Aza Fashions Reviews 

4,901
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,806 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's exceptional helpfulness, responsiveness, and proactive communication, which ensures a smooth ordering process and peace of mind. Many appreciate the personalized support, with agents going above and beyond to meet specific requirements and deadlines, even for custom orders. The customer service is consistently praised for its quick response times and effective assistance with inquiries, making the shopping experience convenient and stress-free. However, some people mentioned issues with product discrepancies, where items received did not match online descriptions or had incorrect sizing. A few customers also experienced significant delays in receiving their orders, particularly for international shipments, and found the follow-up process frustrating due to a lack of accountability and consistent communication.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Product

People report ambiguous experiences with product, with many customers expressing satisfaction, noting that... See more

Order

Clients share positive opinions on order, with many expressing satisfaction with the purchasing process and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional quality and care from... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted to get a lehenga delivered in sydney 10 days before the estimated delivery date. Ayesha was very helpful during the entire process. She patiently got in touch with the vendor and kept me in l... See more

Company replied

Rated 4 out of 5 stars

Shraddha was so helpful as she could totally understand my requirements and supported me so because of her I placed my complete order successfully and hoping to get delivery in time as she promised 🙏... See more

Company replied

Rated 4 out of 5 stars

They kept me informed when there was a delay in my orders. Everything came properly packed.

Company replied

Rated 4 out of 5 stars

Everything was smooth and easy thanks to Ayesha. She was quite helpful. I only wish there was the option to chat in a call. This would increase my comfort since I wanted to get some customisation done... See more

Company replied


Company details

  1. Clothing Store
  2. Bridal Shop
  3. Dress Store
  4. Haute Couture Fashion House
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Aza curates the finest in Indian fashion and represents the pinnacle of modern luxury and service. Founded in 2005 by Dr. Alka Nishar, Aza has become a leading fashion authority in India. We envision bringing Indian craftsmanship to the forefront of global retail, and are committed to delivering an extraordinary shopping experience. Every season, our experienced merchandisers handpick the most fashion forward, trendsetting pieces from each designer’s latest collection, selecting outfits crafted in the most luxurious fabrics with flattering silhouettes and immaculate tailoring. Aza clients enjoy personalized attention from trained fashion consultants who help select and style each outfit. Aza houses an extensive range of bridal, couture and prêt collections for men and women, as well as accessories, footwear, and jewellery. Our boutiques carry the latest creations by India’s most prominent and acclaimed designers, including Manish Malhotra, Sabyasachi, Anamika Khanna, Anju Modi, Neeta Lulla, Varun Bahl, Rohit Bal, Gaurav Gupta, Rajesh Pratap Singh, Rahul Mishra & more.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,901)

1,768 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gratitude for Ayesha’s competent and professional expertise

Ayesha was extremely professional and efficient, which I greatly appreciated. Helped with the query first, was patient and quick to follow up and follow through with help to do the order placement as well as answer post purchase queries.
Thank you and keep it up!

Lakshmi

May 19, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Lakshmi,

Thank you so much for your wonderful feedback, Lakshmi! We’re delighted to hear that Ayesha was able to assist you professionally and efficiently throughout your shopping experience.

Your kind words truly mean a lot to us, and we’ll be sure to share your appreciation with her. We look forward to serving you again soon! ✨

Regards,
Aza Fashions

Advertisement
Rated 5 out of 5 stars

Ayesha was so incredibly helpful

Ayesha was so incredibly helpful. I really loved this outfit and she assisted in expediting the order so I could get it in time for my event. Very excited to get this outfit

May 18, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Harika,

Thank you for your lovely feedback! We’re so glad to hear that Ayesha was able to assist you and help expedite your order in time for your event.

We hope you absolutely love your outfit, and we can’t wait to style you again soon! ✨

Regards,
Aza Fashions

Rated 5 out of 5 stars

Was given excellent service by Kunal at…

Was given excellent service by Kunal at customer service

May 13, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Rafik,

Thank you so much for your wonderful 5-star review! Looking forward to serving you again!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Excellent service with help with custom…

Excellent service with help with custom sizing

May 17, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Meena,

Thank you for the 5-star review! We truly appreciate your feedback and look forward to assisting you again in the future!

Regards,
Aza Fashions

Rated 5 out of 5 stars

It was a good experience

It was a good experience,
Excellent response and acknowledgement by Mr Atish
He is very cooperative and respectful
Thank you to Aza team especially Mr Atish

May 18, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Ekta,

Thank you for sharing your experience with us. We are glad to know that you are happy with our services. We look forward to serving you again.

Regards.
Aza Fashions

Advertisement
Rated 5 out of 5 stars

Good customer experience

Good and quick resolution.

May 15, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Poulomi,

Thank you for sharing your experience with us. We are glad to know that you are happy with our services. We look forward to serving you again in the future.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Vwry nice experience

Vwry nice experience

May 15, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Simran,

Thank you for the 5-star review! We truly appreciate your feedback and look forward to assisting you again in the future!

Regards,
Aza Fashions

Rated 5 out of 5 stars

I had such a great experience shopping…

I had such a great experience shopping with this online clothing store! Their customer service was amazing — they answered all my questions quickly and helped me figure out the perfect size by checking directly with the designer. They really went the extra mile to make sure everything fit correctly. On top of that, they made sure that it will arrive on time which I really hope it will . Excellent communication, helpful support. I’ll definitely be ordering from them again!

May 15, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Pallavi,

Thank you so much for your kind words and for taking the time to share your experience!g We’re so happy to hear that our team was able to help you find the perfect fit and provide the support you needed throughout your order. We look forward to serving you again soon!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Good online support

May 15, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Suchi,

Thank you for sharing your experience with us. We are glad to know that you are happy with our services. We look forward to serving you again.

Regards.
Aza Fashions

Advertisement
Rated 5 out of 5 stars

Kunal was extremely helpful in creating a seamless experience with Aza fashions

Kunal was extremely helpful in creating a payment link for my order as am out of country and my family in India could make the payment after 6 hrs. I did not have to think much about it and was a very seamless process. And it all happened thanks to Kunal. He needs to be recognized for his timely customer service, diligence and expertise.

May 14, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello PK,

Thank you for your generous 5-star review! We’re delighted to know you had a great experience with Kunal. We truly value your support and look forward to assisting you again

Regards,
Aza Fashions

Rated 5 out of 5 stars

It was really nice meeting you and…

It was really nice meeting you and helping me kunal thank you a lot for helping.

May 14, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Suraat,

Thank you for sharing your experience with us. We are glad to know that you are happy with our services. We look forward to serving you again in the future.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Was quick and easy

It was quick and easy

May 14, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello,

Thank you so much for your 5-star review! Your kind words truly mean a lot to us. We look forward to serving you again soon!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Beautiful outfit and great delivery…

Beautiful outfit and great delivery service.

May 13, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello,

Thank you for the wonderful 5-star review! We're so happy you loved the outfit and that the delivery met your expectations. Can’t wait to have you shop with us again!

Regards,
Aza Fashions

Advertisement
Rated 5 out of 5 stars

I had a very good experience placing an…

I had a very good experience placing an order at Aza. The sales associate Ayesha was very helpful and provided all details very promptly

May 13, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Harnish,

Thank you for sharing your experience with us! We’re happy to know that you received prompt assistance and all the information you needed. Your satisfaction means a lot to us, and we look forward to serving you again.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Easy and enjoyable shopping experience

Easy and enjoyable shopping experience! The WhatsApp help agent/agents We're wonderful! Clear, available, and friendly. I appreciate it so much. I will definitely be shopping here again!

May 13, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Lauren,

Thank you so much for your wonderful feedback! We’re delighted to hear that you had an easy and enjoyable shopping experience with us.

Your kind words for our WhatsApp support team truly mean a lot, and we’re glad they could assist you in the best possible way.

We look forward to serving you again soon! ✨

Regards,
Aza Fashions

Rated 5 out of 5 stars

Customer service superb

Requested to customise for my mom and happy that customer service was very prompt and efficient.

May 13, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Elizabeth,

Thank you so much for your wonderful review! Your kind words about our customer service truly mean a lot to us. We look forward to serving you again soon!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Easy to order from & Atish was very…

Easy to order from & Atish was very helpful!

May 11, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Priya,

Thank you so much for your 5-star review! Your kind words truly mean a lot to us. We look forward to serving you again soon!

Regards,
Aza Fashions

Advertisement
Rated 5 out of 5 stars

Really amazing service.

Really amazing service.

May 12, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Rachna,

Thank you for sharing your experience with us. We are glad to know that you are happy with our services. We look forward to serving you again in the future.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Sachin helped me update all the…

Sachin helped me update all the information

May 10, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Neelu,

Thank you so much for your kind words and 5-star review! We look forward to serving you again soon!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Don Ryan

Don Ryan, Sales Assistant, Aza was good with his efforts in fulfilling client’s request.

May 12, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Linda,

Thank you for the 5-star review! We truly appreciate your feedback and look forward to assisting you again in the future!

Regards,
Aza Fashions

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look