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AzzuraPool.com is dé specialist in wellness en zwembaden voor thuis. Wij bieden een zorgvuldig geselecteerd assortiment van hoogwaardige producten, waaronder jacuzzi’s, opzetzwembaden, warmtepompen, filtersystemen, afdekkingen en accessoires. Onze missie is om luxe, ontspanning en gebruiksgemak toegankelijk te maken voor iedereen – of je nu een compacte tuin hebt of een volledige wellnessruimte aanlegt. Wat ons onderscheidt? Snelle levering, scherpe prijzen en een klantenservice die écht meedenkt. Dankzij onze ruime ervaring en technische kennis kunnen we niet alleen het juiste artikel leveren, maar ook ondersteuning bieden waar nodig – van aankoop tot installatie en service. AzzuraPool.com staat voor kwaliteit, betrouwbaarheid en een uitstekende klantbeleving.
Diamantstraat 8 / 397, 2200, Herentals, Belgium
3.9
291 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from Azzurapool.com
Beste Thomas,
Hartelijk dank voor uw enthousiaste review!
Wat fijn om te horen dat alles naar wens is verlopen en u zo tevreden bent. Daar doen we het voor.
Mocht u in de toekomst nog vragen hebben, dan helpen wij u uiteraard graag verder.
Met vriendelijke groet,
Rijo
Azzura BV
Order 64372510 PoolBlaster Max CG (29/12/2025)
DPD 05227988592192 (13/01/2026)
STILL WAITING !!!
Impossible obtain tracking information!!!
Reply from Azzurapool.com
Dear Luiz,
Thank you for your message and your feedback.
Your order was shipped with a slight delay due to an additional verification process for orders placed from abroad. In some cases, especially with international VISA payments, there is a higher risk of fraud and chargebacks, which is why such orders are first manually checked before being released for shipment.
After this verification, your order was shipped without further delay. Please also note that delivery to Portugal typically takes 1 to 2 weeks.
We understand it is frustrating when tracking information is not immediately visible and we apologize for the inconvenience.
If you have any further questions, please feel free to contact us.
Kind regards,
Rijo
Azzura BV
We literally gave up to contact the distributors, my first bad review I have deleted as I finally got in contact with the seller, even though it was not a pleasant experience as we have actually being accused that we lied and the conversation did not went well, but we were promised that missing parts of our jacuzzi will be delivered. But it’s been weeks and we did not get anything meanwhile emailing the distributors. We already were ready to pay for missing parts on our own as we just simply want to use the purchase we made.
We will try to find a solution somewhere else.
But this is the worst experience ever. If you accused us of lies, now I can highlight that the liars are here only distributors.
You are lucky if your order arrived complete as otherwise the issue will not be solved.
I do not recommend to order anything from here as there is a chance you will face the same situation as us.
The order was delivered in August now it’s almost November.
Reply from Azzurapool.com
Dear,
Thank you for your message and your feedback.
We are sorry to hear that you experienced the situation this way. We understand your frustration, especially regarding the missing parts and the delay in resolving this.
Your original order was delivered quickly, and once the missing part was reported, we immediately requested this from the supplier and arranged for it to be sent directly from them. Unfortunately, in such cases we are dependent on the supplier’s handling and delivery times, which can sometimes take longer than expected.
We regret that the communication during this process has not met your expectations and that the experience has been unpleasant for you. That is certainly not our intention.
Kind regards,
Rijo
Azzura BV
THX!!! Very good products. Very good prices. Fast seller handling.
Reply from Azzurapool.com
Dear Sebastian,
Thank you very much for your positive feedback! We’re glad to hear that you are satisfied with the Zodiac Alpha RA 6700 IQ Pro pool robot, our pricing, and the fast handling. We’re sorry to learn about the delivery experience with DPD in Germany, but we truly appreciate your patience and trust. Enjoy your new pool robot! 🤿✨
Best regards,
The Azzura Pool Team
Order placed and paid on July 9th (ref 50642510). According to the web site, the part is in stock. Nothing received on July 22nd. No answer when using the chat. No answer on the phone...
On July 29 I succeeded placing a phone call and could cancel the order and get a refund.
Reply from Azzurapool.com
dus een slechte revieuw, ik heb nu al spijt dat ik u heb terugbetaald, is niet mijn fout
Pool ordered one month agao still not delivered and no solution of cancellation or redemption proposed
Reply from Azzurapool.com
Dear Christine,
Thank you for your message.
The pool was shipped immediately after your order. Since the delivery is from Belgium to Switzerland, please note that Switzerland is not part of the EU. This may cause additional customs handling or delays, which are unfortunately beyond our control.
According to our information, the pool has already arrived in Switzerland. We are not aware of the exact reason why it has not yet been delivered. We recommend that you contact the shipping company directly for further details.
You can track the shipment using your phone number as a reference.
Rijo - Azzura Pool
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