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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and extensive knowledge, making the learning experience enjoyable and supportive. The user experience is frequently highlighted as excellent, with many people appreciating the clear, well-structured content and the overall ease of understanding. The product, primarily the courses offered, is seen as highly useful and practical, with many gaining valuable skills and confidence for their future careers. However, some customers also noted issues with the service, including delays in receiving certificates and a lack of follow-up after course completion. A few people were dissatisfied with the aftercare and progression support, mentioning poor communication and concerns regarding interview support. There were also occasional concerns about the course structure not being specific enough for certain job roles and the pace of learning being too slow for some.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising tutors for being... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers enjoyed the well-organized programs,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the courses, highlighting informative... See more

Customer service

Customers generally report positive experiences with customer service, highlighting excellent support,... See more

Product

Reviewers mention positive feedback about the product. Many customers found the courses useful, helping them... See more

Based on these reviews

Rated 4 out of 5 stars

Tutor was 10/10. MAA (Ali) was great at breaking everything down into easy to follow steps. The main game changer though, was his patience, real-world examples, and hand-crafted guidance sheets!... See more

Rated 4 out of 5 stars

The SEN course was very informative and helped me gain a deeper understanding of how to support learners with diverse needs. The SEN course has really broadened my perspective and given me practical... See more

Rated 4 out of 5 stars

Elizebath is very competent tutor who made the lesson very interesting using different engaging techniques. This is my second course with B2w Group and surely I am looking forward to get enrolled on... See more

Rated 4 out of 5 stars

Given the right support needed to know about the particular field. listened to a lot personal experiences and get to know about the work done in the past for the SEN children, all the current and prev... See more


Company details

  1. Adult Education School

Written by the company

The B2W Group are made up of likeminded companies who share a common goal; to empower people with the knowledge, skills and confidence to develop their careers. We achieve this through the provision of professional recruitment, training and coaching services, all designed to suit the needs of employers and individuals within the UK. Founded in 2011, The B2W Group consists of Back2Work Complete Training and Just IT and together they have trained and supported tens of thousands of people, making a positive difference in people’s lives and communities. The B2W Group provide forward-thinking recruitment and training solutions made available through various streams of Government funding. Together, we strive to bring positive, measurable change to both the communities in which we operate and to the people within them.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

378 reviews

5-star
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1-star

Replied to 8% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I had an incredible experience…“A Truly Empowering Course – Suzanne Made All the Difference!”

I had an incredible experience completing my course with The B2W Group. The course content was comprehensive, practical, and directly applicable to real-world scenarios, which significantly enhanced my skills and confidence in management and leadership.

What truly made the experience exceptional was the outstanding support from my tutor, Suzanne. Her knowledge, patience, and dedication were unparalleled. Suzanne went above and beyond to ensure that every concept was clearly understood, providing detailed feedback and personalised guidance throughout the course. Her approachable and supportive teaching style made a huge difference in my learning journey, and I always felt encouraged and motivated to push my boundaries.

Thanks to The B2W Group and Suzanne, I now feel fully equipped to take the next steps in my career. I would highly recommend this course to anyone looking to advance their skills with a provider that genuinely cares about their students’ success.

February 6, 2025
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Rated 1 out of 5 stars

NO GUARANTEED INTERVIEW (nothing useful learnt either)

Completed my course for call centres (cant specifically remember what it was called) on the 9th December. Its 23rd January and still no guaranteed interview. I get some random links to some jobs that I can apply for that are hiring (most of which aren't even in my area) but no promised interview which was the main reason why I did this course. Most information you learn is useless for a call centre job or is info that you already know. I got referred to them by my job agent but now even they are upset at them. DO NOT WASTE YOUR TIME

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 4 Week Course

Amazing experience! I just completed my level 3 networking and cyber security. This is my second course with B2W and luckily, I had the same Tutor twice, Lester is super supportive and amazing at keeping the class engaged in work but also makes sure that everyone is following along so no one gets left behind. Raka and Irfaan were also great teachers, especially at demonstrating the practicals throughly! Even though this course finished a day before Christmas eve we were all shown a lot of compassion and support throughout to get the work in on time :)

December 23, 2024
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Rated 5 out of 5 stars

L3 Cyber Security and Networking

A very intense 4 week course, Lester and Irfaan have a great understanding of the subjects they were teaching, a good blend or theory, practical and group tasks. A good stepping stone to further my career.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Networking and Cybersecurity course

Within the course of Networking and Cyber Security The tutors are very supportive and communicative with the students and all the help is available as in when needed. They also have support sessions outside the hours of the course which helps a lot during the course. The tutors like Irfaan and Lester are awesome and i liked each of their own techniques on how they handled the teaching of the course and were both awesome. I would recommend the tutors and the course itself and the Back to work group as a company for anyone to join and progress and even have a new career.

December 23, 2024
Unprompted review
Rated 1 out of 5 stars

Its a scam.

Its a scam.
You apply for a job, they contact you and tell you you can join a 4-week training on contact centre and then they will help you get a job. After 2 months of completion, still waiting for the job position, not just me, also other 4 people that I still stay in contact with. We were supposed to get 3 diplomas, only got the first one, still waiting for the other two. Its a complete waste of time . We were ment to be staring at the screen without doing anything for several hours, but if you left they will kick you off the training.

September 21, 2024
Unprompted review
Rated 5 out of 5 stars

The course I participated in the Level 2 Coding and Programming course.

The course I participated in (Level 2 Coding and Computer Programming) has been instrumental in helping me achieve my intended outcomes. Through a combination of structured learning, mentorship and practical experiences, I have gained valuable skills and knowledge that have significantly contributed to my personal and academic growth. One of the key aspects of the course was its structured learning environment and the excellent tutor Aneta Worku whom I had. She was brilliant! The curriculum was designed to provide a comprehensive understanding of the subject matter (Understanding Coding) which allowed me to build a solid foundation. Combining theoretical knowledge and practical application ensured I could grasp complex concepts and apply them effectively in real-world situations.

The program offered exceptional mentorship opportunities. having access to experienced professionals who provided guidance and constructive feedback. Their insights helped me navigate challenges and stay focused on my goals. This support not only boosted my confidence but also motivated me to strive for excellence in my studies. The program has played a vital role in supporting me to achieve my intended outcomes through structured learning.

I am grateful for Aneta my tutor who had been fantastic with her teaching and explanations during the whole course. She engaged all the learners. She has set a strong foundation for my future endeavours.

I plan to sign up for the Level 3 in Coding.

December 5, 2024
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Rated 5 out of 5 stars

Level 2 in understanding coding, Computer programming, Digital and IT skills

I recently completed the Level 2 Coding and Programming course, and overall, I had a highly positive experience. The lessons were presented in a clear, engaging way, making even the more complex material accessible. This was all thanks to my incredible instructor, Aneta Worku, who went above and beyond my expectations. She provided not only clear and concise explanations but also valuable additional resources and personalised guidance that truly helped me grasp the concepts.

December 5, 2024
Rated 1 out of 5 stars

Let's separate the eggs from the…

Let's separate the eggs from the baskets. The tutors were A-ma-zing! I like every single day of the Cybersecurity and Customer Care training.
Mark and Linda, THANK YOU!
But guys, there is NO PROGRESSION TEAM whatsoever. Or, they DO NOT do their job!
They send you expired links for jobs, spamming my inbox and I NEVER had a promised "guaranteed interview".
Oh, and please, do not reply to me smth like "Please send me your details and we will look into the matter"! YOU ARE SPAM!

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely tutors

Lovely tutors, patient and understanding. A great course well recommended, lots of guidance in career path and further education.

November 26, 2024
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Rated 5 out of 5 stars

Great coding course

The course was brilliant and made me want to learn more and do another course with B2W. I feel that I now know the basics of coding and have a good base knowledge to build my skills further. The tutor made it easy to understand the topics in a patient and engaging way, and was very helpful and supportive for meeting the deadlines. (Thank You Aneta!) Team working was excellent and all parties were very helpful if there was an issue with any of the topics.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Good courses, good tutors.

So far, I've completed 2 courses with them, including of which has resulted in me obtaining a CSCS card. Plenty to learn, lessons are detailed and help is generous. I have nothing bad to say about them, and I'm thankful for the tutors involved who i've learnt from.

November 22, 2024
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Rated 5 out of 5 stars

Great Course!

Excellent course delivered by Suzanne Whenlock who was an amazing teacher. I learnt a lot and I feel confident in utilising that knowledge in a work setting. Thank you.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

A thorroughly engaging and productive…

A thoroughly engaging and productive experience. The course was well structured, with content that was relevant and also professionally applicable, What really stood out to me, was the sense of community. Distance learning can sometimes feel isolating, but I felt fully supported throughout the course. The company encouraged a welcoming environment that made learning enjoyable. I would definately recommend this course to anyone interested in improving their coding skills in a supportive and professional setting.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, even though I had no knowledge about the course, the tutor (Everett) was great with explanation, he made sure every members of teams understands every single word and sentence in depth. Lilian is lovely and beautiful person who helped me with assessments.

November 21, 2024
Unprompted review

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