly what we was looking for and rob was very helpful
October 29, 2025
Unprompted review
Reply from Awayholidays
Dear Bowmaster
We are thrilled to hear you were able to find what you were looking for efficiently and that Rob was able to assist in making this happen.
Regards,
Away Holidays
We have booked holidays to Dubai for…
We have booked holidays to Dubai for several years through Away Holidays - with Rob being our direct contact. Rob is super helpful and a pleasure to deal with. He is very efficient, courteous and nothing is too much trouble for him to sort.
October 27, 2025
Unprompted review
Reply from Awayholidays
Dear Paul ,
Thank you for taking the time to share your experiences with us regarding your bookings through Away Holidays. It is indeed heartening to hear such positive feedback about Rob.
Regards,
Away Holidays
Amazing support and customer service from Brooklyn
Amazing speaking to Brooklyn today, he gave great advice and knowledge of booking a holiday. He was patient and has great customer service, will be booking alot more holidays and telling everyone to speak to Brooklyn. Thank you!
October 27, 2025
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
It warms our hearts to know that you had such an incredible customer service experience with Brooklyn. We pride ourselves on our dedication and commitment to provide valuable service to our customers.
Regards,
Away Holidays
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