My first booking for service was cancelled after a few days by the dealer, it's a shame that there was not a good sync mechanism between My Ayvens and the offical car dealer. Nevertheless My Ayvens... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Good information and communication. And a nice extra just because being a customer a visit at the cinema with a drink and popcorn. Very nice!
Company replied
The event Ayvens hosted at Pathé was wel organized. The option to be able to expand (self paid) on the provided snack would have been a plus, but never the less a fun event and wel hosted.
We had a complimentary movie visit organized by Ayvens the Netherlands. Back To The Future with the iconic Delorean Time machine. We had a great evening in Zwolle March 5th. Loved the extras such as s... See more
Company replied
Company details
About Ayvens Nederland
Written by the company
Wij zijn Ayvens. Jouw partner in mobiliteit.
Naast Nederland is Ayvens actief in ruim 40 landen wereldwijd. Samen met 14.500 collega’s staan we onze klanten, leasers en partners bij van vertrek tot eindbestemming. We bieden full-service leasing, abonnementsdiensten, fleetmanagementdiensten en multimobiliteitsoplossingen aan corporates, MKB, zzp’ers en particulieren.
Gelijktijdig herdefiniëren we de mobiliteit van morgen met oplossingen waar vandaag om vraagt. Wij zijn er voor iedere leaser, zakelijk of privé, met voertuigen die variëren van (elektrische) auto tot e-bike. Zo maken we mobiliteit duurzamer, makkelijker en beter met elke kilometer. Ons doel? Jou flow geven met de mobiliteit van morgen.
Ontdek Ayvens
Contact info
Joan Muyskenweg 30, 1114 AN, Amsterdam-Duivendrecht, Netherlands
- ayvens.com
3.7
Average
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The after service is bizarrely bad
The after service is bizarrely bad. They pull their hands on everything and report everything to the dealer who then points to the leasing company.
July 22, 2024
Unprompted review
It seems like there is no set process…
It seems like there is no set process for after lease service and support. I had requested for an installation of an accessory and it took multiple emails providing conflicting information every time and long waiting times. I had requested an installation of a rear parking camera in my car and every time it's a ping pong between Ayvens and dealer. I am disappointed with the support
June 26, 2024
Unprompted review
Customer service terrible
Dear all,
I am trying to reach out to you via email + phone call for weeks to get an answer on what are the steps to stop earlier my lease contract.
I had 0 answer to any of my emails + when i called and finally got someone, the quality was terrible, and the call got disconnected from your side, without nobody trying to reach me back.
I would like to have my question answered.
Kind regards,
A.Ranc
June 24, 2024
Unprompted review
Bureaucracy above people
Before it was Ayvens is was leaseplan. We had a 5 year lease.
I will never lease with these people again.
I got a flat tire at one point.
In panick I called ANWB directly. That wasn't allowed. This all happend on a monday
I first had to cancel the help I was going to get and had to explain the whole situation again. From start to finish I was stuck in the car for 5 hours. Then it took a whole week to get the tire fixed. Cause I couldn't bring the tire to the garage I got the car from no no. It had to go to tirecenter. Which I didn't get told till tuesday afternoon cause the ANWB people told me to take it to the garage.
Getting anything done for the car you have to call/contact them first. You can't just go to the garage you picked it up from.
Also, you can't turn it in a few days earlier. You can only turn it in on the last day of the lease. Not before.
For the amount that we paid per month we would have had a really nice car. Now we are glad to be rid of them.
July 4, 2023
Unprompted review
Top service
June 2, 2024
Shadow Commerce: A Journey into Mafia-like Business Tactics
It's concerning that, nearly a year following the acquisition, Ayvens has yet to staff adequately, resulting in prolonged delays exceeding six months for intra-community VAT reimbursements – a charge that ideally shouldn't be applied!
The approach Ayvens has adopted towards B2B customers is disappointing and sharply contradicts the company's fresh slogan, "Better with every move."
Immediate action is imperative to address these issues, as the current situation places Ayvens on the same level as the infamous lottery-winning Nigerian Prince ...
If you are an EU business experiencing disregard or neglect regarding VAT returns and other critical matters, please contact me through my profile. We have already initiated the first steps towards legal action and are collaborating with German legal experts to address the unsatisfactory conduct we've encountered. The involvement of more participants will strengthen our position and amplify the impact of our actions.
A further update on the VAT return for the following vehicles has not yet been received. The total amount of VAT is €51,316.
GM-F-1702E
MG-EP-57E
BI-EG-121E
DO-W-4018
ER-EA-56E
M-KK-7500
KA-MK-730
WND-CL-94E
HB-LF-480
EM-ES-107E
HH-AK-178E
FS-EV-555E
May 3, 2024
Unprompted review
Great support
Great support, and so quick was in and out withing 30mins and the coffee was not too bad
April 16, 2024
LeasePlan simple and easy
LeasePlan has an extensive network of service providers and with the use of technology (web and app) they make the experience convenient and easy no matter what your requirements are.
February 26, 2024
A customer
Very serious and reliable and always willing to help you with the answers to the questions you may have.
January 29, 2024
Proffesional lease car company with…
Proffesional lease car company with excellent client support. All you need is via your online account on their platform. I recomend LeasePlan as an option if you need a car.
December 23, 2023
Unfair charge on small scratches
I returned the car before the end of the contract. When they did the inspection there were some scratches from parking lots and they charged me 300 euros for 2 of those scratches. Looking at the brochure that I received when I did the lease those scratches should be acceptable, actually, they look more like dirt or very subtle scratches. I feel that the treatmeant that I received is unfair.
December 12, 2023
Unprompted review
Very reliable
Very reliable, process is smooth and automated with app and online channel, flexible on needs
December 4, 2023
Be aware of Leaseplan charging you for…
Be aware of Leaseplan charging you for damages on return of the car. During the inspection, the person collecting the car saw some minor scratches/small dent and advised this is "normal wear and tear" but I subsequently got an invoice from LeasePlan and they refused to annul it and advised that the person collecting the car, eventhough it is arranged by them, has no authority to comment. So take photos for your own records. I will never use LeasePlan again.
September 29, 2023
leaseplan, the one stop solution
Maintaining your leasecar via leaseplan is a pleasure. The app is complete, the service fast and professional. That's how it should be.
November 2, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.