AYB AUTOMOTIVES LIMITED Reviews 44

Once again I had need to visit Abusi to get some work done on my ancient but much loved Jeep. This time it was to remove the idiotically tough seatbelt bolts so I could put new ones in.
Once again the lads went to town and did an excellent job that even a T Rex could not have done. They were seriously well bolted in and siezed after 35 years of use. But out they came and in went the new belts and bolts and all is good in Jeep world once again. Thanks guys for letting me roll in, fixing another classic car problem, and for the great conversation.....again.

Unfortunately, they turned out to be a dishonest dealer. Purchase went fine, But when we got home, we found the climate control wasn’t working and the locking wheel nut key was missing.

They told us to get it fixed and invoice them for the work. When it came to paying us, They only sent a partial payment. They didn’t contact us or tell us why, I think they hoped we wouldn’t notice.

When we queried this, we were told that we hadn’t got a good price. We showed them that the reason they expected the price to be slightly lower was because they mistook it the type of gas the car needed for another. We had shopped around and found the best price as well as sourcing her secondhand key to keep the cost down.

At this point, the cowboy dealer tricks started. First, they said that we shouldn’t expect the locking wheel nut key to be there just because they are locking wheel nuts. Also, that just because the car was advertised as having climate control, it doesn’t mean we should expect it to work.

Their final go at trying to get away with not paying was to say that they authorised the work as a goodwill gesture, and therefore were not required to an adhere to it.

Thankfully, we purchased the car with my credit card. It was confirmed that all their excuses to get out of paying were nonsense and broke the consumer rights act. The funds were recovered my the credit card company.

If you are going to take a gamble and purchase from here, make sure you pay by credit card and make all agreements in writing. If we hadn’t of done this, they would’ve been able to swindle us. They went to these lengths for a relatively low amount of money, so goodness knows what would’ve happened if there was a bigger problem.

Edit: reply should tell you everything. More lies.

They didn’t even go out to the car during the handover let alone put the key in. They also did not accept the refund from the credit card company, they closed it because there was sufficient evidence. AYB didn’t even reply. The faults were not reported 3 weeks plus as evidenced in documentation. Also, most my reviews are one star? I had to scroll back 9 to find another deserved one star, most of the reviews I have given are 5 star, because most companies are honest and decent. I’ve noticed you comment this on anyone that leaves you a bad review to try and discredit it.

I bought a 2nd hand car from AYB Automatives and the experience was fantastic - not something I thought I'd say given the stories we often hear about used car dealers. Aboozy, who I dealt with, was friendly, helpful and went out of his way to make the experience pleasant without a hint of sales pressure. One highlight was him replacing the brakes discs and pads even though they were only advisory on the MOT he did prior to collection. When I messaged with questions prior to purchase, he responded promptly and professionally. I feel if I have any problems down the line I can get back in touch and he will be just as helpful. 12 month MOT, recent service, 3 month warranty and 12 month breakdown cover with the AA. I was very impressed and would recommend to anyone after a car.

My daughter bought her first car,from here,she loves it.driven for 8mths with no problems.very helpful with purchase.& not pushy salesman.would recommend to anyone looking for second hand car

I am so pleased with my car that I bought from AYB Automotives. The whole process was made very simple with friendly and helpful service. I would truly recommend this place to anyone looking to buy or sell their car, they answer any questions you have from insurance to payments and finance. The Ford I bought was immaculate and at such a reasonable price in superb condition. Definitely give AYB Automotives a go you won’t regret it!

My experience with AYB was great. Aboozy was super helpful from the very start and very responsive to any questions I had about the car. I was able to view the car the following day after my enquiry and everything from start to finish was professional. The car was immaculate when I received it and everything has been working perfectly since. Couldn’t recommend this place more!

Fantastic service and a really helpful person to deal with. AYB have been a pleasure to deal with and over and above with exceeding expectations. Very happy with my purchase, and will definitely recommend and return in a couple of years if they still around, hope they are!!!

Simply the best out of 3 dealerships I had visited bought right from friendly guy who took the time to explain and let us to have a look on our own time thank you very much for the good service
Keep it up 👍

Had a great experience here buying my car. Really fair prices and the services was amazing. So helpful with everything.

Please read before purchasing from AYB, it could save you money and hassle.
I have photos, emails, and screenshots to back up all the below and I am easy to find on social media so please contact me if you are unsure.
I purchased the car and that all went well, I asked for a new MOT which they did. The car was driven down to Luton to have an this when there were several MOT stations close by this was the first alarm. I have my own conclusions to why this was done, I am sure you will too.
Within a week the faults started to appear, a/c and stop start failures, engine warning light, a knocking from the front end and exhaust smell in the car.
I contacted AYB to return the car as it was clear it was not right, they said I had to get a report from a garage showing the faults at my own expense. I got a reputable local MOT station to look at the car at my own expense, the found several issues which they put into a report for me.
AYB took the car back but said it would take 14 days for the refund, after investigation with trading standards this is correct procedure.
So, I had no car and no money for 10 days.
On the day of the refund 10 days later I got an email stating they could not find any faults (even though I have a picture on the day of the return outside the showroom showing the warning lights on) and a report stating the problems.
AYB took £295 from me for “return admin Costs” even though I followed what they wanted me to do, with the report and return.
You can imagine the stress, hassle and cost this whole experience and caused me.
Also please double check the warranty, the one they gave me was a 3rd party silver cover which basically only covered the engine and gearbox.

After looking for exchange my vehicle,Ayb autos were competitively priced. I did a deal and after a short while car developed a fault. AYBautos took the car back in and fixed the problem at no expense to me.car was better than ever, I'm pleased with outcome and friendly polite service. A great guy to deal with, and will recommend him to my friends.

I would recommend this dealership to anyone looking to buy a used car. Although I did not purchase a car from them, Aboozy was exceptionally helpful, beyond what a potential customer would normally expect.

Very helpful and also super happy with my car! Definitely recommend this company 👌

I wasn’t going to leave a review but I was emailed and asked to. Aboozy is a genuine great person, I just so happened to get a not so great car. Upon getting home and going into a garage for a once over, the car (bmw 1 series) had numerous issues, some being from the engine and some safety related which I was even more surprised by the fact it had a full service the week prior and a relatively new MOT. These issues ranged from a cylinder 4 misfire to faulty airbag and seatbelt sensors. I still hadn’t and at this point have not heard anything about the warranty so whilst I was sad to see the back of the car, I knew it not meant to be. We contacted Aboozy who I have to admit was brilliant and more than willing to cooperate. We explained I would be rejecting the car and Aboozy kindly drove my old car 90 miles to my address and took the bmw back. Fair play to him. Based on the car itself, I’d give 1 star but based on Aboozys service, I’d give 5 so I’ve met in the middle and given 3.

Purchased a Mini from AYB in Lutterworth last week, car was beautifully presented and great sales experience, was better than Bmw main dealers! I found the car had a worn clutch and I told the garage and they were brilliant, I got it fixed the next day and they covered the cost, no argument at all, outstanding car retailer and after sales support, I could not ask for more.

Had a smooth experience when I bought my car. The service was excellent and I would definitely recommend to anyone looking for a car!

Highly recommend this car dealership. Very professional, Excellent customer service! Aboozy is very helpful and friendly and not pushy at all. Bought a Mini Cooper and the car was given in immaculate condition inside & out. Would highly recommend buying from here if you are looking for a new car.
Great dealership.

Very friendly and helpful - would recommend.

Fast and excellent service and professional member of team. Would definitely recommend.

Car was bought based on description and photos over lockdown and delivered (on a lorry). Reasonable communication pre purchase but unfortunately description was not accurate as car had circa 800 miles higher mileage than the advert, there were two noticeable dents to the passenger door that had not been flagged up and despite being told it did not need a service soon on checking the on board computer a service was required within 400 miles. Came close to rejecting the car especially as AYB wanted to keep part of the delivery charge despite the issues, only resolved by a small reduction in the selling price.
Had hoped that buying through a Mini specialist would deliver a better and more accurate service. Car is fine overall but don't rely on information given and do your own due diligence.