Ouch. Again, I see that if I had read the TrustPilot reviews first, I wouldn't have used you. My error. We have been trying to get hold of someone from accounts (or anyone) about being overcharged... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
We applied to Awin as a publisher and were initially approved. Based on that approval, we proceeded to integrate our first advertiser and invested real engineering time in a manua... See more
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We joined AWIN because they have one of the biggest affiliate networks. However, the platform is difficult to use and get support for. The marketplace is full of scammy affiliates that will just try a... See more
Company replied
Signed up for a new account and after sending 700 quality visitors from our travel websites to Awin platform, no single booking! Last year with another account it was even worse. Many thousands of cli... See more
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Company details
Written by the company
Our global affiliate marketing platform empowers advertisers and publishers of all sizes to grow their businesses online. We connect online businesses with over 1M diverse partners including bloggers, influencers, vouchercode, cashback, technology solutions and more. Whether you're a small business ready to launch an affiliate marketing program and reach new customers or a global enterprise looking to enhance your online marketing, we have a plan to suit every need.
Contact info
2 Thomas More Street, E1W 1YN, London, United Kingdom
- marketing@awin.com
- awin.com
Global Affiliate Marketing Platform
1.5
Bad
939 reviews
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So many issues
Several issues need to be addressed, but
Their support team was unresponsive and slow to respond, with wait times exceeding 12 days.
March 1, 2024
Unprompted review
Reply from Awin
Hi Aiham AbuRafaa,
We're sorry to hear you did not enjoy working with Awin. We pride ourselves in offering best-in-class service, so we do not like hearing you were unhappy with your expiance.
We're interested in looking into the matter to understand the issue with your account.
Please contact our Success team via: https://success.awin.com/s/contactsupport subject line 'Trustpilot Review'. Please also submit additional details ( ID, an overview of the above) and a team member will respond to your message with priority.
We appreciate your patience and will get in touch once we send further details.
Best,
The Awin Team
Problem after problem after problem
Problem after problem after problem. As a business - just don't bother, as you will lose money and all your brand value.
NOTHING WORKS - FROM BIG THINGS LIKE HAVING DECENT PARTNERS TO BEING ABLE TO PASSWORD RESETS.
Please really listen to me - don't bother
April 5, 2024
Unprompted review
Reply from Awin
Hi Joanna Ceremony,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
We're interested in looking into the matter to understand the issue with your account.
Please contact our Success team via: https://advertiser-success.awin.com/s/contactsupport?language=en_GB subject line 'Trustpilot Review'. Please also submit additional details (Advertiser ID, an overview of the above), and a team member will respond to your message with priority.
We appreciate your patience and will get in touch once we send further details.
Best,
The Awin Team
I've had so many issues with AWIN that…
I've had so many issues with AWIN that I can't be bothered to recall them all. They should not be charging customers any monthly fee when their system works so poorly.
April 2, 2024
Unprompted review
Reply from Awin
Hi Marty,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
We're interested in looking into the matter to understand the issue with your account.
Please contact our Success team via: https://success.awin.com/s/contactsupport subject line 'Trustpilot Review'. Please also submit additional details (ID, an overview of the above) and a team member will respond to your message with priority.
Best,
The Awin team
Extremely slow payments
Another review from me. Like other reviewers, I find the payment duration with AWIN to be unacceptable and extremely inconsistent.
In my experience, payments can sit in the approved & uncleared status for several months. While each advertiser has an average payment time (e.g., 90 days for X advertiser), I've had to wait much longer on MULTIPLE occasions for the balance to transition to the approved and cleared status.
Adding to the frustration, the majority of advertisers don't respond to general enquiries. The only ones that do are managed by an external PR agency or have a direct contact to the affiliate manager of that company.
Comparing Awin to affiliate platforms like Rakuten LinkShare, where payments are timely and communication is great, the difference is stark.
There seems to be very little respect on this platform for publishers.
March 18, 2024
Unprompted review
Reply from Awin
Hi Nate,
We're sorry to hear this, and appreciate your message. We pride ourselves in offering best-in-class service, so we do not like hearing you were unhappy with your experience, and will take all of your concerns seriously.
We can assure you that we value all our partners activity on the network and strive to ensure commissions are rewarded on a timely manner. To expedite your publisher payments, Awin offers affiliates transparency within our platform, visibly including advertisers that have accelerated payouts to ensure affiliates receive commission as quickly as possible and payouts are not subject to when Awin receives payment from the advertiser.
You can view the payment status of each program by going to ""Advertisers"" > ""My Programs"".
Visit our Partner Success Center for more information on Awin's traffic light payment system here:
https://success.awin.com/s/article/What-does-the-Traffic-Light-in-the-Advertiser-Payment-Status-mean.
We also recommend our publishers always check the average payment time before joining the program so they know what to expect for certain advertisers. We have a credit control team that looks over all advertiser payments. In case an advertiser does not pay in time, they will follow up with them to sort it out.
Thank you for also pointing out these concerns and ways to improve our service in the future. I want to assure you that your constructive feedback is taken into account.
If you’d like to discuss the above-mentioned issue further with a member of the team, you can contact our affiliate support team here:
https://success.awin.com/s/contactsupport.
Best,
The Awin team
Stay away
The payment process is a nightmare for non-US publishers to the point that I had to look up multiple times if this network was even legit. It feels more like a scam. The payment date is nowhere near what they make it seem. It turns out they can cancel payment dates as well. It's been two weeks since I was approved for a payment. And I'm now informed that my payment date is postponed again. Literally no system to payment schedule whatsoever! I'm partners with other networks as well and this is the first time I'm experiencing something like this. Stay away!
March 6, 2024
Unprompted review
Reply from Awin
Hi I. E.,
We sincerely regret any inconvenience caused by the recent adjustment of payment dates. At Awin, we are committed to ensuring a seamless experience for our affiliates and we understand the importance of timely payments.
In order to better assist you and address any issues you may be experiencing, please contact us via our contact form at https://success.awin.com/s/contactsupport?language=en_US. Please include your Publisher ID and a detailed description of the problem you are experiencing.
We recognise that various factors, such as incorrect bank details may cause delays in the processing of payments. Our dedicated Partner Success team will be happy to look into your case, identify any potential issues and provide you with a clear and satisfactory solution.
Thank you for your understanding and co-operation. We value your partnership and are committed to ensuring that your experience with Awin remains positive.
Best,
The Awin team
Having a terrible experience
Having a terrible experience - they took a £500 deposit in 2021 and still haven't had returned (now Feb 2024!) - I won't give up, but you need to know what you are dealing with! So difficult to get hold of and if you do manage to get a response, nothing is follwed up - disaster
February 20, 2024
Unprompted review
Reply from Awin
Hi Matthew Brown,
Thank you for your review and we apologize for any frustrations you have experienced when working with Awin.
We're sorry to hear you did not enjoy working with Awin. We pride ourselves in offering best-in-class service, so we do not like hearing you were unhappy with your experience.
We're interested in looking into the matter to understand the issue with your account.
Please contact our Success team via: https://advertiser-success.awin.com/ with the subject line 'Trustpilot Review'. Please also submit additional details (Advertiser ID, an overview of the above), and a team member will respond to your message with priority.
Best,
The Awin Tewm
Sadly communication with Awin is…
Sadly communication with Awin is distorted, they are hardly available and it takes too long to any response back. The problem still outstanding since November 2023, a couple of emails here and there but no one is available to discuss and solve the problem.
January 21, 2024
Unprompted review
Reply from Awin
Dear CollectPlus Customer,
Thank you for sharing your feedback regarding the communication and response time from Awin. We apologize for any inconvenience or frustration this may have caused you. As the Awin Partner Success Team, we strive to provide timely and effective support to all our publishers.
We value your partnership and want to ensure that your concerns are addressed.
To better assist you, our team will be reaching out within 24-48 hours.
We appreciate your patience and understanding. Rest assured, we will do our utmost to address your concerns and provide you with the assistance you need.
Thank you for bringing this matter to our attention. We value your feedback and are dedicated to improving our communication and support processes.
Best regards,
Awin Partner Success Team
Updated review
Since my previous review, Awin has been fantastic in helping resolve our problems with commission groups, especially Aliya (Support Analyst). There is still a minor niggle, but we're nearly there.
December 14, 2023
Unprompted review
Reply from Awin
Hi Dave,
Thank you for your review. We appreciate the positive feedback and are glad to hear that you've had a good experience with Awin.
Best,
The Awin Team
Support request never get answered
Support request never get answered. I sent it in June. Absolutely nothing happened since then. See also other comments.
June 9, 2023
Unprompted review
Reply from Awin
Hi John,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Unfortunately, the Publisher Success team was unable to find any correspondence in your name.
We’re keen to delve into this to understand the issue with your account.
Please can you contact our Publisher Success team via: https://success.awin.com/s/contactsupport with the subject title 'Trustpilot Review'. Please also send further details (Publisher ID, an overview of the above) and a member of the team will respond to your message with priority.
We appreciate your patience and will be in touch once you send through further details.
Best,
The Awin team
Sadly I have been left with no option…
Sadly I have been left with no option but to leave a review here.
I have tried to contact Awin on several occasions with a query about 2 VERY unusual and high payments that have been taken from my account.
I haven't had any response and am extremely worried about the monies that have been taken and how this can be rectified.
Very poor/ no support for advertisers on this platform - beware
November 13, 2023
Unprompted review
Reply from Awin
Hello Lexi,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
We’re keen to delve into this to understand the issue with your account.
Please can you contact our Success team via:https://success.awin.com with a subject title 'Trustpilot Review'. Please also send further details (ID, an overview of the above) and a member of the team will respond to your message with priority.
We appreciate your patience and will be in touch once you send through further details.
Best,
The Awin Team
Terrible platform, terrible company.
Straight up awful,
Not only is the platform inconsistent - the support for it is completely non-existent. Live chat is never online, responses to queries take 2 weeks, which is usually some generic response stating a policy or article link. When you reply for more information or specificity, you have to wait another 2 weeks!
You can up the commision by an unlimited amount, but if you want to drop it, then you can only do so by a maximum of 20% (of the percentage not the number).
Performance fluctuates dramatically and we have dropped a significant percentage in 12 months with absolutely zero impactful changes, basic explanations with no real help.
If our selected partners didn't require AWIN I would close the account in a heartbeat.
There needs to be a better competitor.
November 7, 2023
Unprompted review
Reply from Awin
Hi Ronnie,
We're sorry to hear you did not enjoy working with Awin. We pride ourselves in offering best-in-class service, so we do not like hearing you were unhappy with your experience.
We’re keen to delve into this to understand the issue with your account.
Please can you contact our Success team via: support@awin.com with a subject title 'Trustpilot Review'. Please also send further details (ID, an overview of the above) and a member of the team will respond to your message with priority.
We appreciate your patience and will be in touch once you send through further details.
Best,
The Awin team
They can block you for anything.Nobody wants to talk.
Everything was going great, but after changing our main domain name in the account and making a lot of sales, our account was suddenly banned with the reason being 'not updating information' As a result, all commissions of ~$3,000+ have lost. And remember, nobody will speak with you after the block, and nobody will tell you the reason for the blocking.
UPDATE: Some other guy tells awin that my account is fake. AWIN PROVIDE TO THIS GUY ALL MY PERSONAL INFO INCLUDING IP ADRESS AND COMISSIONS PAID
November 1, 2023
Unprompted review
Reply from Awin
Hi Luke,
I'm Eva from the Marketing team, and I want to sincerely apologize for the issues you've been facing. We understand your frustration, and I want to assure you that we take your feedback seriously.
In regards to the status of your account, our internal Compliance team have sent you an email outlining why they have taken the decision to suspend your account permanently, please see this email which was sent to you outlining the breaches of our Terms & Conditions.
The decision was not taken lightly and this is final, due to the nature of their findings so we consider this matter closed.
When it comes to our platforms performance and support as a whole, we are sorry to hear that they have fallen short of your expectations, and for that, we are truly sorry. The experience you described is not reflective of the level of service we aim to provide to all of our partners.
Your feedback on this matter is invaluable, and we'll take it into consideration as we make improvements.
Best,
The Awin Team
AVOID
AVOID - one of the worst online platforms I've ever used.
1. there is no support. If you have an issue you have to email, you are then given links to their help page to decipher this yourself. I guess your subscription fee doesn't go towards training staff on how to use the platform.
2. I did find a contact number but you are directed to an email.
3. antiquated platform.
4. Many spam accounts and coupon code website.
5. Little legitimate publishers.
6. Tried to cancel my account, very little info on how to do this, again have been directed to send an email where they advised I will get a response in a few days. Mean while my brand is being tarnished across any spam website that applies to my program because there's a glitch on my account.
I have spent two weeks trying to set this up, don't waste your time go else where.
November 2, 2023
Unprompted review
Reply from Awin
Hi Daniella Raffa,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
Thank you for also pointing out the different ways to improve our service in the future. I want to assure you that your constructive feedback does not go unnoticed.
We’re keen to delve into this to understand the issue with your account.
Please can you contact our Success team via: support@awin.com with a subject title 'Trustpilot Review'. Please also send further details (ID, an overview of the above) and a member of the team will respond to your message with priority.
We appreciate your patience and will be in touch once you send through further details.
Best,
The Awin team
Exceptional Support from Awin's Partner Compliance Team
This was the first time we had contacted Awin and we were very pleased with the level of service and support they provided. In particular, I wanted to highlight the exceptional assistance we received from Awin's Partner Compliance Team.
We recently encountered an issue with one of Awin's publishers, and the efficiency and professionalism displayed by Awin's Partner Compliance Team in resolving this matter were truly remarkable. From the moment we reached out to them, they were prompt and responsive, ensuring that our concerns were addressed swiftly.
The Partner Compliance Team took our concerns seriously and conducted a thorough investigation into the issue and resolved the problem to our satisfaction. Their commitment to upholding quality and ensuring compliance was evident throughout the process.
October 25, 2023
Unprompted review
Reply from Awin
Hi Charlotte Salt,
Thank you for your review. We appreciate the positive feedback and are glad to hear that you've had a good experience working with Awin.
Best,
The Awin Team
If I didn’t know better, I would think this site was fraudulent it is so bad.
Business Boteane: I’ve been using the platform for two weeks and here are the issues I’ve experienced so far:
Antiquated tools for promotion: The tools available to help collaborate with potential partners are so old that user interfaces don’t feature these elements anymore. You'd think it's a site from a bygone era.
Antiquated help references: User help has not been updated for years and is useless. One has an old Nokia phone in its images for example. It's like trying to navigate the digital dark ages.
Impenetrable word-heavy help: When there is relevant help, it's written in a way that only people who have developed and worked on the platform can understand. It's like trying to read a foreign language.
Need to upgrade and pay for help: The website experience is so poor that users need help, but rather than make the experience better, AWIN charges to “help” you navigate the interface because it's so bad. See: Reach Package
Outdated and invalid listings: Many publishers listed have expired websites and blogs; information is not valid or has expired but is still listed. It's like shopping in a store with empty shelves.
Time-consuming partner search: There is no taxonomy to help search and filter affiliates in any meaningful way that can help you match and target key demographics or key audiences. You have to scroll endlessly, wasting precious time.
Constantly logging in: There are inadequate cookies/ID tokens associated with the site, and if you use the back navigation, you are asked to log back in every time and have to begin your journey again. It's like walking in circles.
Random language changes: When using the platform, one minute it is in the correct language, the next, it's in whatever the platform decides it wants to be in. You have to navigate to your account area to reset the language regularly.
In summary, my two weeks on AWIN have been an exercise in frustration and disappointment. The platform's outdated tools, unhelpful references, and constant need to log in are not only inconvenient but also severely impact productivity. It's time for AWIN to enter the modern age and provide a user-friendly experience for its members. (I tried to link to evidence however, Trustpilot does not allow links in reviews)
November 1, 2023
Unprompted review
Reply from Awin
Hi JoJo,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
We’re keen to delve into this to understand the issue with your account.
Please can you contact our Success team via: support@awin.com with a subject title 'Trustpilot Review'. Please also send further details (ID, an overview of the above) and a member of the team will respond to your message with priority.
We appreciate your patience and will be in touch once you send through further details.
Best,
The Awin Team
Non-Responsive Support & Didn't Work…
Non-Responsive Support & Didn't Work for Us
Signing up to Awin was an expensive mistake for us. I asked them to stop and had some back and forth about the service or lack of, but they kept charging me. Then they told me that I have to give a subsequent one month notice by email. So they got another month of charges out of me. Such an expensive mistake for us. Maybe this works for others, but not for us. I did see review below about having less clients within the database than they promote in their marketing. After I thought I had seen the last of them, 6 months later they contacting me again for unpaid invoices during that end period which they hadn't told me about at the time. I responded that we will pay any outstanding and just wanted more info on previous payments for my accounts. But that was ignored. Sent the same email every few days but all ignored. Now a second demand has arrived with a 5-day to pay demand before legal action, as if I had ignored the previous demand. Their idea of accounting support is to ignore you. No point emailing back. I have also tried ringing a number of times but only get an answerphone... what is the point of putting a telephone number on your paperwork if it is never answered and nobody calls you back. Their idea of customer support seems to be just to respond to complaints on review sites, hoping that that is enough for them to appear responsible. This is not customer support. Should be doing this before it reaches the complaint stage.
October 9, 2023
Unprompted review
Reply from Awin
Hello Andrew,
Thank you for posting a review and we’re sorry to hear that your experience was not up to our usual standards. We would like the opportunity to talk and investigate your feedback further. We’re keen to delve into this to understand the issue with your account. Please can you contact our Team via: uk-questions@awin.com
with a subject title 'Trustpilot Review'. Please also send further details ( ID, an overview of the above) and a member of the team will respond to your message with priority. Thank you for your patience. We will be in touch once you send through further details.
Best,
The Awin Team
Terrible support (not responding for 5…
Terrible support (not responding for 5 days, not fixing issues); the new reporting is barely working. Poor affiliates. Very expensive. Definitely not recommending this network for advertisers.
September 26, 2023
Unprompted review
Reply from Awin
Hi AZ,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
We’re keen to delve into this to understand the issue with your account.
Please can you contact our Team via: https://advertiser-success.awin.com/s/contactsupport?language=nl_NL with a subject title 'Trustpilot Review'. Please also send further details ( ID, an overview of the above) and a member of the team will respond to your message with priority.
We appreciate your patience and will be in touch once you send through further details.
Best,
The Awin Team
AWIN IS A SCAM
it's a scam they charge you money for "verification" non refundable and you never hear back from them again.
September 4, 2023
Unprompted review
Reply from Awin
Hi Abdulhamid Ali
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
You are correct that there is a small signup fee (this is a compliance step to ensure we don't have fraudulent publisher accounts looking to join the network), but it is immediately refunded back if a publisher application is approved or not - we do not hold onto this money either way.
For more details please see the following article: https://success.awin.com/s/article/Why-do-I-have-to-pay-the-sign-up-fee?language=en_US
If you’d like to discuss the above-mentioned issue further with a member of the team, you can contact our affiliate support team here: https://success.awin.com/s/contactsupport .
Best regards,
The Awin Team
Our company signed up to AWIN two years…
Our company signed up to AWIN two years ago. I have been trying to speak with someone for a very long time to review our contract as the "affiliates" they have are all discount code driven affiliates. Very few actual people.
I have been working on trying to speak with someone for over a month and have now been told the account manager is traveling. Beware of your contract with them.
September 6, 2023
Unprompted review
Reply from Awin
Hi Alex,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
We’re keen to delve into this to understand the issue with your account.
Please can you contact our Team via: https://www.awin.com/gb/advertisers with a subject title 'Trustpilot Review'. Please also send further details ( ID, an overview of the above) and a member of the team will respond to your message with priority.
We appreciate your patience and will be in touch once you send through further details.
Best,
The Awin Team
What a complete joke
What a complete joke! I saw other reviews regarding the error signing up as I have encountered. Don't waste time and go to a more reputable platform!
August 23, 2023
Unprompted review
Reply from Awin
Dear Andy T. laird,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
We would be glad to improve our sing up process when needed. So it would be helpful if you could provide us with more details about your negative experience and what exactly went wrong during your sign up process.
If you’d like to discuss the above-mentioned issue further with a member of the team, you can contact our affiliate support team here: https://success.awin.com/s/contactsupport.
Best,
The Awin Team
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