We have ordered a stroller from babylux. The delivery was great and the product was in perfect shape. We got a message that some of the stroller parts might arrive at different time- safety bar, and t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We recently ordered a package from Babylux, and at first, only one of the two boxes was delivered to our home. We informed Babylux immediately, and although there was some initial confusion with G... See more
Company replied
Great prices and discounts—I would definitely recommend BabyLux for that. The only downside is the shipping, at least with GLS. My first order (8 months ago) arrived with a small hole in the ca... See more
Company replied
Very good customer service! The products were delivered very fast (within 2-3 working days) and I was pleasantly surprised by the two gifts received upon ordering the baby car seat, plus a card gif... See more
Company replied
Company details
Contact info
46, Route des Ecluses, 7784, Comines-Warneton, France
- 09 75 18 04 88 (france) - 078 48 16 10 (belgique)
- info@baby-lux.com
- baby-lux.com
4.7
Excellent
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super!!
Super!!! I was a bit worried because I’ve never seen this store in Brussels, but it turned out to be the best experience. The delivery, the offer and even the small gift were perfect!
October 31, 2025
Reply from Babylux
Hello,
Thank you so much for your wonderful message 😊 We’re delighted that your experience with Babylux exceeded your expectations — from the delivery and product selection to the little gift! Your trust and satisfaction mean a lot to us.
Best regards,
The Babylux Team
Excellent care for the order and fast
Amazed by the fast delivery and great care of the order. Did not expect to receive my order the next day!
October 28, 2025
Reply from Babylux
Hello,
Thank you so much for your kind feedback. We’re delighted to hear that your order arrived so quickly and that you were happy with the care taken in preparing it.
Your satisfaction means a lot to us, and we look forward to serving you again soon.
Best regards,
The Babylux Team
Good price and quick delivery service.
October 27, 2025
Reply from Babylux
Hello,
Thank you very much for your kind feedback ! We’re delighted to hear that you were happy with both our prices and the speed of our delivery service .
Your satisfaction means a lot to us, and we hope to serve you again soon .
Best regards,
The Babylux Team
Recommended seller
The bath mat is super nice and arrived very quickly. My baby loves it and it does a great job. Happy with my purchase!
October 4, 2025
Reply from Babylux
Hello,
Thank you so much for your lovely message 😊 We’re delighted to hear that you’re happy with your purchase and that your baby enjoys the bath mat! Your satisfaction means a lot to us.
Best regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you so much for your kind words 😊 We’re delighted that you consistently have a great experience with Babylux and that you appreciate our fast deliveries and good prices. Your satisfaction means a lot to us!
Best regards,
The Babylux Team
We bought a stroller which broke after…
We bought a stroller which broke after 4 months, the seller: baby-lux, said they are not responsible but the manufacturer is. This is not true, according to french consumer law, seller must provide 2 year guarantee of conformity.
October 20, 2025
Unprompted review
Reply from Babylux
Hello,
We read your review with great surprise. Our goal has always been to assist you in the best possible way and within the shortest possible time.
As part of this, we work directly with the manufacturer solely in your best interest in order to find a quick and effective solution to your request. It is therefore unfortunate that this has been perceived negatively.
However, the manufacturer has requested additional information that appears only on the label of your stroller chassis. Without this label, we unfortunately cannot proceed with the processing of your case.
After verification, there is no indication of any malfunction in the handling of your file by our customer service team. We believe that your refusal to send the label is probably not intentional.
This is why we would like to ask you the following question: do you understand French well?
If you prefer to communicate in another language, please don’t hesitate to let us know our advisors speak several languages and will be happy to assist you.
Best regards,
Team Babylux
Great product!
October 15, 2025
Reply from Babylux
Hello,
Thank you so much for your kind message 😊 We’re delighted to know you’re happy with your product. Your satisfaction means a lot to us!
Best regards,
The Babylux Team
4 days how the purchase supposed to be…
4 days how the purchase supposed to be delivered.
It took 12 days for the purchase to be delivered by GLS.
October 9, 2025
Reply from Babylux
Dear Mme Parfenova,
We’re really sorry to hear that your order still hasn’t been delivered after four days 😔
We completely understand your frustration, especially since the delivery should have already taken place.
Delays can sometimes occur due to the carrier’s logistics or high delivery volumes, but this is absolutely not the experience we want you to have. Our customer service will check the shipment status and make sure your parcel is delivered as soon as possible.
Best regards,
Team Babylux
Reply from Babylux
Hello,
Thank you so much for your kind review 😊 We’re delighted to hear that you’re happy with our fast delivery and competitive prices. Your satisfaction means a lot to us!
Best regards,
The Babylux Team
Delivered later than announced but still good service
The order took longer to arrive than initially announced but was finally delivered a couple days later. Good costumer service
September 27, 2025
Reply from Babylux
Dear customer,
Thank you very much for taking the time to share your feedback. We’re glad to hear that your order arrived safely and that you were satisfied with our customer service, even though the delivery took a little longer than expected.
We always do our best to ensure timely deliveries and truly appreciate your understanding and patience.
Wishing you all the best, and we hope to see you again soon at Babylux!
Best regards,
Team Babylux
Reply from Babylux
Hello,
Thank you so much for your kind review 😊 We’re delighted to hear that everything went perfectly with your order. Your satisfaction means a lot to us!
Best regards,
The Babylux Team
Extremely fast delivery and great…
Extremely fast delivery and great customer support.
September 17, 2025
Reply from Babylux
Hello,
Thank you so much for your kind review 😊 We’re delighted to hear that you were satisfied with our fast delivery and customer support. Your feedback means a lot to us!
Best regards,
The Babylux Team
Simple carrier
The Embrace is a nice, simple carrier, but it was too small for our 60 cm tall 3-month old (he probably has a long torso). So for the parents out there, it would be good to size up if you have a tall baby.
The delivery of the product by Babylux was prompt and smooth, no complaints there. Moreover, we can return the product, as per their policy.
September 11, 2025
Reply from Babylux
Dear customer,
Thank you very much for your feedback 😊
We’re glad to hear that you were satisfied with the prompt and smooth delivery, and that our return policy gives you flexibility.
We understand your comment about the Embrace carrier and appreciate you sharing this useful tip for other parents, it’s indeed good advice for those with taller babies.
Best regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you very much for your review 😊 We’re glad to hear that everything arrived well and on time.
Kind regards,
The Babylux Team
de artikelen werden snel geleverd en…
de artikelen werden snel geleverd en met een goede bezorgservice
August 25, 2025
Reply from Babylux
Hallo,
Bedankt voor je fijne feedback! Wat leuk om te horen dat de artikelen snel geleverd zijn en dat je tevreden bent over de bezorgservice .
We hopen je snel weer te mogen verwelkomen bij Babylux .
Met vriendelijke groet,
Het Babylux Team
Packaging can be improved
Packaging can be improved, it was sent with original box but it was meant to be a gift
August 14, 2025
Reply from Babylux
Dear customer,
Thank you very much for your feedback 🙂
We’re sorry that the packaging did not fully meet your expectations, especially since it was intended as a gift.
We will take your comment into account to improve our packaging solutions so that future orders are more suitable for gifting.
Best regards,
Team Babylux
Reply from Babylux
Hello,
Thank you very much for your review 😊 We’re glad everything arrived super fast and in perfect condition.
Kind regards,
The Babylux Team
Reply from Babylux
Bonjour,
Merci beaucoup pour votre avis 😊 Nous sommes ravis que vous soyez satisfait de la communication et de la qualité de notre service.
Cordialement,
L'équipe Babylux
We had to return the cybex pushchair we…
We had to return the cybex pushchair we purchased. The wheel continuously clicked. We only got a reply with a return form after writing a previous review. We sent the pushchair back as per instructions for a full refund. However, its been 20 days and we have not had any refund or heard anything from bablux!
August 11, 2025
Unprompted review
Reply from Babylux
Hello,
We are truly sorry for the situation you have experienced 😔 Waiting so long without news about your refund is unacceptable, and we understand your frustration.
We have immediately forwarded your case to our customer service team so they can verify the status of your returned pushchair and ensure that your refund is processed without any further delay.
You will be contacted shortly with a concrete update on the progress of your refund. Thank you for your patience and for bringing this to our attention.
Kind regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you very much for your review 😊 We’re glad to hear you’re happy with our service and that our customer support was fast and helpful.
Kind regards,
The Babylux Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.