Good service
We were very busy with our customer service until we found Backbone. They really help you out and take care of everything. Highly recommended!

Reply from Backbone Customer Service
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We help online stores scale smarter — delivering fast, human-backed customer service that drives loyalty, protects your brand, and keeps customers flowing back.
Trasmolenlaan 12, 3447GZ, Woerden, Netherlands
We were very busy with our customer service until we found Backbone. They really help you out and take care of everything. Highly recommended!

Reply from Backbone Customer Service
I have a business based in Lithuania and I was looking for ways to support my shop online. After doing some research, I came across Backbone Costumer Service. They helped me promote my web shop on google and took care of my mailbox. I had a lot of help especially from Dylan. Thanks a lot boys for the support!

Reply from Backbone Customer Service
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
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Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.