The team at Axminster are truly customer centric. I had an issue with one of the two packages not arriving due to the courier company and Tony at Axminster was following up daily. Nevertheless I ended... See more
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See what reviewers are saying
Quality products at reasonable prices, with no problems from ordering to delivery. Happy customer here every time I've made any purchases.
The jig works well, as expected. The box containing the screws was broken in transit and part of the jig had surface damage caused by parts rubbing together. Not the end of the world but disappoint... See more
Company replied
Axminster not only provide excellent value tools and machinery, but their after sales service is first class. When a renowned delivery company delivered my new lathe smashed in transit, they immediat... See more
Company details
About Axminster Tools
Written by the company
Built on a foundation of strong customer service values, Axminster Tools are a family business located in the South West of England and distributing across the globe. Axminster Tools has established itself as a market leader in the mail order woodworking tools and machinery industry offering an award-winning friendly and personal service to many thousands of customers ranging from trade professionals and businesses to amateur DIY and hobby enthusiasts.
Contact info
Unit 10 Weycroft Avenue, EX13 5PH, Axminster, United Kingdom
- 03332 406406
- cs@axminstertools.com
- axminstertools.com
4.7
Excellent
102K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything arrived safe and sound
Everything arrived safe and sound, and were delivered quite quickly.
April 20, 2026
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Good tools BUT delivery is a concern
Good tools at fair prices BUT they have sneakily move to Evri for delivery - slow and unreliable
April 20, 2026
Great service and advice ,brilliant…
Great service and advice ,brilliant delivery time.
April 20, 2026
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Prompt fast delivery
Prompt fast delivery
Item competitively priced
Confident in after sales service
April 20, 2026
Nothing to complain about
Nothing to complain about, everything was as described and arrived perfectly packaged
April 20, 2026
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Machine dropped off the tail lift by…
Machine dropped off the tail lift by the delivery company and still waiting for a replacement
April 20, 2026
Reply from Axminster Tools
Good Afternoon
Thank you for your review.
Further to your conversations with my colleague Cait your enquiry is being investigated and you will be contacted in due course.
Kind Regards
Natalie
Axminster Tools
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The jig works well, some damage in transit.
The jig works well, as expected.
The box containing the screws was broken in transit and part of the jig had surface damage caused by parts rubbing together. Not the end of the world but disappointing. Delivery was as promised.
Axminster reached out and sorted the problem out to my satisfaction.
I can't fault them on customer service, 5 star
April 17, 2026
Reply from Axminster Tools
Good Afternoon
Thank you for your review.
I am sorry to hear there was some surface damage, if you would like to email us some pictures to cs@axminstertools.com we can look into this further for you.
Kind Regards
Natalie
Axminster Tools
A good experience
I have dealt with this company ove a significant period of time. The most important thing to me is that they are on the end of a telephone to sort out any technical issues with your purchase and the good service has been more than I expected.
April 17, 2026
Always very good service and the…
Always very good service and the products are top class. Delivery is always quick and I would recommend them to anyone. Always the first place to look for tools. Brilliant Company
April 17, 2026
Good clear website
Good clear website, ordered & arrived quickly. Goods as exactly as described & shown.
April 17, 2026
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Super fast delivery.
April 17, 2026
Very good product
Very good product, fast free delivery. Easy to assemble and at a good price.
April 16, 2026
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