BabyDoc Shop Reviews 

240
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 137 reviews, most reviewers were somewhat happy with their experience overall. Consumers commonly receive items on time, with some noting prompt delivery within a few days of placing their order. Many buyers appreciate the assistance from the staff, finding service helpful and knowledgeable during in-store consultations. However, some people were dissatisfied with the delivery timelines, reporting situations where orders were significantly delayed or never arrived according to initial estimates. Reviewers frequently mentioned issues with products, such as receiving incorrectly coloured or damaged items, or experiencing missing parts in their orders. Conversely, a small portion of people felt that customer support was inadequate, citing slow responses or a lack of resolution for concerns.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery_service. While many consumers report frustrating delays, missed... See more

Order

People report ambiguous experiences with order, as opinions on the process vary significantly among... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery, reflecting a wide range... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently reporting a frustrating lack of... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are friendly, knowledgeable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are expecting our first baby in July. We visited Baby Doc Shop earlier in the year for a personal shopping appointment which we found really helpful. We were helped by Evelyn who was really knowled... See more

Rated 5 out of 5 stars

We’re expecting our first child in October and bought a stroller, cot, and high chair from Baby Doc Shop. Each time we visited the store, we received excellent advice and support. When the... See more

Rated 5 out of 5 stars

Ordered a baby crib and it came 2 days later. Super fast service, the crib came in multiple boxes as it transforms while your child grows - these boxes were well labeled and meant we could store the... See more

Rated 5 out of 5 stars

We have bought from baby doc shop a few times and have had a brilliant experience, especially in store. I didn't get the store managers name but she was extremely helpful and couldn't do enough for us... See more


Company details

  1. Baby Store

Written by the company

The BabyDoc Shop are Ireland's Buggy Experts! Whether you're buying a buggy, car seat, high-chair, nursery item or picking up some handy accessories - you're guaranteed to get the best advice at the BabyDoc Shop! We stock a full range of all the best brands, including UPPAbaby, Bugaboo, Cybex, iCandy, Maxi Cosi AND we offer a price-match guarantee & flexible payment options (deposit secures stock). Shop online at the BabyDocShop.ie or visit us in-store in Dublin or Limerick.


Contact info

3.1

Average

TrustScore 3 out of 5

240 reviews

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Hasn’t replied to negative reviews

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3.1

All reviews

(240)

132 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

I ordered a buggy bag and wasn’t sure which one would fit my buggy, so I reached out on WhatsApp. They were genuinely helpful from the start. They explained that my buggy doesn’t have its own branded bag and recommended a great alternative instead, even sending me the direct link. I placed the order and the product arrived in just two days. Excellent service from start to finish. I couldn’t recommend them enough

October 22, 2025
Unprompted review
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Rated 2 out of 5 stars

Great experience until it came to…

Great experience until it came to delivery. Items delayed by 10 days initially with no communication of same only that I had contacted them myself to enquire, when they did arrive then 4 items were missing, I’m still yet to get a response from anyone about these four items, 3 items arrived today without any notice, one of which was something we hadn’t ordered and still missing two of the items we had ordered, still waiting for a response from anyone about these missing items. Very disappointing considering the service in store was great but not sure it’s worth the added hassle when due date is approaching, last thing you want to have to worry about.

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

All items dispatched (5) only parcel…

All items dispatched (5) only parcel 2&3 arrived still waiting on 3 parcels but yet all have been sent and delivered we brought delivery forward as we seen reviews about delivery and still no word, communication between shop and online team not good pay a lot of money to wait weeks

November 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Very good experience with baby doc…

Very good experience with baby doc shop. Delivery was very fast and emailed them about getting the wrong item and they got back to me very fast . Was very happy with them. I definitely will be buying from them again.

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience with delayed order

I placed an order with Baby Doc on 22 September for two Joie Elevate booster seats, and six weeks later I still haven’t received my items. I only found out this week — after I contacted them myself — that the colour I ordered wasn’t available. I explained that the colour didn’t matter and was assured that the alternative colour would be sent out by Saturday, but that didn’t happen either.
The lack of communication and repeated delays have been very disappointing. I wouldn’t recommend ordering from this website based on my experience

September 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Exceptional service

Exceptional service! I was let down by another baby shop and the girl I was dealing with over WhatsApp, had my order ready & shipped super fast as my baby is due any day now! Can’t recommend them enough!

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

Would not recommend. 7 weeks later and no delivery.

Online ad said 1-3 days for delivery. After I ordered and paid I was contacted and told the order would be out in 4-5 weeks.
It wasn’t delivered by week 5 so I enquired about the order. Then told it was on schedule to be shipped the following week but could not tell me beginning or end of the week. I emailed 1 week ago to see if the order was in the warehouse and explained I desperately needed the cot. No reply received yet. It’s supposed to be dispatched by this week which means if it is dispatched I won’t get it until next week going into 7 weeks since ordering.
I will never order from them again.

October 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Best products and best experience online and in store

I bought my son's 1st car seat + base (Joie i-Level Signature Eclipse + i-Base Encore) with BabyDoc Shop in store, in Limerick, and me and my wife had the best experience and support on deciding which model to choose. We had the option to pay in installments directly with the shop before collection, as we purchased all a few months before our baby was born - and this was great. Then we used the car seat for almost 2 years, and noticed it was becoming a bit tight for our son. We did some research online, and decided on the model we wanted to buy next (Joie i-Spin XL) and the price was already good, but we found somewhere else for a bit lower. For our surprise we found out BabyDoc Shop offers a price match guarantee, so I submited a request online and they responded with the approval and with a link to the product with matched price. We had no doubt on moving forward and purchasing from BabyDoc Shop, as we already trust them and know they offer the best products while also being friendly and supportive on showing and helping decide on the best products for the family. Thanks very much BabyDoc Shop Team!

October 6, 2025
Unprompted review
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