I spoke with a woman I believe was called Farry on the mental health line, and I wanted to share how much her support meant. She was incredibly kind, patient, and reassuring throughout the call. She u... See more
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I went into Spire Solihull to have a left full hip replacement, the stay was very comfortable considering the Op I had, the staff were great & responded within minutes when I needed them, plenty of c... See more
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I was concerned about the large increase in my monthly premiums. I spoke to gentleman called Jeff who went through my policy with me and found ways to reduce my premium without compromising my cover.... See more
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Axa have always been amazing for me. I have a range of ongoing medical issues at the moment and for the past few years and AXA have always made the process as smooth and easily as possible. As you kno... See more
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Company details
About AXA Health
Written by the company
We are AXA’s health and wellbeing specialists
We all love to feel cared for. From steady acts of support to that feeling of being truly listened to.
We help our members access the support and healthcare they need quickly. From diagnosis and treatment, to guidance and tools that can help you manage your health every day - not just when there's a problem.
We were founded by doctors and hospitals working together to give more people better access to healthcare. In the 86 years since, we’ve grown to become part of one of the biggest insurance groups in the world.
With that comes expertise and experience in how best to support our members - and a commitment to putting their health first. Care goes beyond fast access to appointments and treatment. It's about being heard, understood and supported.
Find out more about the care that goes into our cover.
Contact info
International House, Forest Road, TN2 5FE, Tunbridge Wells, United Kingdom
- 0800 132 203
- onlineresponseteam@axahealth.co.uk
- axahealth.co.uk
4.1
Great
22K reviews
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They cover the health issues i have the…
They cover the health issues i have the majority of the time.
July 1, 2026
Reply from AXA Health
Hi, Simone
We are pleased to hear you have had a good experience overall and thank you for your feedback.
Kind regards,
Jess
Works well
Works well - but is now so expensive per month that I am considering ending my subscription and putting payments into an investment fund instead. Goes up 10 % every year regardless of actual rate of inflation/RPI or any prolonged period of no claims.
August 21, 2026
Reply from AXA Health
Good morning,
Thank you for taking the time to leave us your feedback. We would encourage you to reach out to our specialist membership team on 0800 454 080 so they can look into this for you.
Kind regards, Jess
Quick and efficient payment of claims
AXA Health always deal with my dental claims very quickly and efficiently.
April 23, 2026
Reply from AXA Health
Hi, Sally
We are happy to hear that you had a positive experience and we appreciate you taking the time to share your feedback.
Kind regards, Jess
Excellent service from AXA Health
Excellent service from AXA Health. Very easy to get approval for procedures. Staff to helpful and sympathetic. All round great experience at a time when you are apprehensive and vulnerable.
Thank you AXA
June 3, 2026
Reply from AXA Health
Hi, Anegla
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Poor
Poor. Claim for outpatients ran over the limit, limit not made clear in correspondence, just retrospectively denied most of a claim.
August 17, 2026
Reply from AXA Health
Hi, Nigel
We are sorry to hear you feel this way. We have referred your concerns to our customer relations team who will be in touch with the next steps.
Kind regards,
Jess
Reply from AXA Health
Hi, Matt
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Reply from AXA Health
Hi, Ross
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
No hassle
No hassle, online portal is marvellous and help desk extremely knowledgeable. Takes the stress out of being ill or having an accident. Well done AXA.
August 20, 2026
Reply from AXA Health
Hi, Vivienne
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
the process of getting the treatment…
the process of getting the treatment was quick and efficient and the team were v helpful
August 1, 2026
Reply from AXA Health
Hi, Priti
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Was able to get the advice I needed in …
Was able to get the advice I needed in efficient and friendly manner
August 18, 2026
Reply from AXA Health
Hi, John
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Reply from AXA Health
Hi, Grant
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Brilliant service
Brilliant service. Quick and easy to get what is needed and they are very thorough. I'm very happy.
August 19, 2026
Reply from AXA Health
Hi, Lauren
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Talked to an advisor yesterday re my…
Talked to an advisor yesterday re my claim and she was pleasant kind and professional first class service
August 19, 2026
Reply from AXA Health
Good afternoon,
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Reply from AXA Health
Hi, Gabriel
We are happy to hear that you had a positive experience with us and appreciate you taking the time to share your feedback.
Kind regards, Jess
Reply from AXA Health
Hi, Marisa
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Long and lengthy process
It was a lengthy process to get physio advice. Whilst I understand the concept of telephone consultations it does not replace the face to face element. I decided to attend a physio face to face and paid for this personally without making a claim. The hands on treatment improved my pain after only 2 sessions. Whilst the cost was under my policy excess there had been a claim previously on the policy therefore my treatment would have been paid by AXA. However it was taking too long to get to the point where they approved physio therefore I was left with no alternative but to arrange it myself.
June 8, 2026
Reply from AXA Health
Hi, Barbara
We are sorry for the issues you have experienced. We have tried calling you today to explain the process but were unfortunately unable to reach you.
We have sent a message to your online portal with further information.
Kind regards,
Jess
Just canceled
Just canceled. Have been with AXA for two years and never able to get hold of a GP. If your problem doesn’t fall into one of their boxes? Tough luck!!
August 20, 2026
Unprompted review
Reply from AXA Health
Hi, Alexander
We are sorry to hear you have been left feeling this way. If you would like us to look into anything further for you, please contact us directly at onlineresponseteam@axahealth.co.uk
Kind regards, Jess
Prompt attention to confirming…
Prompt attention to confirming appointment arrangements and clarification of cover
August 13, 2026
Reply from AXA Health
Hi, Michale
We are happy to hear that you had a positive experience and we appreciate you taking the time to share your feedback.
Kind regards, Jess
In safe hands
I have used AXA Health twice before and they have always been efficient and helpful.
July 3, 2026
Reply from AXA Health
Good morning,
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Awful response times
AXA Health used to be great but recent turn around times have become appalling. I have to chase by phone as messages go weeks over estimated response time in the portal. It is such a shame,.
August 19, 2026
Unprompted review
Reply from AXA Health
Hi, Lara
We are sorry to hear you have been left feeling this way. If you would like us to look into anything further for you, please contact us directly at onlineresponseteam@axahealth.co.uk
Kind regards, Jess
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