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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and extensive knowledge, making the learning experience enjoyable and supportive. The user experience is frequently highlighted as excellent, with many people appreciating the clear, well-structured content and the overall ease of understanding. The product, primarily the courses offered, is seen as highly useful and practical, with many gaining valuable skills and confidence for their future careers. However, some customers also noted issues with the service, including delays in receiving certificates and a lack of follow-up after course completion. A few people were dissatisfied with the aftercare and progression support, mentioning poor communication and concerns regarding interview support. There were also occasional concerns about the course structure not being specific enough for certain job roles and the pace of learning being too slow for some.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising tutors for being... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers enjoyed the well-organized programs,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the courses, highlighting informative... See more

Customer service

Customers generally report positive experiences with customer service, highlighting excellent support,... See more

Product

Reviewers mention positive feedback about the product. Many customers found the courses useful, helping them... See more

Based on these reviews

Rated 4 out of 5 stars

Tutor was 10/10. MAA (Ali) was great at breaking everything down into easy to follow steps. The main game changer though, was his patience, real-world examples, and hand-crafted guidance sheets!... See more

Rated 4 out of 5 stars

The SEN course was very informative and helped me gain a deeper understanding of how to support learners with diverse needs. The SEN course has really broadened my perspective and given me practical... See more

Rated 4 out of 5 stars

Elizebath is very competent tutor who made the lesson very interesting using different engaging techniques. This is my second course with B2w Group and surely I am looking forward to get enrolled on... See more

Rated 4 out of 5 stars

Given the right support needed to know about the particular field. listened to a lot personal experiences and get to know about the work done in the past for the SEN children, all the current and prev... See more


Company details

  1. Adult Education School

Written by the company

The B2W Group are made up of likeminded companies who share a common goal; to empower people with the knowledge, skills and confidence to develop their careers. We achieve this through the provision of professional recruitment, training and coaching services, all designed to suit the needs of employers and individuals within the UK. Founded in 2011, The B2W Group consists of Back2Work Complete Training and Just IT and together they have trained and supported tens of thousands of people, making a positive difference in people’s lives and communities. The B2W Group provide forward-thinking recruitment and training solutions made available through various streams of Government funding. Together, we strive to bring positive, measurable change to both the communities in which we operate and to the people within them.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

378 reviews

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1-star

Replied to 8% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Amazing experience

I have just finished my B2W Level 2 course in Digital and IT Skills and I highly recommend it to anyone! Our tutor Lester made difficult concepts easy and was incredibly supportive throughout. There were extra sessions if you got behind which made it easy to catch up. The whole experience was fantastic and I would encourage anyone to go on one of these courses - and you get a qualification too!

June 17, 2025
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Rated 5 out of 5 stars

Great Tutor

Had an excellent tutor (Lester) that explained everything well, spent time with us answering questions and making sure we were all up to speed.

The course itself was really interesting, covering a wide variety of subjects that were helpful and related to the fields that I am looking to get into. Would highly recommend.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

I would like to thank Aneta Worku for…

I would like to thank Aneta Worku for being such a patient and understanding teacher through out my time on the course. I learned very quickly how to read and write code with no prior experience, Aneta my tutor was also very easy to talk too when anybody on the course had any questions or was struggling. Again she was an amazing teacher and it has made me want to learn more and more about programming and coding. Would highly recommend!

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Coding bootcamp

I would like to express my gratitude to Aneta Worku for being such a patient and understanding teacher throughout my time on the course. I learned to read and write code remarkably quickly, despite having no prior experience. Aneta, my tutor, was always approachable and supportive whenever anyone on the course had questions or was struggling. She was truly an outstanding teacher, and her guidance has inspired me to continue learning more about programming and coding. I would highly recommend her!

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

Potential, That Fell Apart.

I was referred to the B2W group by a family member, and was extremely excited to get involved. The certifications were something I've been chasing for a long time, and they were free. So bonus.

The problems started after my initial enrollment, a week before the course was set to start. I spoke to someone on Teams after some initial assessments, and we finalised some paperwork, then I was told I'd be contacted for more information over the week.

Several days went by, and I received 0 communication, despite my numerous emails and voicemails. I was under the impression that I would be a part of a class in a Teams call, but I had not been sent a link, the name of my tutor, what I'd be learning first, or even a time. Nothing.

Instead, on the day that I was told it would start, I was sent an email, no introduction, with a single link from the B2W group at a seemingly random time. This link sent me to a shared PowerPoint where the Tutor and several students' cursors were whizzing around. Drawings of genitalia, GIFs, text and various other things were shared inside the editable PowerPoint. Blindsiding me as to what the lesson was.

I eventually learned, due to the title, that it was an Induction. I read it all the best I could, and answered the multiple choice questions (The ones I could anyway, because some were either blocked by GIFS/AI Images or not working at all)

It made for an incredibly bad first impression with me, and I was deeply stressed. I felt I had missed something, despite doing everything in my power to get clarity. The end of the induction had a section to ask if you had questions for the Tutor, and I did. I didn't receive a response from the Tutor, I was only given another single link to the next lesson of chaos an hour or so later.

I had 3 points of contact for this, and not a single one replied to my emails or voicemails from The B2W Group, it left me feeling like a cog in a machine, rather than a valued student.

Don't use this place, I could go into more depth here, but I've said enough.

May 29, 2025
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Rated 5 out of 5 stars

shaping careers

It was my first time I joined B2W group for my SEN L3 course. The course is full of knowledge and skills what we need to practice in Supporting children and young people with SEN

May 21, 2025
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Rated 5 out of 5 stars

Very pleased

Amazing courses, outstanding support. Really enjoyed my time on this course.

May 21, 2025
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Rated 4 out of 5 stars

Tutor was 10/10

Tutor was 10/10. MAA (Ali) was great at breaking everything down into easy to follow steps. The main game changer though, was his patience, real-world examples, and hand-crafted guidance sheets!

Overall, L3 Networking & Cybersecurity was definitely intense, fitting so much into 15 days. More theory heavy with sprinkles of practical. But the depth of what is covered is great for those who are looking to specialise in one of these areas.

I will say, this course needs to be around 18-20 days long to fully grasp all topics before moving on to the next subject.

May 13, 2025
Unprompted review
Rated 1 out of 5 stars

Do not listen to those fake five star…

Do not listen to those fake five star reviews. This company constantly posts fake jobs on job sites to trick desperate people looking for work into doing pointless courses. They'll advertise a normal job on job sites and not mention anything about the course then send you a email saying you'll need to do a 11.5 day course with a guaranteed interview. It's absolute nonsense, using people desperate to get back into work is disgusting.

April 28, 2025
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Rated 5 out of 5 stars

Amazing Tutors, can be very fast paced though.

I completed the L2 Cybersecurity course, the tutors on the course are very knowledgeable and happy to spend time helping and explaining topics, only downside is they have a lot of admin/marking to do as well, meaning they have to rush some sections, but they do their best to avoid this.
Generally speaking it's a great intro to the industry, provided good base knowledge for me to build upon in the future.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant! Highly recommend The B2W Group!

The B2W group has been extremely supportive of individuals, accommodating to all learners, and sufficiently managed a large group of students well! All questions i personally had were answered quickly and efficiently. Overall incredibly impressed and i would highly recommend The B2W group to anyone wanting to further their knowledge and education!

April 17, 2025
Unprompted review

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