Babyshop.com  Reviews 

I ordered a bicycle for my grandson.
When I made the payment, I received an error message saying that it had not gone through and that therefore no order had been placed. Nevertheless, the amount of €140 was debited from my account. I have not yet received an order confirmation.
I contacted support and received a reply with a ticket number. No response since then.
After reading all the bad reviews, I no longer need the order, but I would of course like my money back.

Where is the zero star option?

Been waiting for a MONTH to get a refund because the website didn't function and placed and paid my order 5 times. Sent 4 packages back and still waiting for the more than 400 euros of refund... I did get a refund of 9 euros... Don't know which idiot is responsible for the refunds?
And don't answer me that you can't find an email with my name in it... I sent 10 of them!

Was thinking of calling the costumer service today, but based on the reviews here and since I live in Belgium I could spare me the costs of calling...

Very dissapointed in this webshop, one advice: buy somewhere else!

f I could give zero stars, I would.
I’ve been a loyal customer of Babyshop for the last four years, but my most recent experience has been the worst by far. I returned two of the three items from my latest order, and even though the return was received almost two weeks ago, I’m still waiting for my refund.

It is now impossible to reach customer service. Previously, you could call between 10:00–12:00 Monday to Friday, but now no one answers. I have also sent two emails and have not received any reply.

This will likely be my last purchase with Babyshop. The service has changed dramatically for the worse, and it’s disappointing to see a company that once valued its customers treat them this way.

Ps reply to your response. I have already emailed you twice and still got no response although you say you will reply in 40business hours.

Worst customer service in a business, I haven’t seen anything worst than this , even a scammer call center is better handling, ordered a big order and still haven’t received it every time I call them no answer of they answer with we will raise complaint and no action taken by them so yeah it’s a big scam

This company Is Really bad They are not replying My messages they are not picking up my phone call,s because the shirt which i order is Small And i want big But They are not responding Me and at the first they said Ok we will exchange your Item But you need to pay 300 extra i am agree to give but after that They Are not Answering Me what type of company is This can some one please Do Something And try to solve out this matter this is the first and last time i have order From Babyshop And i will recomend to everyone please dont Buy anything from Here They are a big scammer… just want extra extra money After that they will not reply you

Placed an order on 12th Oct with delivery date of 13th Oct for 4 items and 26th Oct for furniture item. Despite regular follow up today is 16th Oct and i still have no idea when my order will be delivered. The customer service is terrible and have no clue about when the items will be delivered. I will never buy from this brand ever again.

placed an order on October 13 and asked to cancel it right after receiving the shipping notification.
The company replied that cancellation was not possible — but later the same day they sent me another message saying that one of the items was out of stock.
I find it completely unfair that they refused to cancel the order while admitting that part of it couldn’t even be delivered.
Very disappointing customer service. I will not order from them again.
_______________________________
Thank you for your reply. However, your explanation still does not solve the main problem.

You informed me that one of the items in my order was out of stock — but you never specified which product is missing. I placed the order mainly because of that particular product, and only added the other items as accessories.

Therefore, it is completely unfair that:

You refused to cancel the order when I requested it, even after confirming that an item was unavailable.

You did not tell me which product is missing, so I cannot even know what I am paying for.

I kindly ask again to cancel this order without any administrative fee, as my cancellation request was made immediately after learning that the order could not be fulfilled as placed.

I hope you will review this case and improve transparency toward your customers.

This is honestly one of the worst stores we’ve ever dealt with. Prices are outrageously high and their customer support is practically non-existent. Getting a refund requires hours spent chasing them, if they ever bother to process it. Many products arrive damaged or incomplete.
To make things worse, in our last purchase we bought a gift for a baby’s 1st birthday party and ended up completely embarrassed when the present was opened in front of everyone because three pieces were missing! We basically gave away garbage since it’s completely useless. It’s been weeks since we started emailing their customer service and they still haven’t replied.
Terrible quality, zero accountability and no respect for customers. We absolutely do not recommend this store.

Hi, please check the emails we sent you from the provided email address on oct 6 13:02, oct 9 14:37 and oct 15 13:51.

Disgusting returns policy - £40 to return an item which you don't get back! Most customers don't look at returns policies before they buy on the basic assumption that it will be free to return or at the most be a nominal fee. Appalling. Now stuck with something that doesn't fit.

I really should’ve read the reviews here first……Bought a Stoy 14’ bike last week and got no confirmation email. A few days later, I got a email to tell me that the bike is on its way. Today I received the bike with defect but can’t make a return or complaint because the I don’t have the order number! And they don’t answer emails! Worst customer support ever!

They sent me the product on time. They didn’t reply to my email at first but then they were professional and the school bag was amazing . Thanks

BEWARE ALL CONSUMERS!! The WORST SCAM! They STEAL your money. MY order, worth over £900 (that was paid for next day delivery) did not arrive until a month later. When I sent the order back, I received all confirmation emails saying they had processed the returns however still no refund. They ignore emails and don't answer the phone. I placed the order back in May and its now September and still no refund. I am going to have to take legal action and will use my media links to expose this company.

I ordered all the time from Alex and Alexa and never once had I an issue.

Order from another website.

I made my order 16th of august. Got the tracking code almost straigth away, and the estimated time for delivery was 3-5 days. But babyshop never delivered my order to the delivery company. It is now 31th of august and I have not heard a thing of my order. Customer service does not answer. I will never order from this place again.

Well… it’s been 5 days I’m trying to place an order, but I get stuck at delivery point and can’t move forward… sent an email 4 days ago and no response 😆 as if they didn’t want our money!

The Worst shopping experience ever!

I purchased 2 orders half months ago,order numbers:277968 and 273659
I still haven’t received any of them, no shipping info, I sent them 3 emails and no one has responded!! I spent almost 250euros on this orders! Are they thieves??? Should I call the police???

PS: THEY DIDN'T give me any tracking number when they shipped! All the time is wasted!!! My address is fine! I NEED MY ORDERS!!! SENT THEM BACK TO ME!! GIVE ME THE NEW TRACKING NUMBERS!!!!!!

STILL NOW, NO REFUND! NOTHING!! THE ARE ABSOLUTELY THIEVES!!! GIVE ME MONEY!!

Should have read the reviews.
Shipping was delayed but after that the real issues started.
We bought a kids bike that turned up with defects. Tried to reach out, had to file a claim but could only do so when approving to agree to costs in advance. (?!?)
Also could not use the order number they gave us needed a different one. Also the claim form was a pain, attachments are mandatory but the form kept giving errors.
Have heard nothing back from them yet, not even after queries about the claim via email.
Do not recommend to but from here.

Hello,
Ive tried to contact you several times with no answer. Three weeks ago we ordered a bicycle for our daughter. The package has been lost and never delivered- order nr.176283. Only the “Kurv” arrived and not the bicycle.
We have contacted Bring, they can’t locate the package and they said to contact you/the sender.

We promised our daughter a new bicycle for her birthday and she’s upset to wait for it. Can you send a new/replace it? As soon as possible.

I ordered two pairs of shoes for my children, but unfortunately need to exchange them due to wrong sizes, but I didn't receive an order confirmation, so I can't do it! I guess I'm stuck with them?!

I contacted customer service, but no answer in over a week. It's a pity such a reputable shop is providing such bad customer service...

I am writing out of sheer frustration. I purchased the STOY 14” Vintage Bicycle on 10th April 2025 for my son, and while the design of the bike is nice, the quality of the tires has been a complete disaster.
My son only rides this bike for 2 minutes a day (to and from preschool) and sometimes during weekends, yet the rear tire has worn out ridiculously fast. On top of that, I’ve had to fix FOUR punctures in the past two weeks. Four! For a child’s bike that is barely used. This is absolutely unacceptable.
What makes this even worse is the shocking lack of customer support. I raised a support ticket over a week ago—no response. I reached out on Instagram, finally got told I could apply for a claim, but then hit another wall because I can’t even find my order number on your website. So now I’m stuck in a deadlock: no support, no way to claim, and a completely unusable bike.
Meanwhile, my son is devastated because his bike keeps breaking down. It is incredibly disheartening to watch his disappointment while your support team ignores customers.
Frankly, this has been one of the worst purchase experiences I’ve had. The product quality is questionable, and your after-sales service is nonexistent.
Unless someone gets back to me immediately with a proper solution (and an alternative way to submit my claim since I cannot find the order number), I will have no choice but to escalate this matter further.I strongly urge your team to take responsibility and act without any further delays.

I have ordered things from babyshop several times, the experience was good until they started updating their website. This time I placed an order for an overall, the money was reserved by MobilePay but not actually paid and I didn’t get any order confirmation so I emailed them about it and placed another order just in case the item would run out of stock, I was hoping they’d release my payment in the meantime. However, the second attempt “failed” too. Then, I emailed them about it as well and asked for advice on what to do, and I didn’t dare to order anything else. For both of the orders, I didn’t receive any order confirmation, but a few days later it showed in my posti app that two parcels from babyshop were coming my way. I once again informed them the situation and asked for guidance, but it’s been a week and still no response from their customer service despite their promise was to reply within 72 hours. I’ve picked up one of the parcels, unfortunately I need to return it. However, I don’t have the order number to even register my return due to the missing order confirmation. The experience is just so confusing and unpleasant, I hope I can still get my money back. I guess many others also faced / are facing similar issues caused by their under construction website, there were other problems with the website too such as broken filters, mismatch prices and items, etc. If they decide to continue running business with a broken website, they should be ready to address any issue caused by it timely instead of leaving their customers hanging.