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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent value and quality of the books, often noting that prices are significantly lower than elsewhere. Many people highlight the fast and efficient delivery service, with orders arriving quickly and well-packaged, often in perfect condition. The ease of the ordering process and the overall positive experience also receive consistent commendation from consumers. However, some customers also noted issues with delivery, particularly when opting for express services, experiencing delays or tracking problems. A few reviewers were dissatisfied with the quality of certain books, describing them as cheap replicas or too heavy to handle. There were also isolated instances of incorrect orders, though the company generally resolved these issues promptly.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick delivery times... See more

Product

Clients share positive opinions on product, particularly regarding the quality and value of the books. Many... See more

Order

Users describe positive interactions with order. Many customers praise the fast delivery, with orders... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the great prices, with many... See more

Based on these reviews

Rated 5 out of 5 stars

I have recently bought Famous Five & Secret Seven series books from Axel Books for one of my granchildren who meets the age for which the books were designed for. They arrived safely and undamaged and... See more

Rated 5 out of 5 stars

Very much a legit company! Sceptically ordered a collection (John Boyne’s elements series) Friday AM and it arrived the next day - in perfect condition too! AND much cheaper than anywhere else. Exc... See more

Rated 5 out of 5 stars

Placed my first (and definitely not last) order with them, and while the delivery gods tried to test my patience (through no fault of the seller!), the customer service team swooped in like storyboo... See more

Rated 5 out of 5 stars

Bit sceptical about ordering as haven’t heard of Axel Books before. But I did order 2 sets of book. 1 set turned up wrong. I emailed the support team late and the following day I got an email to apol... See more


Company details

  1. Books Wholesaler

Written by the company

Here at Axel Books, we want to instil a love for reading in all children. We are proud to offer you exceptional books at affordable prices since our opening in 2018. We have an extensive collection of books that will develop your child’s imagination and transport them to a whole new world of texts they will fall in love with, from all time classics to the latest must-have series. With our diverse selection of authors and genres, there is something for every child and every reader, ranging from reluctant readers to eager bookworms. Our service doesn’t stop there, our support team are on hand to ensure that your shopping experience with us is enjoyable and hassle-free. We guarantee your books will be delivered to you on time and in great condition. We look forward to being your favourite site to visit.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

267 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great store

I was slightly sceptical over the prices but genuine bargain. I ordered a full set of 6 books for £23 instead of £70 and they arrived within a couple of days in perfect condition. Would buy from Axel Books again!

April 6, 2026
Unprompted review
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Rated 1 out of 5 stars

Very poor experience

Cancelled my order when I paid for express delivery on the day it was supposed to arrive and then didn't even reply to my emails. Very poor, would avoid

January 26, 2026
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Rated 5 out of 5 stars

Fab service

Fab service, fast delivery and my holiday books are ready to go, thank you, I will be ordering more

January 18, 2026
Rated 5 out of 5 stars

My order showed as delivered but…

My order showed as delivered but obviously wasn't got in touch Axel and they responded quickly and politely with resolutions straight away, my order was delivered to a completely wrong address even though the address on the label was totally correct, luckily the people that received my order dropped it off for me.
The books I received are beautiful well made and my grandbabies are going to love them.
Thank you for your help Axel Books!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service - Amazing

Bit sceptical about ordering as haven’t heard of Axel Books before. But I did order 2 sets of book. 1 set turned up wrong. I emailed the support team late and the following day I got an email to apologies and they will send the correct set out. The day after I receive the correct set before midday.
Yes the original order turned up wrong but these things happen. Couldn’t ask for any better service. Will definitely be purchasing more books.

January 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Wonderful experience

Having placed 2 orders over the past month, I can only say what a wonderful experience it as been, ordering was very easy choice was really good delivery was very quick and the package was all in one piece well packed no damage, and what value. Thank you Axel books.

January 19, 2026
Unprompted review
Rated 2 out of 5 stars

Paid express delivery still not here and unavailable tracking

Paid express delivery and got tracking for Royal Mail tried tracking and has said for 3 days tracking status unavailable with tracking code try again tomorrow!! Why have I paid £6 express delivery for it to still not be here and to have no tracking also tried to email axel books and haven’t heard back from them. I needed these books asap thats why I paid for express delivery but the books aren’t here still!!!

December 8, 2025
Unprompted review

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