Azzlee Reviews 666

TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the products received, noting that items often did not resemble the pictures on the website and were of poor quality, with cheap materials and bad stitching. Reviewers also frequently reported issues with their orders, including non-receipt, long delivery times, or receiving incomplete orders without explanation. The return policy and refund process were major sources of frustration, with many finding it impossible to return items or obtain a full refund, often being offered only partial refunds to keep unsuitable garments. However, some customers also noted that a few items fit well and looked as pictured, with decent quality for everyday wear, and a few even found the styles trendy and the sizing chart accurate. A small portion of people felt that the customer service was helpful, patiently working with them regarding exchanges or refunds, and some received their refunds promptly.

What people talk about most

Product

Reviewers highlight negative aspects of product quality, with many stating that items received were nothing... See more

Quality

Customers had negative experiences with quality, with many reporting that items were of appalling quality,... See more

Order

Users describe negative interactions with order, with many reporting that items received do not match what... See more

Return policy

Customers consistently note negative experiences with the return policy, finding it difficult and often... See more

Refund

Consumers find refund experiences to be largely negative, with many reporting significant delays and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid at all costs. Item received did not look anything like as shown on website. Hana of Azzlee tried to offer partial refund to keep the items. Since they breached the Consumer Rights Act I wante... See more

Rated 1 out of 5 stars

Do NOT attempt to make a return! Quality is pathetic. This company is despicable. There is NO phone number to call. NO customer service. NO real people. Only AI, which keeps requesting your cre... See more

Rated 1 out of 5 stars

Total scam, sent numerous emails regarding not receiving my order, never been resolved never received my purchase. They kept my money. Update: I did receive the item, which took a long time, item look... See more

Company replied

Rated 1 out of 5 stars

Received three dresses today and the negative reviews confirm what I am dreading regarding sending all the items back for a refund! What I have received is nothing like the pictures on the advertiseme... See more


Company details

  1. Women's Clothing Store

Written by the company

Azzlee is the global leading online retailer for tops, bottoms and dresses. Our dedicated fashion buyers, who have more than 10 years' experience in this industry, use their skill and knowledge to spot the trend of the curve and bring the most stunning and fetching stuffs for our customers. Customers can browse the vast online selection and choose their favorite clothing with great satisfaction. Azzlee prides itself on exceptional customer service, fast shipping, easy returns and affordable prices. Note: There is no phone support. Do not call phone numbers left by unverified people on third-party websites.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

666 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was not satisfied with the quality of the item - and the failure of the return process.

I was not satisfied with the quality of the item I ordered - it was poorly constructed and the waistband was twisted. Per the return policy, unsatisfactory items can be returned. I sent an email requesting a return. The company requested I send photos of the labels and the damage (not suggested in the return policy), but I did send photos. Next, I received an email stating that additional photos were needed. I declined and reiterated their return policy. Then, they asked for a video showing my attempt to fix the waistband. Unbelievable! Never again!!

August 1, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

Advertisement
Rated 1 out of 5 stars

I am very upset

I am very upset. I put in a order about a week ago. I also put it to expedited and so far I have received nothing. All it says is label created. I feel like if you can't hold up for expedited then don't give that option. I am mad. I have a wedding to go to and that's what I was going to wear and here it is a week away. Now I'm wondering if I will even get it.

July 25, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

Rated 4 out of 5 stars

Things didn't start out too good

Things didn't start out too good. I placed my order 2 weeks earlier, and every time I checked the package tracking, it showed nothing except that a shipping label was created. So I emailed customer service that I would cancel my order and contact my credit card if I didn't receive it within a week. Must have got their attention, because I suddenly got a delivery date. My package arrived before the stated date. Everything fit well and looked as pictured. The quality is even nicer than I expected, given the price. I'm happy with my purchase and even though shipping was muddled, I'm still satisfied with that as well.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

This website is a scam!!!!BeWare I…

This website is a scam!!!!BeWare I will never never order from them, they stole my money!!!! I try to email them no answer at all, it is a terrible terrible place to shop, been waiting 2 n half months no response from them and no items shipped to me

June 20, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

Rated 1 out of 5 stars

Avoid This company,

Avoid This company,

I bought a dress size XL which is advertised at 18-20 which would have fitted me with plenty of Room,
even if it would have been to big i would have had it taken in.
however, when arrived the size was more like XXS.
i emailed AZZLEE to organise a return and refund.
They would not give me the address to send back, they offered me to keep the dress and give me a 30% refund. However, the dress was useless to me due to sizing.
I replied and asked again for the address to return, I was happy to pay return fee,
They replied stating the return fee would be £20 then also a cost of services and Handling fee. Azzlee offered me a 50% refund.
This annoyed me as this company did not want the return. I have emailed them to say This is totally unacceptable. I will be reporting this company to trade and Standers. DO NOT BUY FROM THIS COMPANY,

July 30, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

Advertisement
Rated 3 out of 5 stars

Sizing

I like the fabrics and the look of the dress I purchased but am very unhappy with the sizing of the garment. I chose2 sizes up from what I wear in the USA and I could hardly get the dress on: very tight in the bust. I am a seamstress and took out a pocket and made gussets on each side under the arm and am now able to get the dress on. ( have to keep my arms down!)
Please refer to more standard sizing measurements especially if you market in the USA ! Our bodies are different here!

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

I feel this is the cheapest leggings I…

I feel this is the cheapest leggings I ever bought. They cut the design out with a pair of scissors and it was not even straight. The material was crap and I would never buy from them again. Just awful!!

July 12, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

Rated 1 out of 5 stars

Ordered 2 dresses and having trouble…

Ordered 2 dresses and having trouble getting them to send me a return address.just keeps saying usa which will cost nearly as much to send back as the dresses cost in the first place.
Very poor company..do not use!!

July 27, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

Rated 1 out of 5 stars

Very disappointed!!

I ordered two blouses and after they took money out of my account they send me an email saying it's out of stock. They keep telling me that it's going to come back and stock in 3 days it's been almost 2 months I have not received any blouses and they took out of my bank account I am very very upset!!!!!

June 3, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

Advertisement
Rated 1 out of 5 stars

Sent 2 of the same dress

Sent 2 of the same dress, and charged for both but only ordered one. Cannot get a reply with a return address. Been checking up on and now realise they are a scam company.

July 20, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

Rated 1 out of 5 stars

The dresses I bought were of a cheap…

The dresses I bought were of a cheap material and cheaply made(doesn't say what the material is, but it's not cotton or poly). The return process was a nightmare. Don't buy from them!

July 23, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

Rated 2 out of 5 stars

Not good so far

I have gone to the website to see how to return a white blouse which had curly black thread stuck within the white collar which showed through. I was e-mailed with instructions to return the item, but it said in the e-mail not to return to the address on the envelope. In the e-mail I was told that I had to pay for the return and no alternative address was provided to send it back to. I then returned the e-mail politely asking for the return address to send to, and I have not received a reply to my e-mail.
PS - Further to your reply below, you do already have my e-mail address and have sent several replies already, finally, after several requests for an address, you gave me your US returns address and I have paid over £9.00 to send the item back to you for a refund. I hope you receive it soon, thank you.
This was eventually refunded and resolved.

July 20, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

Rated 1 out of 5 stars

I ordered a dress for a wedding

I ordered a dress for a wedding. It was nothing like the photo online and the material was faded. I was expecting to get a full refund but was told to either send the dress back at own cost (to an address in America) and loose my initial shipping cost of £7.99 also, or was offered 70% of the cost of the dress and to keep the dress, which is unwearable due to poor quality? This company popped up on my FB page. Will never order from them again and would not recommend anyone else do so either.

July 16, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

Advertisement
Rated 1 out of 5 stars

I made a duplicate order by mistak a

I made a duplicate order by mistake. I had a chat box conversation where I was directed to. Company for chat box isn’t even Azzlee. They can’t solve anything and tells me to email service and wait for response!!! Totally unacceptable. They lead you on like they can solve the problem.

July 20, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

Rated 1 out of 5 stars

Bought 2 dressed none of them true to…

Bought 2 dressed none of them true to size haven't give me refund back keep on emailing but no reply disgusting place

June 15, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

Rated 3 out of 5 stars

I have ordered items which I have been…

I have ordered items which I have been trying to send back and get a refund for ,it has been 10 days and I still haven't received the address. My gut feeling was telling me not to.order from this place ,wish I hadn't now as it is stressful
I wish ai looked into this a bit more and hope I get the £100 back.

I did manage to get some 70 % of my money back and I kept the products even though they do not fit and not to the quality I expected them to be.
It would have cost £30 or more to send back .
Thank you for resolving the matter.

July 5, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

Advertisement
Rated 1 out of 5 stars

AVOID AT ALL COSTS

My friend placed an order for £75 of goods, she still has not received the goods, despite contacting them .. WARNING ! BOYCOTT THIS COMPANY as the are NOT TRUSTWORTHY !

July 18, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

Rated 1 out of 5 stars

Crap

The top I received looks nothing like the photo. It's cheap material and it's ugly, very dissatisfied

July 17, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

Rated 1 out of 5 stars

This is my response to Azzlee telling…

This is my response to Azzlee telling me that the item is out of stock and sending a choice of an acceptable range of few pieces clothing that I could exchange!!!!!!
- it speak for its self
Please proceed with the REFUND today and I will strongly sugest that you update your sites with correct photos and descriptions of your products.
Your current information is very misleading, very upsetting for clients who are paying, waiting and expecting a product that is showing on your web site, but the disappointment on receipt must be huge.

July 17, 2025
Unprompted review
Azzlee logo

Reply from Azzlee

Thank you for your feedback. We're very sorry to hear that you're not satisfied with our product. Please provide your email address so we can check your order and resolve the issue for you. Have a great day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look