Breakdown cover is competitively priced. Website has had several glitches today - which would not go away, despite repeated attempts from scratch to provide cover for a second car. Needed to ring the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The discussion with your agent went really well, although there was an issue with the automated secure system, to take payment from my card. It was sorted in the end. I didn't receive any email confi... See more
Company replied
Only not given 5☆ as quite a long wait to be answered! Perhaps you could give an indication as to how long before call will be answered. Otherwise very good service and helpful assistant.
Company replied
I have used AXA for breakdown cover for a number of years now. On the few occasions I've had to report a breakdown the level of service has been on a par with the big names in this industry. Thi... See more
Company replied
Company details
Written by the company
Providing Home Emergency, Motor Breakdown and Excess Protection insurance. Monitored Monday - Friday, 9.00am - 5.00pm. To report an emergency, please call the number in your policy document. For feedback relating to Travel please visit https://uk.trustpilot.com/review/axa-travel-insurance.com
Contact info
Station Road 106-118, RH1 1PR, Redhill, United Kingdom
- axa-assistance.co.uk
3.9
Great
1K reviews
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Very easy to use
Very easy to use, takes all the stress off phoning round to find the best quotes. I would definitely recommend.
May 19, 2026
Reply from AXA Assistance
Good Morning, Thank you for the positive feedback! Kind Regards, Francesca
The website did not allow me to insert…
The website did not allow me to insert my date of birth
May 16, 2026
Reply from AXA Assistance
Good morning, many thanks for your feedback and we apologise for the inconvenience with adding your DOB. This has been flagged with the team to look into.
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! Kind Regards, Francesca
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! Kind Regards, Francesca
Cost effective policy
Easy to purchase and to confirm my requirements. Good communication and a reasonable cost.
May 6, 2026
Reply from AXA Assistance
Good Morning, Thank you for the positive feedback! Kind Regards, Francesca
Apple Pay link doesn’t work!
All went relatively well until I tried to pay wth Applepay.
The link took me to the Applepay confirmation to pay screen but when confirm to pay, the confirmation link stayed in the “processing payment” so I had to abandon this and pay using the credit card/debit card.
Grrrrrrrr.
May 11, 2026
Reply from AXA Assistance
Good morning, thank you for your feedback. We're sorry for the inconvenience you experienced with Apple Pay. We have raised with the relevant team who will investigate this issue.
It was made very easy to access
May 1, 2026
Reply from AXA Assistance
Good morning, we are pleased to hear you are happy with your experience. Thank you for taking the time to leave a review; we appreciate it!
Waiting for someone to start to review my claim.
I submitted my claim on the myexcessclaim.com portal on the 23rd April. It is clearly stated that they would be in touch within 5 working days. The 8th working day just passed and no sign of them. My claim is still in submitted status. Also, I sent an email but no one has replied. So far very poor customer experience.
I will wait a few extra days and then I will open a formal complaint.
G.
May 6, 2026
Unprompted review
Reply from AXA Assistance
Good Morning,
Thank you for your review, I have reached out to the excess team and request they get in touch with you to resolve this issue.
Kind Regards
Easy to navigate website all aspects of…
Easy to navigate website all aspects of breakdown service explained in detail.
May 6, 2026
Reply from AXA Assistance
Thank you for your feedback, we really appreciate appreciate this! Many Thanks, Francesca
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Getting breakdown cover for my car was…
Getting breakdown cover for my car was very easy to complete. It isn't the cheapest, but I think that it's so comprehensive it gives me assurance that I can drive anywhere in the UK with complete confidence.
May 2, 2026
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
It was easy to get the breakdown…
It was easy to get the breakdown recovery but have not needed it thus far do difficult to review it.
April 25, 2026
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
The lady was very helpful.
April 24, 2026
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Reply from AXA Assistance
Thank you for your positive feedback!
Many Thanks
Having battled with online
Having battled with online, it made life so much simpler,pleasant, helpful, easy to understand and patient with me.
April 30, 2026
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
quick and clear
April 28, 2026
Reply from AXA Assistance
Good Morning, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Reply from AXA Assistance
Good Morning, Thank you for the feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
I was treated kindly and with respect
I was treated kindly and with respect. The gentleman was helpful and reassuring.
April 28, 2026
Reply from AXA Assistance
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Breakdown cover for motorhome arranged but were told our vehicle was to heavy!
Breakdown cover for motorhome arranged through Caravan Guard, left us sitting at Birchanger services for 8 hours, said 3.5t motorhome was to heavy for transporting, never returned a call, i must have spent 11/2 hrs trying to get a response, in the end i spoke to Sharon who did actually want to help and she obtained permission for us to arrange our own recovery so 12 hrs later finally got home, as being a sunday the dealership was closed, now refusing to take it to a garage, saying we will have to pay to have it moved.
April 26, 2026
Unprompted review
Reply from AXA Assistance
Hello, we are very sorry to hear about the difficulties you experienced with your motorhome breakdown cover. We appreciate you bringing this to our attention. We'll review the issues you raised with the relevant team. Thank you for your feedback.
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