Aza Fashions Reviews 4,878

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,797 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional support from the staff, who are described as helpful, patient, and professional, making the ordering process smooth and stress-free. The customer service is consistently praised for being responsive and efficient, with many appreciating the quick replies and clear communication, even across time differences. People are generally satisfied with the ease of placing orders and the timely updates provided, often leading to a positive overall shopping journey. However, some customers also noted issues with product quality not matching online descriptions, and delays in receiving their complete orders, particularly for special occasions. A few other people also felt that the after-sales service was poor, with difficulties in getting responses or resolutions for problems like incorrect sizing or refunds.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Product

People report ambiguous experiences with product quality and appearance, with some customers expressing... See more

Order

Customers had positive experiences with order placement, often highlighting the ease and helpfulness of... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the prompt and quick replies... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted to get a lehenga delivered in sydney 10 days before the estimated delivery date. Ayesha was very helpful during the entire process. She patiently got in touch with the vendor and kept me in l... See more

Company replied

Rated 4 out of 5 stars

Shraddha was so helpful as she could totally understand my requirements and supported me so because of her I placed my complete order successfully and hoping to get delivery in time as she promised 🙏... See more

Company replied

Rated 5 out of 5 stars

Nidhi was very helpful in getting an order placed so that it gets delivered as per my expected delivery date. She patiently worked with me and got confirmation from the designer to make sure my target... See more

Company replied

Rated 5 out of 5 stars

I highly Recommend To Buy From Aza Fashion’s .Recently I ordered velvet suit set It’s really awesome Very nice fitting and material.Packing is really good Handled with care delivered . You should nev... See more

Company replied


Company details

  1. Clothing Store
  2. Bridal Shop
  3. Dress Store
  4. Haute Couture Fashion House
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Aza curates the finest in Indian fashion and represents the pinnacle of modern luxury and service. Founded in 2005 by Dr. Alka Nishar, Aza has become a leading fashion authority in India. We envision bringing Indian craftsmanship to the forefront of global retail, and are committed to delivering an extraordinary shopping experience. Every season, our experienced merchandisers handpick the most fashion forward, trendsetting pieces from each designer’s latest collection, selecting outfits crafted in the most luxurious fabrics with flattering silhouettes and immaculate tailoring. Aza clients enjoy personalized attention from trained fashion consultants who help select and style each outfit. Aza houses an extensive range of bridal, couture and prêt collections for men and women, as well as accessories, footwear, and jewellery. Our boutiques carry the latest creations by India’s most prominent and acclaimed designers, including Manish Malhotra, Sabyasachi, Anamika Khanna, Anju Modi, Neeta Lulla, Varun Bahl, Rohit Bal, Gaurav Gupta, Rajesh Pratap Singh, Rahul Mishra & more.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lovely outfit

The outfit was good quality n perfect fit

June 21, 2026
Unprompted review
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Reply from Aza Fashions

Hello Shilpa,

Thank you for sharing your feedback. We truly appreciate your trust in Aza Fashions and look forward to assisting you again in the future.

Regards,
Aza Fashions

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Rated 5 out of 5 stars

Ayesha was very helpful and prompt with…

Ayesha was very helpful and prompt with her responses. Great experience. Thanks!

June 20, 2026
Unprompted review
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Reply from Aza Fashions

Hello,

Thank you for your kind feedback. We're pleased to know that you had a positive experience with our services. We truly appreciate your support and look forward to welcoming you again soon.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Aisha was very helpful in making sure I…

Aisha was very helpful in making sure I put in the right order and didn’t get overcharged.

June 20, 2026
Unprompted review
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Reply from Aza Fashions

Hello Ananta,

Your feedback made our day! We're delighted to hear that Aisha was able to assist you in placing the right order and ensuring a smooth shopping experience. We truly appreciate your kind words and look forward to serving you again soon!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Service was professional and immediate

Service was professional and immediate. I am hoping the dress will be the same!

June 20, 2026
Unprompted review
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Reply from Aza Fashions

Hello,

Thank you for your kind feedback. We're pleased to know that you had a positive experience with our services. We truly appreciate your support and look forward to welcoming you again soon.

Regards,
Aza Fashions

Rated 5 out of 5 stars

I had difficult in placing an order as…

I had difficult in placing an order as I wanted it early so Atish assisted me he was very good and coordinated with the designer and closed it.

June 20, 2026
Unprompted review
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Reply from Aza Fashions

Hello Navya,

Thank you for your kind feedback! We're delighted to hear that Atish was able to assist you with your urgent order requirements. It's wonderful to know that his coordination with the designer and dedicated support helped ensure a smooth and timely experience. We truly appreciate your support and look forward to serving you again soon!

Regards,
Aza Fashions

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Rated 3 out of 5 stars

I ordered 3 Outfits,2 from Monk & Mei…

I ordered 3 Outfits,2 from Monk & Mei and 1 from Pomcha and 1 pair of shoes.
There was a bit of back and forth with delivery times.So do not trust the website dates.
I have only received 1 outfit to date and the others are in limbo.
The Monk & Mei outfit I have received to date is unlike the picture on line as in a Teal/Dark blue lining and Tassels were used on a sky blue outfit.
Customer service via Whatsapp is prompt and they were happy for a refund but if u've ordered something for an occasion u are stuck.
So please order well in advance and be wary of the product being different from expected.

June 18, 2026
Unprompted review
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Reply from Aza Fashions

Hello,

We are sorry for the concerns you've experienced. We are currently unable to trace your order. Please share your order details with us at support@azafashions.com so we can review and assist you further.

Regards,
Aza Fashoins

Rated 5 out of 5 stars

Good

Good, all my queries solved
Sapna really did a great job

June 20, 2026
Unprompted review
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Reply from Aza Fashions

Hello Radhika,

Thank you for sharing your feedback. We truly appreciate your trust in Aza Fashions and look forward to assisting you again in the future.

Regards,
Aza Fashions

Rated 4 out of 5 stars

Quick and prompt

Quick and prompt, very good assistance

June 19, 2026
Unprompted review
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Reply from Aza Fashions

Hello Ekta,

Thank you for your kind review. We're glad to know that our team was able to assist with your order. We appreciate your feedback and look forward to serving you again.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Twinkle was absolutely wonderful to…

Twinkle was absolutely wonderful to work with! She helped me find the perfect Indian outfit online and made the entire shopping experience so easy and enjoyable. She was incredibly responsive, quick to answer all of my questions, and provided helpful suggestions throughout the process.

June 18, 2026
Unprompted review
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Reply from Aza Fashions

Hello Dhara,

Thank you for sharing your feedback. We truly appreciate your trust in Aza Fashions and look forward to assisting you again in the future.

Regards,
Aza Fashions

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Rated 5 out of 5 stars

Amazing customer service.

June 18, 2026
Unprompted review
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Reply from Aza Fashions

Hello Rhea,

Thank you for sharing your experience with us. We are glad to know that you are happy with our services. We look forward to serving you again in the future.

Regards,
Aza Fashions

Rated 5 out of 5 stars

The customer service agent was…

The customer service agent was extremely helpful, professional and polite.

June 17, 2026
Unprompted review
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Reply from Aza Fashions

Hello Purva,

Thank you for the fantastic review! We're happy to hear that your inquiry was addressed promptly and that the process was seamless. We look forward to serving you again soon.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Nidhi was very helpful in getting an…

Nidhi was very helpful in getting an order placed so that it gets delivered as per my expected delivery date. She patiently worked with me and got confirmation from the designer to make sure my target delivery date can be met. She was very timely in providing me updates throughout the process.

June 17, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Sruthi,

Thank you for your wonderful feedback! We're delighted to hear that Nidhi was able to assist you with your order and ensure that your expected delivery timeline could be met. We truly appreciate your kind words and look forward to serving you again soon!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Very convenient and amazing customer…

Very convenient and amazing customer service. They take into consideration for early delivery.

June 17, 2026
Unprompted review
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Reply from Aza Fashions

Hello,

Your feedback made our day! We're happy that our team was able to support your early delivery request and provide a positive experience. We can't wait to assist you again :)

Regards,
Aza Fashions

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Rated 5 out of 5 stars

Raza has been helpful in resolving my…

Raza has been helpful in resolving my query

June 17, 2026
Unprompted review
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Reply from Aza Fashions

Hello Supriyaa,

Thank you for your kind feedback. We're pleased to know that you had a positive experience with our services. We truly appreciate your support and look forward to welcoming you again soon.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Shraddha was really quick to all my…

Shraddha was really quick to all my queries and honoured my request within minutes of pinging. The assistance in immediate payment and confirmation is also appreciated. Thanks!

June 17, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Sarah,

Thank you for taking the time to share your experience. We're delighted to know that you received quick assistance and timely support throughout the process. We truly appreciate your kind words and look forward to serving you again.

Regards,
Aza Fashions

Rated 5 out of 5 stars

I asked and message was received…

I asked and message was received instantly with a response.Don Rayan was courteous and affable. I am definitely impressed. Hope the clothes fit now and they are well tailored. Thank you much Aysesha for sending the details and payment link.

June 15, 2026
Unprompted review
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Reply from Aza Fashions

Hello,

Thank you for the fantastic review! We're happy to hear that your inquiry was addressed promptly and that the process was seamless. We hope your garments fit exactly as you envisioned and that you enjoy the quality tailoring. We appreciate your business and look forward to welcoming you again.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Keith was amazing

Keith was amazing! With specific styles wanted and a very tight delivery window, the service was impeccable. Fantastic.

June 16, 2026
Unprompted review
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Reply from Aza Fashions

Hello Chad,

Thank you for your wonderful feedback! We're delighted to hear that Keith was able to answer all your questions and make your purchase experience simple and seamless. We look forward to serving you again soon.

Regards,
Aza Fashions

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Rated 5 out of 5 stars

Great experience with Aza Fashions

Ayesha was great! I was ordering custom outfits. She was very nice and responsive- answered all my questions in a timely manner.

June 15, 2026
Unprompted review
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Reply from Aza Fashions

Hello Leena,

Thank you so much for your wonderful 5-star review! We truly appreciate your trust in us and look forward to serving you again in the future!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Helpful and understood the situation…

Helpful and understood the situation well

June 15, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Rashi,

Thank you for your kind review. We're glad to know that our team was able to assist with your order. We appreciate your feedback and look forward to serving you again.

Regards,
Aza Fashions

Rated 4 out of 5 stars

I wanted to get a lehenga delivered in…

I wanted to get a lehenga delivered in sydney 10 days before the estimated delivery date. Ayesha was very helpful during the entire process. She patiently got in touch with the vendor and kept me in loop about the updates which helped me keep my calm.

June 15, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Richa,

Thank you for your review! We're glad we could help with your delivery timeline and keep you informed throughout the process. We appreciate your trust and support.

Regards,
Aza Fashions

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