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Axele Reviews 5

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TrustScore 3.5 out of 5

3.7

Software Company
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Company details

  1. Software Company

Written by the company

We are committed to helping truckload carriers around the world with the most intelligent Transportation Management System in the industry by leveraging proven products and decades of experience and insights. Axele helps small- to mid-sized truckload carriers: - Use a one-stop shop to run your business - Automate day-to-day manual tasks - Find the most profitable loads Our goal is to make every truckload carrier more efficient, more productive and more profitable through the use of technology. Axele’s parent company, Optym, has over twenty years of experience in applying automation and optimization technology to the world’s largest airlines, railroad and less than truckload companies. Now, we’ve harnessed this power for the truckload industry in Axele.

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3.7

Average

TrustScore 3.5 out of 5

5 reviews

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Rated 3 out of 5 stars

Axele does round tables to hear driver…

Axele does round tables to hear driver suggestions. I have given several suggestions and have yet to see any of them implemented. I love the program overall. Bu there is so much more they can do! They do bring updates almost monthly to the table. I would just like to see some of my suggestions come to fruition such as BOL’s being able to be created, my factoring company being integrated, accounting reports being able to be ran on an individual instead of just a company in whole.

August 12, 2021
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Reply from Axele

Hi, Timothy--Thank you for your review. We're glad you have found our monthly user roundtables to be useful. I'm sure you can understand that while we work hard to implement as many user suggestions and requests as we can, we are not able to immediately implement them all. I'm glad to say that your request regarding BOL has been implemented, and our sales team will be reaching out to you about that. We appreciate your business and patience.

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Rated 5 out of 5 stars

Very pleased with the intuitiveness of…

Very pleased with the intuitiveness of the software. The support team is incredibly responsive and the programmers work tirelessly, even with 3PL services, to address any bugs or idiosyncrasies should you run across them. I'm especially thankful for the patience of Dave, my main support contact. He goes above and beyond technical support and crosses the line to provide on the spot training and customer support every time I call. Being new to TMS and being foreign to technology, I call A LOT! But always find a satisfactory answer and usually a quick fix. Impressive software, impressive customer centric stafff, impressive technical support and great training resources. I'm extremely pleased with the purchase of this service.

August 6, 2021
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Reply from Axele

Hi, Tony--thank you so much for your review! We're very pleased that our excellent customer support team is serving you so well, and we look forward to doing so for a long time to come!

Rated 4 out of 5 stars

Axele has been great for my fleet!

Axele has been great for my fleet! It allows me to dispatch my drivers efficiently and maintain accounting of my business on a daily basis. Also, I love that I can send our customer's a tracking link to view where the shipment is at all times. The only reason I did not give Axele a 5 star rating is because sometimes the app does not work properly for my drivers. I know that Axele makes a lot of updates and improvements that cause my drivers to install updates, which usually helps. But, other than the some bugs every now and then Axele is a great TMS and I would highly recommend it!

August 5, 2021
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Reply from Axele

Hi, Briana--thank you for your review and sharing this important feedback. We will continue working on Axele so that it works great for both you and your drivers!

Rated 3 out of 5 stars

Being able to have expenses combined…

Being able to have expenses combined when looking at Accounting is a major issue that the system does not provide. Also the system only uses USA 70/80 logs. We do a lot on running in Texas and the system does not recognize Texas HOS.

August 5, 2021
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Reply from Axele

Hi, Thomas--thank you for sharing this feedback with us. We are adding new features monthly to the system, and your request has been submitted to the development team. We will work hard to meet your expectations going forward.

Rated 5 out of 5 stars

Keep. It. Up!

Keep. It. Up.

August 5, 2021
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Reply from Axele

Thanks, Daisy! We appreciate your review, and we will work hard to keep it up!

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