MORI Reviews 

Reply from MORI

Nov 10, 2025

Hi There,

Thank you so much for your lovely message! We’re so glad everything was sorted quickly and that your parcel found its way to you. If there’s ever anything else we can do to help, we’re always just a message away.

Wishing you and your little one many cosy moments ahead,
The MORI Team

Reply from MORI

Nov 6, 2025

Hello Parker,

Thank you so much for that wonderful feedback. We will always try to help where we can.

I am so pleased we were able to amend the sizes in time.

Have a fabulous evening.

Kind regards,

Kay
Senior Customer Care Executive

Reply from MORI

Nov 6, 2025

Hello Kiera,

Thank you for your kind words.

We are here to help and its wonderful to receive such positive feedback from our loyal customers.

So easy to reach us too, no press 1 for this and 2 for that just pop on Live Chat or email hello@babymori.com

Have a fabulous evening.

Kind regards,

Kay
Senior Customer Care Executive

Reply from MORI

Nov 6, 2025

Hello Kiran,

Thank you for your wonderful feedback.

We are very lucky to have Kathlene in our team she really does care about all MORI customers and always provides resolutions as quickly as possible.

I will make sure she is aware of your praise.

Have a lovely evening.

Kind regards,

Kay
Senior Customer Care Executive

Reply from MORI

Nov 3, 2025

Dear Heather,

Thank you so much for your kind words, they truly mean the world to us. We're sorry your first order went astray, but we're so glad we could make things right quickly. Every experience matters, and we're committed to ensuring yours feels seamless and cared for from start to finish.

It’s wonderful to hear your replacement arrived safely, and we’re grateful for the chance to turn things around. Thank you for choosing MOR, we’re lucky to have you in our community.

Warm wishes, The MORI Team

Reply from MORI

Oct 27, 2025

Dear Customer,

We’re really sorry you’ve had such a frustrating experience, it’s the last thing we’d want, especially when you’ve placed your trust in us to deliver something special for your little one.

We’ve tried to locate your order using the details you’ve shared, but haven’t been able to find a match just yet. If you could send over your order number, we’ll dive straight in and get this resolved as quickly as possible.

Thank you again for your patience, we’re truly sorry for the delay and the lack of clarity so far. We’ll do everything we can to make this right.

Warmest wishes, The MORI Team

Reply from MORI

Nov 3, 2025

Dear Alec,

Thank you so much for sharing your experience with us, and for your patience while we looked into what happened. I want to start by saying how truly sorry we are. The experience you’ve described isn’t what we stand for at MORI, and I completely understand your frustration.

After reviewing your case in full, including all previous communication and feedback, here’s what we’ve found:

For the pyjama top, you’re absolutely right that the product image shows a button opening at the back. This design feature is included in sizes up to 2 years but not in the 4–5Y size you received. We should have made that difference clearer on our website, and I’m so sorry for the confusion and inconvenience this caused.

Regarding the swimsuit, your note about the fabric puckering after one wear has been shared directly with our Product Team. It’s not something we’ve seen before, but we take every comment seriously and are reviewing the fabric and construction for future collections.

Our Customer Care Manager has reached out to you personally and is awaiting your reply so we can fully resolve this for you. We truly appreciate your understanding, and we’ll make sure you’re never left chasing for answers again.

With warmth,
The MORI Team

Reply from MORI

Oct 23, 2025

Hi Una,

Thank you so much for sharing your experience, and we’re truly sorry for the hiccup at checkout. That’s certainly not the smooth first impression we aim to deliver, and we appreciate your patience while our team resolved the duplicate payment swiftly.

We’re glad to hear the refund was processed promptly, and we hope your order brings joy once it arrives. If you ever need help with future purchases or have any questions, we’re always here to support you.

Warmest wishes, The MORI Team

Reply from MORI

Oct 20, 2025

Hi Mary,

Thank you so much for your kind words. We're thrilled to hear your query was resolved swiftly and that our after-sales support hit the mark. Speed and care are at the heart of how we operate, and it's wonderful to know that came through clearly for you.

If there's ever anything else we can assist with, we're just a message away.

Warm regards, The MORI Team

Reply from MORI

Oct 17, 2025

Dear Harry,

Thank you again for your thoughtful follow-up and for taking the time to return the item, we truly appreciate your care and promptness.

We’re very sorry the experience didn’t reflect the ease and joy we aim to deliver. From the delivery mix-up to the missing gift box, we understand how frustrating this must have felt, and we’re grateful you gave us the chance to make things right.

Our team has now logged the return and issued your refund. You’ll receive confirmation shortly via email, and we hope this brings some peace of mind.

We’re always learning from feedback like yours, and we’re committed to making every experience better than the last.

Warmest wishes,
The Mori Customer Care Team

Reply from MORI

Oct 10, 2025

Hi Mummy Blackburn,

What a joy to read your review, thank you so much for your kind words!

We know how elusive those Bashful Bunnies can be, so we’re thrilled we had just the one you needed in stock. And Kay will be absolutely delighted to hear she made your experience a smooth and speedy one.

It means the world to us that you’d recommend MORI, and we’re so glad we could help make your Jellycat hunt a success.

Wishing you and your little one many cuddly adventures ahead.

Warmest wishes, The MORI Team

Reply from MORI

Oct 10, 2025

Hi Kate,

Thank you so much for your thoughtful words. We’re genuinely touched that you trust MORI sleep suits for your little one, what a compliment to know they’re the only ones you choose.

It means a lot that our customer care team could support you quickly and clearly. That kind of feedback fuels everything we do.

Wishing you and your son many cosy, peaceful nights ahead.

Warmest wishes, The MORI Team

Reply from MORI

Oct 10, 2025

Hi Erica,

Thank you so much for your beautiful words, they truly warmed our hearts. We’re thrilled to hear that MORI PJs have become a favourite for your little one, and even more touched that you choose them as gifts for new arrivals. That kind of trust means everything to us.

We’re also so glad our customer care team could step in and resolve the delivery hiccup quickly. It’s always our goal to make things right, especially when gifting is involved.

Thank you again for being such a thoughtful part of the MORI family.

Warmest wishes, The MORI Team

Reply from MORI

Oct 8, 2025

Hi May,

Thank you so much for your thoughtful review, and for giving us the chance to make things right when your order didn’t arrive quite as expected.

We’re really sorry the packaging wasn’t gift-ready the first time around. That’s not the kind of detail we ever want to miss, especially when something is meant to be shared with love. We’re so glad our team could step in quickly and get the replacement to you in time, it means a lot to know that the service felt supportive when it mattered most.

Your kind words about our team and your trust in us truly mean the world. We’ll keep striving to make every experience as smooth and joyful as your final delivery.

Warmest wishes, The MORI Care Team

Reply from MORI

Oct 8, 2025

Hi Lauren,

We’re so sorry for the experience you had, and truly grateful you took the time to share it. You deserved a smoother, more thoughtful resolution, and we regret that it took multiple emails and far too much of your time to get there.

We completely understand how frustrating it must have been to see your original item go out of stock, only to have the replacement unavailable too. That’s not the kind of care or clarity we aim to deliver, and we’re taking your feedback seriously to improve how we handle stock updates and refund requests going forward.

The fact that you still love our pyjamas means the world to us, and we’re sorry that the service didn’t match the softness you’ve come to expect. Thank you for sticking with us, even when we didn’t get it right.

Warmest wishes, The MORI Care Team

Reply from MORI

Oct 6, 2025

Dear Jan,

Thank you so much for taking the time to share your experience—and I’m truly sorry for the frustration and disappointment this has caused.

We’ve looked into your order and can confirm that our team was able to successfully update the delivery address, and according to tracking information, your parcel was delivered on Friday, 3rd October.

That said, we completely understand that the process didn’t feel as responsive or reassuring as it should have—especially when gifting is involved. We’re actively working to improve our support channels and fulfilment timelines, and your feedback is incredibly valuable in helping us do better.

We’re so sorry again for the stress this caused, and we hope the gift still brought a little joy to its recipient. If there’s anything more we can do to help, we’re always here.

Warm wishes, The MORI Team

Reply from MORI

Oct 3, 2025

Hi Moe,

Thank you so much for your kind words — we’re absolutely delighted to hear that your experience with us, both online and in-store, has felt thoughtful and reliable. Caring for our customers is at the heart of everything we do, and it means the world to know that came through.

We’re so grateful for your recommendation — and we look forward to welcoming you back whenever you need us.

Warmest wishes, The MORI Team

Reply from MORI

Oct 1, 2025

Hi Jane,

Your kind words truly made our day — thank you for taking the time to share such lovely feedback. We’re so glad we could support you quickly and proactively, and it means the world to know you felt cared for.

If there’s ever anything more we can do, we’re just a message away.

Warmest wishes, The MORI Care Team

Reply from MORI

Oct 1, 2025

Hi Kristen,

We’re so grateful for your continued support — and truly appreciate you taking the time to share such thoughtful feedback. It means the world to know you’ve had consistently positive experiences with us, even when things didn’t go quite to plan.

We’re always here to help, and it’s lovely to hear that our team could resolve those little hiccups with care and speed.

Wishing you and your little one many more MORI moments ahead.

Warmest wishes, The MORI Care Team

Reply from MORI

Sep 29, 2025

Thank you so much, Sonali.

We’re delighted to hear that our customer care team made your experience smooth and solution-focused. At MORI, we believe every interaction should feel as comforting and thoughtful as our products—and your kind words tell us we’re on the right track.

It means the world to know you feel supported and inspired to return. We’ll keep doing everything we can to make your journey with us seamless, joyful, and full of little moments that matter.

With thanks, The MORI Team