Aztec Diamond Equestrian Reviews 

814
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, stylish designs, and comfortable fit, often finding them worth the investment. Many people appreciate the fast and efficient delivery service, noting that items arrive quickly and are beautifully packaged. Reviewers also highlight the outstanding customer service and the helpful, polite team. However, some customers experienced issues with sizing, finding certain items to be larger or smaller than expected, making it difficult to achieve the desired fit. A few other people also felt that some product materials, such as certain jackets, were stiff or noisy, and noted concerns about stitching durability on leggings.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the amazing quality, stylish... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and amazing quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the super quick and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the pricing very reasonable and... See more

Staff

Customers consistently note positive experiences with staff, describing them as a fantastic and helpful team.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought a number of items from Aztec Diamond over the last couple of years, and have loved everything. The clothing is really well designed to be stylish, comfortable and functional, and the qua... See more

Company replied

Rated 5 out of 5 stars

Annie from Customer Service truly went above and beyond when helping me with an order that was declined at customs. I explained that my order was time sensitive and Annie was incredibly efficient, fri... See more

Company replied

Rated 5 out of 5 stars

I have always been a fan of Aztec Diamond - right from when they started up. My latest purchase was the long puffer coat which is AWESOME (never taking it off) and unlike lots of long coats you can wo... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying Aztec Diamond since the brand launched and I cannot fault the design or quality of the items. I think I’m addicted to it. The delivery service is quick and should you need to return a... See more

Company replied


Company details

  1. Activewear Store
  2. Clothing Store
  3. Equestrian Club
  4. Equestrian Store
  5. Women's Clothing Store

Written by the company

Equestrian Fashion for Women and Children, designed in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

814 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(814)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Buy

Lovely gifts bought for my daughter, products are amazing quality great value for money. Fast delivery, quick response to an item that was no longer in stock resolved with no problems. Beautifully packed , would recommend.

December 4, 2023
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thanks so much for taking the time to leave your review, I'm so pleased the team were able to resolve that stock issue for you!

Team AD

Rated 3 out of 5 stars

Breeches were very tight on calves and…

Breeches were very tight on calves and as I’m tall I couldn’t pull them up far enough to have the waist sit at my waist and they sat too low. Sleeves were too short on all tops and hoodies

December 1, 2023
Unprompted review
Aztec Diamond Equestrian logo

Reply from Aztec Diamond Equestrian

Thank you for taking the time to leave your review, I'm so sorry the items in your order weren't a good fit. Please can you send an email to Info@aztecdiamond.com and we can take a look into this for you.

Team AD

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Rated 5 out of 5 stars

Totally perfect leggings

Totally perfect leggings - super soft material, really flattering and most importantly have a really comfy waistband that doesn’t dig in. Best on the market by far

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Stunning colours and very high quality

The quality of Aztec clothing is gorgeous. Lovely colours and fit. They are very comfortable to ride in. On this occasion I bought in the sale and what a sale! I have many baselayers (like to coordinate 😂) and these are by far the best. Highly recommend.

December 1, 2023
Unprompted review
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Rated 4 out of 5 stars

Not what I expected

Can’t fault customer service, even though it was Black Friday sale, I got my item in reasonable time. However show sweater turned to be basically differently cut technical base layer, no sweater at all. It’s a layer that will fit under show jacket so I will keep it, but personally would change the name of it.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful products time and time again

Have bought AD from day one and absolutely love my new chocolate core leggings with knee grip and fitted jacket. Material feels so comfortable and luxurious, still coming up with beautiful new colours and styles x well done team AD

December 3, 2023
Unprompted review
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Rated 5 out of 5 stars

Love Aztec Diamond 💎

Aztec are a fab company to deal with….always happy with there products…..I mistakenly ordered an item in the wrong size in my latest order and it was quickly resolved with no hassle…..will always wear there clothes they are fab❤️

November 27, 2023
Unprompted review
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Rated 5 out of 5 stars

An amazing service and product

The most amazing customer service I have encountered for a long time. I rang them as I was struggling to sort out how to apply online free delivery on some breeches I was buying for my daughter. I spoke to Meghan, she was kind and really helpful, she had time to listen to my needs and offered a good old fashioned service which is rarely offered these days. The breeches arrived the next day as promised along with a little gift which was such a special touch. My daughter says they are the best breeches she has ever worn and she has since bought another pair in a different colour. Highly recommended.

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

Customer service & product quality.

I made a mistake on my daughter’s order, I chose the incorrect size. I emailed them to ask if they could change my order to the correct sizing and they did this AND replied to me within 5 minutes. Honestly their customer is FANTASTIC. I have ordered from Aztec Diamond on quite a few occasions their dispatch and delivery timings are impeccable. The quality of their clothing is high end, washes really well, no fading of colour or bobbles, there branding on the clothes do not peel either. This is a brand that I will always support and return as a customer.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

When placing my order I put the wrong…

When placing my order I put the wrong delivery address down and I contacted Lauren @ Aztec who kindly amended my error in a very prompt and efficient way. Always pleased with the products purchased.

November 24, 2023
Unprompted review

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