When I contacted AXA was advised that my plan was an old one and New plans offered wider cover at a slightly reduced premium. The advisor was very thorough going through all the options. Would have... See more
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Time can be of the essence where some health conditions are concerned, and thanks to AXA time was of little concern and things moved very quickly. As a result of a combination of parties, AXA included... See more
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Everything went smoothly. Only issue was that operation code did not match the system so there was a slight delay. Hospital, staff, consultant and follow up were all excellent.
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I love the virtual lucy access and use it frequently because trying to get appointments at my own doctors is almost impossible. Recently used Axa for help with a knee issue. Scan was quickly booked,... See more
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Company details
About AXA Health
Written by the company
We are AXA’s health and wellbeing specialists
We all love to feel cared for. From steady acts of support to that feeling of being truly listened to.
We help our members access the support and healthcare they need quickly. From diagnosis and treatment, to guidance and tools that can help you manage your health every day - not just when there's a problem.
We were founded by doctors and hospitals working together to give more people better access to healthcare. In the 86 years since, we’ve grown to become part of one of the biggest insurance groups in the world.
With that comes expertise and experience in how best to support our members - and a commitment to putting their health first. Care goes beyond fast access to appointments and treatment. It's about being heard, understood and supported.
Find out more about the care that goes into our cover.
Contact info
International House, Forest Road, TN2 5FE, Tunbridge Wells, United Kingdom
- 0800 132 203
- onlineresponseteam@axahealth.co.uk
- axahealth.co.uk
4.1
Great
22K reviews
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I have been with AXA for a few years.
I have been with AXA for a few years now and they have always responded well to any health concerns I have, including Doctor on line. The costs continue to rise every year by a fair amount, its now above the limit of what I can afford since I am retired.
However sometimes it is difficult to get and appointment with one of the consultants AXA recommend. On one occasion I had a 2-3 month wait otherwise I could source my own consultant which I did and AXA covered the costs.
August 25, 2026
Reply from AXA Health
Hi, Arthur
Thank you for taking the time to leave us your feedback. We are very sorry to hear of the level of service you have advised of. We understand you have already made a complaint. If you would like us to look into anything for you, please feel free to contact us directly at onlineresponseteam@axahealth.co.uk.
We are sorry you are unhappy with your renewal premium this year. We would encourage you to reach out to our specialist membership team on 0800 533 5921 so they can look into this for you.
Kind regards,
Lily.
confusing about who to talk to
confusing about who to talk to, where to go to get something simple looked at. 3 or four conversations just to make a simple appointment.
May 1, 2026
Reply from AXA Health
Hi Rob,
Thank you for taking the time to speak with us today, as discussed this has been raised as feedback for you.
Kind regards,
Lily.
Axa have always been amazing for me
Axa have always been amazing for me. I have a range of ongoing medical issues at the moment and for the past few years and AXA have always made the process as smooth and easily as possible. As you know when you are struggling with health issues the last thing you want is the stress of the admin side of things, however AXA couldn’t be more helpful. You can ring their direct number and speak to a person and get through fairly quickly. They are always professional and always go above to help. Thank you so much
August 25, 2026
Reply from AXA Health
Hi, Helena
Thank you for sharing your good experience. We are happy to hear that you have had consistently great service with us.
Kind regards,
Lily.
Very helpful and experienced operators.
August 10, 2026
Reply from AXA Health
Hi, Barry
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
Reply from AXA Health
Hi, Kenneth
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
I went into Spire Solihull to have a left leg full Hip Replacement.
I went into Spire Solihull to have a left full hip replacement, the stay was very comfortable considering the Op I had, the staff were great & responded within minutes when I needed them, plenty of choice on the food, & I was on my way home in less than 48 Hours.
I am now 3 weeks post Op & feeling great. I Highly recommend if you need surgery.
August 4, 2026
Reply from AXA Health
Hi, Mary
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
Reply from AXA Health
Hi, Susan
We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
Reply from AXA Health
Hi, David
Thank you for taking the time to leave us your feedback. We are very sorry to hear of the level of service you have experienced. I have sent you a message to your online portal. If you would like us to look into anything for you, please feel free to contact us directly at
onlineresponseteam@axahealth.co.uk
Kind Regards,
Lily.
Claim Authorsiation given but uncertainty follows
My claim was generally handled well , especially on my initial enquiry and to obtain my claim authorisation and claim number , which was a few weeks before my procedure in mid May. However although my claim " was agreed" , I was subsequently sent various emails asking for more information and the wording of the emails implied my claim was still being considered ( even after a claim authorisation had been issued by yourselves !!)- which was both worrying and very stressful. When you're facing major surgery, you want certainty and clarity at the earliest point of your claim. In my view this aspect of your claim process needs to be improved to reassure claimants after a claim has been approved , not create doubt or confusion. The invoicing and post operation communications were generally very good and clear, which meant I could fully concentrate on my recovery.
As I say overall my claim was processed pretty well but that post authorisation stage needs fixing as it's not overly customer centric.
May 15, 2026
Reply from AXA Health
Hi, Mark
Thank you for taking the time to leave us your feedback. We are very sorry to hear of the level of service you have experienced. Unfortunately i wasn't able to reach you by phone so i have sent you a email. If you would like us to look into anything for you, please feel free to contact us directly at
onlineresponseteam@axahealth.co.uk
Kind Regards,
Lily.
Good Customer Service
August 24, 2026
Reply from AXA Health
Hi, Jed
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
Straightforward to make our cash plan…
Straightforward to make our cash plan claims for dentist etc
July 23, 2026
Reply from AXA Health
Good afternoon,
Thank you for taking the time to leave us your kind review. We are happy to hear your claim process has been quick and positive for you.
Kind regards,
Lily.
Happy to take my money
Happy to take my money, but not to speak to me about what they’re charging
August 24, 2026
Reply from AXA Health
Hi, Louis
We are sorry to hear you feel this way. We have raised this with the relevant team to get in touch to discuss this.
Kind regards,
Jess
Avoid if you can
If they can find any excuse to say no to your treatment they will and say that NHS should be able to provide your treatment. Then my question, why do I pay for private health care in the first place? Terrible one avoid if possible. In my case I can't because it's the only one provided by the company.
June 3, 2026
Reply from AXA Health
Hi, Lucas
Thank you for leaving us your feedback. Unfortunately, in some cases, the treatment you are referred for may not be eligible under your plan as although it might be required medically, the policy rules do still exist alongside this. If you are in any doubt, please call your claims team and they can explain to you any reasons behind not covering tests or treatment.
if you would like us to look into anything further for you, please feel free to contact us directly at onlineresponseteam@axahealth.co.uk
Kind regards,
Lily.
very professional no hassle with claims…
very professional no hassle with claims and very supportive
August 25, 2026
Reply from AXA Health
Hi, Malcolm
Thank you for taking the time to leave us your kind review. We are happy to hear your claim process has been quick and positive for you.
Kind regards,
Lily.
The team are so helpful and polite
The team are so helpful and polite. They can’t do enough to help you
July 1, 2026
Reply from AXA Health
Hi, Oliver
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
It's always easy to speak to someone…
It's always easy to speak to someone when i phone & the people on the other end of the phone are always very helpful.
August 21, 2026
Reply from AXA Health
Good afternoon,
We are pleased to hear you have had a positive experience with our team. Reducing waiting times for members is a priority for us and we will continue to focus on you and all of our members to make sure you are being spoken to as soon as possible. Thank you for taking the time to leave us your review.
Kind regards,
Lily.
Reply from AXA Health
Hi, Elaine
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
Wide variety of programs to support…
Wide variety of programs to support healthcare and general wellness. Have used the majority of the services from physio, to consultations and doctor on hand and are all excellent
August 25, 2026
Reply from AXA Health
Hi, Richard
Thank you for sharing your good experience. We are happy to hear that you have had consistently great service with us.
Kind regards,
Lily.
Perfect experience no issues would…
Perfect experience no issues would recommend AXA health
August 25, 2026
Reply from AXA Health
Good afternoon,
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards,
Lily.
So helpful and easy to use
August 24, 2026
Reply from AXA Health
Hi, Jeanette
We are happy to hear you have had an easy and positive journey with us. Thank you for leaving us your kind review.
Kind regards,
Lily.
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