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2.9

Average

TrustScore 3 out of 5

2 reviews

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2.9

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Rated 1 out of 5 stars

Not serious, not professional

Not serious, not professional, avoid az rent if you don't want to waste time and money.
I was given a car that has at least 20-25 years, 385.000 km (maybe 1.385.000, who knows), a very old kia (4-5 models ago). I booked for pickup the car at the Baku Airport at 0800 but the car was not there (in the reservation is written that the car should be there at 0800), instead they took me to baku center (1 hour traffic, the morning i was already in baku center and at 0700 i took a taxi to go to airport to take the car at 0800, if they should tell me that they were not able to give me it at the airport i could avoid to go to airport and then return back to baku).
At the end I was able to leave only at 0930 (and then i was obliged to spend other 40 minutes to exit from Baku), it's a shame, this is not serious, this is not professional. The car is so old that in the hills it goes so slow that trucks overtake me (i've got some videos, it cannot go faster than 10km per hour uphill). The steering wheel must be turned at 15 degrees to the right to be able to go straight, the brakes are hard to push, this is very very dangerous. How is it possible?
The car with full tank goes for only 350 km (only 1 person, no baggages), this because the engine is very, very old.
Absolutely avoid AZ rent, the worst rental car company, not serious, not professional, not fair, not correct.
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October 21, 2025
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Rated 1 out of 5 stars

Avoid Azrent.az Azerbaijan car rental company

Absolutely awful service and communication. We have arranged to pick up the car from Azerbaijan Baku Heydar Aliyev airport upon arrival. This was stated in the confirmation email to us that the company representative will meet us at the information desk at the airport. After waiting half an hour and try ringing the contacts we had, we got told that we need to pick the car from the city centre location and not from the airport and if we wanted to pick it up from the airport we should’ve requested that. Someone called us back 15 minutes later probably realising they screwed up trying to pretend we got the time wrong and he’s on his way. All while speaking rudely and making us feel completely stupid. Avoid at all costs!

August 9, 2024
Unprompted review

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