Australian Wholesale Oils (AWO) Reviews 

2,786
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent quality of the products, with many finding the oils and shea butter to be superb and of high standards. People frequently commend the wide variety of exceptional products available, noting their great value. The overall consensus points to a highly satisfying product experience. Reviewers also consistently report fast and efficient delivery services, with many orders arriving promptly and within days. The packaging is often described as beautiful, careful, and well-suited for the products, ensuring items arrive safely. Additionally, consumers appreciate the easy-to-use website, good pricing, and helpful service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the excellent and top-quality... See more

Quality

Users describe positive interactions with quality, consistently praising the high standards and excellent... See more

Delivery service

Reviewers consistently mention positive feedback about delivery service, frequently highlighting fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My very first time using another supplier of essential oil in a very long time, I'm happy to report the Patchouli oil ordered & received matched the high quality that I'm used to & I'm more than... See more

Company replied

Rated 5 out of 5 stars

Ordered 5kg shea butter (to be send from the Eastern states of Australia to Perth) and it arrived in a week. That impressed me because if you order from the other side of the country it usually ta... See more

Rated 5 out of 5 stars

AWO has the particular (unusual) oil we were needing and shipped it without delay. The product is both high quality and beautiful and we are very happy to have discovered this company. Many thanks.

Rated 5 out of 5 stars

I have been buying my oils from AWO for many years; the products and service are incredible. I highly recommend all of the products. I'm a loyal customer, would not buy anywhere else. And of course,... See more


Company details

  1. Aromatherapy Supply Store

Written by the company

Australian Wholesale Oils Pty Ltd (AWO) is your friendly and helpful supplier for all your aromatherapy and natural DIY ingredients. Our aim is provide an exceptional customer experience by providing quality products, helpful education and a wide product range. So why not ditch your overpriced, internationally owned supplier who treat you like a number, rather than a partner - and give our Aussie owned and run business a go.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,786)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

They take responsibility and are great to deal with

Great products and even though I had an issue with one purchase resulting in the wrong product being delivered, a phone call resolved it with the correct product shipped and arriving within days and the original mistaken product supply was gifted as complimentary as an apology. Great staff and company to deal with.

July 16, 2023
Rated 1 out of 5 stars

I ordered polysorbate 80 from Amazon…

I ordered polysorbate 80 from Amazon off these guys and it said 1 to 2 months before dispatch/ I paid the amount and 2 weeks later it still wasn't even sent. So I cancelled order

July 27, 2023
Unprompted review
Australian Wholesale Oils (AWO) logo

Reply from Australian Wholesale Oils (AWO)

Hi - thanks for your message. I am sorry to hear you have not had a great experience with Amazon. Unfortunately, we only supply the Amazon warehouse. We do not have any control over the process they have regarding taking product orders. I can confirm that Polysorbate 80 has been recently supplied to their warehouse and should be ready for dispatched shortly.
Kind Regards, AWO Team

Rated 5 out of 5 stars

Great quality. Great price point. Impressed

I have recently ordered ‘Lavender’ and the Australian Native Oil collection. Really impressed with the packaging, price and quality of the oils. Long lasting smell. I’ve previously bought Essential Oils from an expensive MLM type business. Needless to say I won’t be going back to them.

June 16, 2023
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Rated 5 out of 5 stars

Always happy with the quality and price…

Always happy with the quality and price of oils from Australian Wholesale Oils. Having the option of organic oils is a bonus. It's also refreshing to receive a useful thank you gift instead of the sweets that so many other companies mindlessly hand out. Thank you AWO. Buying from you is a pleasure.

May 16, 2023

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