AXS UK Reviews 

Great response. Straight to point and sorted out my query.

I think that both the mobile and desktop versions of AXS could be seriously improved as it's buggy and difficult to access information or to speak to a real person when you find difficulty. This being said, when I did finally get through to an agent, Grace, she was extremely helpful and competent. Thank you, Grace, for solving my problems, you are a real asset to AXS!

George provided excellent support and handled my issue very efficiently. Everything was resolved quickly. Really appreciate the help

Couldn’t help me

Fantastic customer service from Esther M on live chat, went above and beyond to help me and it’s was super easy!

Outstanding and empathetic access support

My agent was very nice and she took the time to verify my order number as i was worried i might have been scammed, so i really appreciate that!

Very quick refund sorted today, but it wasn’t obvious on the app how to trigger a refund and it appeared I had to resell the tickets. Despite dropping the price I wanted on the app, the website didn’t alter its price. I contacted the chat today via the app. Initially this took me to a chat in the USA, who couldn’t assist. Overall the process of securing a refund is not user friendly and is too lengthy and complicated.

Grace sorted out a complex problem for me without fuss and really efficiently. It only took 7 mins to connect with her. Thanks AXS!

What a joke .....

Trying to buy tickets for a few days now to See Ricky Gervais in Birmingham, but just sent in continuous circles by AXS links.

Krissy was really helpful when I contacted AXS about needing my name changing since I’ve purchased some tickets. The responses were really quick and she was very friendly and helpful! Excellent customer service ☺️ thank you!

Fast and explained everything in detail. Thanks! :)

Once I was connected to an advisor, her name is Esther, I advised that my E-tickets had not been sent to my email. The concert is this coming Sunday 28/6/26 and it's now Friday 26th June. Esther sent the tickets over to me immediately. I was so happy as I had contacted them yesterday and was told I would receive them imminentely, but they had not arrived.
So a BIG thank you to Esther.

Prab was very helpful, and very fast at resolving the issue. Thank you :)

The 28th of June still no attempt at support from AXS here - Bought ticket for
Garth Brooks in London couldn’t go the ticket s are through AXS only got the tickets a few weeks before the event - surprise a load more tickets go on sale when the previous tickets are released mine which are on sale on AXS much cheaper than what I paid are still unsold all the late sale Ticketmaster tickets sold immediately horrible experience between BST and AXS no trading standards here at all.

As usual all the fake positive posters have 1 or 2 reviews.

Questions
1 why did my tickets not sell on AXS despite being about 30% cheaper than my original purchase price?
2 why did the Ticketmaster late release tickets all sell despite being for sale after my listing in AXS and being more expensive
3 why could I not resell tickets in Ticketmaster when I bought them through them.
4 why are AXS able to sell through Ticketmaster late released tickets
5 what should I do now stuck between AXS who provide zero support and now had to go to Viagogo who say the tickets sold but unclaimed yet. Down about 40% so far on this shambles that’s if I even see a penny for all this - looking forward to your explanation AXS

Excellent customer service!

I had an issue with my booking and contacted AXS for assistance. Joe was incredibly helpful, professional, and understanding throughout the entire process.

He responded quickly, explained everything clearly, and resolved my request much faster than I expected. His willingness to help and his positive attitude turned what could have been a stressful experience into a very positive one.

Thank you, Joe, for your outstanding customer service. It’s rare to receive such genuine support, and I truly appreciate it.

A bit of a glitch with the website resulted in me paying three times over for tickets. However quickly sorted out and appropriate refunds made. Good service.

Prab went the extra effort to get things sorted for me. We were doing something exceptional to normal operating system, booking an addition ticket in the access section and Prab went above and beyond to get this sorted, navigating GDPR and finding solutions.