B1keparts.com, led by Vanessa, is the most stellar shop online, best customer service excellent access to both gravel road mountain bike, including Shimano and SRAM, custom care and excellent customer... See more
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Exceptional customer service! Venessa answered all my questions ( trust me a had a lot lol) even if she doesn’t know the answer she will connect with the experts and come back to me with the correct a... See more
Company replied
The shipping was fast. The chat service was one of the best I've ever had experienced. It would be even better if the store could let me know they only had one unit in the stock before they ship them.... See more
Company replied
The customer service was beyond excellent. The dirt jumper is an amazing bike. Thanks so much.
Company details
Written by the company
Over 15,000 cycling items, including bike parts, accessories, smart watches, bike computers, indoor training gear, bags, and baskets from top brands. Text or call for assistance.
Contact info
25 impasse De L'Epervier, G3C 2M9, Stoneham-Et-Tewkesbury, Canada
- 4189528791
- shop@unite.bike
- b1keparts.com
4.7
Excellent
30 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Super bon service
Super bon service de la part de Vanessa, super bonne communication. Je recommande!
May 17, 2026
Unprompted review
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B1keparts.com
B1keparts.com, led by Vanessa, is the most stellar shop online, best customer service excellent access to both gravel road mountain bike, including Shimano and SRAM, custom care and excellent customer service and the ability to get the right parts for the right price - would not go anywhere else for parts this is your one stop shopping. I just got myself a whole group set of SRAM Force, and some additional parts upgrade a gravel bike
June 4, 2026
Unprompted review
Reply from B1keparts
Wow, thank you for taking the time to write this. It honestly means a lot. People often see the website and the parts, but what they don’t always see is all the work behind the scenes to track down products, verify compatibility, follow up with suppliers and make sure riders get exactly what they need for their builds.
Working with passionate cyclists like you is the best part of the job. You know what you’re looking for, you ask great questions, and it makes the whole process enjoyable.
I’m really glad we were able to help with your SRAM Force upgrade and I truly appreciate your trust and support.
I’m already looking forward to working with you on the next project.
Thanks again,
Vanessa
The customer service was beyond…
The customer service was beyond excellent. The dirt jumper is an amazing bike. Thanks so much.
June 2, 2026
Unprompted review
Awesome to work with
Awesome to work with! Fast, and communicative and great prices
May 26, 2026
Unprompted review
Exceptional customer service
Exceptional customer service! Venessa answered all my questions ( trust me a had a lot lol) even if she doesn’t know the answer she will connect with the experts and come back to me with the correct answer to make the right decision. It’s my first time dealing with Vanessa but for sure it won’t the last :). Thank you!
March 4, 2026
Unprompted review
Reply from B1keparts
Thank you so much for taking the time to share this. Having customers who trust us, who take the time to really identify what they need and let us be part of that process ... that means everything to me. In a world where e-commerce makes it so easy to hide behind automation, customer service is my signature. It genuinely touches me when someone notices. See you soon!
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Five Stars!!
Excellent communication with any inquires or questions and customer service.
Thanks again Vanessa for a great transaction and will definitely do business with them again.
November 18, 2025
Unprompted review
Reply from B1keparts
Thank you so much! I’m really happy we took the time to verify everything together. I’ll always be here to help you find exactly what you need, and my chatbox, email, and phone will always be open for you! 🙂🚴♂️
Reply from B1keparts
Thank you! It was a pleasure helping you find the right handlebar and stem for your nephew. Hope to see you again soon!
Reply from B1keparts
Merci Mathieu!
Toujours un plaisir de voir les amis bien « chaussés » :)
N’hésite pas, je suis toujours là pour te trouver ce dont tu as besoin.
Vanessa - B1keparts.com
Superb customer service
The shipping was fast. The chat service was one of the best I've ever had experienced. It would be even better if the store could let me know they only had one unit in the stock before they ship them. As I ordered two units but only got one unit in the package without explanation. However, the chat service clarified this and provided refund after.
September 22, 2025
Reply from B1keparts
Thanks for the kind words! I’m really sorry I wasn’t able to let you know in advance that only one valve was left when your order was being prepared. It was literally the last one! You were lucky to grab it — it’s quite a rare find these days. Nice catch! I hope I’ll get the chance to help you again with your next order.
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Reply from B1keparts
Glad to hear the process went A1. I hope you enjoy your new Fatbar :) Have a great end of season! Vanessa - B1keparts.com
Another hard to find component upgrade…
Another hard to find component upgrade shipped quickly and great communication!
August 26, 2025
Reply from B1keparts
Thanks Dave, I hope you have an excellent end of your road season! Feel free to drop by anytime—I’m always available on my website’s chatbot. Vanessa – B1keparts.com
Very good bike tires
June 18, 2025
Reply from B1keparts
Thank you, Benjamin! Wishing you an awesome bike season 🚴♂️ – Vanessa | B1keparts.com
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Reply from B1keparts
Merci pour la belle review, Evelyne! Trop contente que le petit ait maintenant son propre guidon — comme un vrai grand en MTB avec maman 😄 Vous êtes toujours awesome chaque fois que je vous vois passer! Vanessa — B1keparts.com
Very satisfying for the product and the…
Very satisfying for the product and the service was perfect
May 12, 2025
Reply from B1keparts
Thank you so much, Andzo! Super happy the brake kit made it to you on time — we got lucky, it was the last one! Glad everything worked out perfectly Vanessa — B1keparts.com
Quick and easy to deal with
I'm happy with the phone and the deal I got from the company. I wanted a good bike rack that did the basics, and the site recommended one that checked all the boxes. Speaking with the online service team helped me to get exactly what I was looking for.
April 12, 2025
Reply from B1keparts
Thank you so much for your feedback! We're thrilled to hear that you're happy with your purchase and the support from our team. Our goal is always to help customers find the perfect product. If you need anything else in the future, feel free to reach out. We look forward to serving you again at www.B1keparts.com — Vanessa :)
Reply from B1keparts
Thanks a lot for the support and for shopping local — it really means a lot! 🙏 Glad you found what you needed. Hope to see you again soon! — Vanessa from B1keparts.com
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Super easy, super fast, great prices!
Super easy to place the order, super friendly staff and hyper fast shipping
April 7, 2025
Reply from B1keparts
Merci Martin ! We’re all about keeping things easy and awesome, so it’s great to hear it hit the mark. Catch you next time! 😊 — Vanessa from B1keparts.com
Superior and fast services...
Excellent communication and fair pricing and fast delivery.
March 25, 2025
Reply from B1keparts
Thank you, Max, for taking the time to leave us a review! It always means a lot to see our efforts appreciated. Thanks for your order, and I hope we talk again soon! 😊 — Vanessa from B1keparts.com 🚴♂️
Great customer service
Great customer service! Very fair pricing! HIGHLY RECOMMENDED !!!!
February 25, 2025
Reply from B1keparts
Thanks, Michael! Really appreciate your feedback. Enjoy your new shifters—they’re an awesome upgrade! 🚴♂️⚡ — Vanessa from B1keparts.com
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