Axa 

I tried to get a quote for building insurance, filled in all the date. at the end was told that they could not give a quote. I called the number 0330 159 1522". I person on the phone wanted my email and I had to repeat it more than a few time. I was then told that they could not find it and asked if I wanted Landlord insurance as that's what she was dealing with. I did not ask for landlord insurance or indicate anything on the form or was asked, I want building insurance so i asked her for the page link for this having explained that I searched for AXA home building insurance and was told that it was the correct page. Question- why then was it not able to give me a quote answer - don't know. Question why was I directed to Landlord Insurance- answer - Don't know.

The pits, in a word. A few weeks ago I was woken by the noise of chain saws from the back the house, after midnight!! Turns out, this was our neighbour who had arranged a bit of midnight pruning for my trees, and had thoughtfully thrown all the prunings into our garden which caused a lot of damage. Contacted AXA for legal assistance and was given the bum's rush. Several emails later, I'm told to contact any entirely different company, Arc Legal - they were the ones that gave me the bum's rush in the first place -). Previously, I had a total power cut in the middle of the night and contacted them for home assistance as none of the other houses were affected - and they said this wasn't an emergency - it sure felt like one. Avoid at all costs.

Needed to claim for water Damage £500 excess . No problem. Assessed the damage through a hurried video interview. Then called me back to say they would send a sum of money to my account that should cover it . If not just call them back - was rushing out the door for a weekend away -sounded reasonable and they deposited the funds same day . Started to get quotes for the jobs that were needed and started to look a lot more expensive. E mailed to ask for the detail of how much they had allowed for each area of the claim . No answer . After 4 days called them and I was told 5 working days to answer an e-mail . I asked the woman on the phone to provide the detail so I could see if the quotes for the separate areas fitted what I had been paid out . Was told they would not give that information to me . I’m not entitled to know how they came about costings for the job . The girl would not budge or give any further information despite me telling her how unhappy I am with the service. Also diddnt offer to log a complaint . I feel it’s information I should be entitled to to help me deal with the repairs . Just told to send in any quotes I get and each time it will
Be 5 working days for them to look at it . Not good enough AXA !!

very poor service they are not helping at all for the claim which they making money only they don't want pay out they don't even deserve 1 star

Not even deserve one star.
They take ages to reply to emails and when they do is asking you to answer the same questions always. and then ask you to wait 60 working days to hear back about your case. So its been a year now that I am trying to sort my claim with no success and full of frustration. This insurance company is a night mare, a money maker.

I am just about to post a thank you to AA Insurance for their excellent service but found the reviews of AXA, In 2022 we had an unfortunate experience when a vehicle crashed through our fence and pushed our Sun House and destroyed it. This is called an external claim and the owner of the vehicle took responsibility. Contacting AXA was a disgrace, multiple calls ended in “you are in a queue, mostly over 100 - Eventually I got through and started the claim. I emailed a simple request asking when will we have a visit to assess the damage!

The reply was “we will not visit your property, you will have to obtain 2 quotes and we will decide whether to process the claim. That turned out to be wrong, Eventually we got a visit. That started the process. Cutting a long story short - It took 8 months of 2022 to complete the most stressful experience of poor communication, no response to emails, many long wait phone calls, Almost impossible to talk to a HUMAN! I recorded all communications and collated a 6 page document. It went into the AXA mail but I got no reply. Re-sent it and got a reply that the claim didn’t exist??? AXA is the worst company I have ever dealt with. DISGUSTING. Don’t fall into the trap!

Made a mistake thinking my home insurance was auto-renewing and received an email to say it is now cancelled. Called to pay it and they want an extra £126 a year for a new policy. They don't care about retaining customers. Will never use AXA for any type of insurance again (have just paid more to go with a competitor as I now hate the brand).

Waiting for money more than 6 months. Every time call them they lie the same all the time. “Processing the payment, money will come within 10 days. Have all phone call records.
Initiating bankruptcy procedures for financial default. Had enough

Rubbish
They don’t answer the f**** phones and it's keep repeating the menu in the claims phone

Dishonest and disreputable. Not fit to run an insurance business.

Lorry runs into the side of me purposely and AXA hold me responsible.

Why, because doing so raises my premium.