Back Care Online Reviews 

668
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online purchasing process is exceptionally simple and straightforward, while ordered goods arrive very promptly at their doors. Consumers are also genuinely pleased with the overall product quality, noting that items like supportive mattress toppers and specialized cushions are extremely comfortable and well-constructed. However, some customers also noted occasional issues with delivery communication or missing tracking updates for their urgent parcels. A few reviewers additionally mentioned minor practical inconveniences such as struggling to fit items into storage bags or needing more accurate product color descriptions.

What people talk about most

Product

People report positive experiences with product, noting that items such as mattresses, cushions, and pillows... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt dispatch times, speedy arrivals as... See more

Quality

Users describe positive interactions with quality, noting that the items are very comfortable, sturdy, and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting a simple and easy buying process... See more

Service

Customers consistently note positive experiences with service, highlighting great products and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered late on a Tuesday evening and delivery was early on Thursday morning. The item was on sale at the time and very competitive compared to most other sellers. Assembly of the inversion t... See more

Rated 5 out of 5 stars

I found this company with a Google . By researching their background I felt reassured. I could have found cheaper but opted for this one because of the research we did. The product was well packaged.... See more

Rated 5 out of 5 stars

My experience with back care online was flawless, a very speedy delivery can't fault them at all. I ordered an inversion table due to having 3 bulging discs, just starting to get the hang of using i... See more

Rated 5 out of 5 stars

I found the site easy to use and with a good selection of back support cushions. An accurate picture of the pressure cushions blue colourway would be appreciated. Once I had ordered, communication fr... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

One of the UK's leading suppliers with many of our products being manufactured here in the UK - Shop Now - Sale end soon.


Contact info

4.8

Excellent

TrustScore 5 out of 5

668 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(668)

73 reviews in the last 12 months

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Rated 3 out of 5 stars

I bought a Putman pillow believing it…

I bought a Putman pillow believing it to be made of memory foam. There was no options to choose a foam at the time of purchase. I received the cheaper polyeurathane foam version. I asked to return this and exchange it for thr memoyfoam version. The manager, June said I would have to pay to return it. After I had reminded her that I had the right to free returns under distance selling laws in England, she agreed to refund me the £5.15 postage if I paid to send it back. Good job I paid through PayPal as I had to use Disputes to get my money back. Took from September 22 to October 20 to get my money back. I still haven't received the £5.15, promised if I paid to return the pillow. Later I bought the memory foam version direct from Putnams online, cheaper than them. I do not recomend Back Care Online. They have not been honest or fair with me.

September 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy to deal with and good communication

The website was easy to navigate, and once my order was placed, I was regularly kept updated with delivery details etc. Delivery was quick too. Very reasonably priced compared to other companies selling the same item.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

A Friend in Need

I am Debbie, I ordered this topper for my friend Ernie who is sleeping downstairs currently. He needed to be close by to his wife who is terminally ill downstairs.
He wanted to hold her hand whilst she slept, so I bought this topper as he was on his sofa. He’s so comfy, and so grateful to receive this. The website was easy to use, and delivery was quick and efficient. The product is super. Your work is done ✔️

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Utterly amazing

This is the third time I have ordered from Back Care, amazing topper and the delivery was super fast ! Highly recommend

October 3, 2025
Unprompted review
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Rated 4 out of 5 stars

Sciatica and piriformis sufferers

A sufferer of sciatica and piriformis syndrome, searching for decent mattress topper came across this site and read about the ripple mattress

Ordered it and used it ever since, pain and discomfort seems to have dissipated .

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service and great price

Fantastic service and great price. I have neck disk compression and this is the most comfortable pillow I have ever experienced. I did have a very shape one but this square shape gives a much better support to my neck and shoulders. Firm but flexible and cheaper than other retailers.

September 19, 2025
Unprompted review
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Rated 5 out of 5 stars

easy to use website

easy to use website, good prices and quick delivery. The Putnam heel life leg pillow works really well although my husband finds it a little firmer than he would like I just turned it over to alter the angle slightly and he was fine.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Comfortable travel mattress

The website was easy to use and travel mattress as described. It was delivered in a timely manner. It fits well in the storage bag. It is quite heavy so you wouldn't want to carry it far.
I laid on it and it felt reasonably comfortable. Eight year old grandchild with broken collarbone slept one night and said it was comfortable.
I am considering buying another for Christmas.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful product and service

Wonderful speed of service and delivery of the slothie mattress topper. We wanted it for our campervan for travels and it arrived in the time they said which I was so grateful as we were committed to travel. Thankyou. It’s compact, comfy and ideal for what we need

August 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Sleepless nights

The mattress topper was easy to order even for me. I was looking for something inventive after all other mattresses have failed to give me a good night's sleep. I decided to try this topper after searching online, hoping it would be different and solve my problems. The design of the topper made me curious,so i purchased one to put on top of my memory foam mattress. It has turned out to be an excellent purchase. I suffer with osteoarthritis, rheumatoid arthritis, oestioprosies. I also suffer with acute COPD and have to sleep with head of bed raised. Since I have had the mattress topper ,I have had a good night's sleep. I would definitely recommend this topper, it's helped me .

August 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Slothie Mattress Toppers

Speculatively purchased 2 x Slothie Mattress Toppers with covers and bags 12 months ago. We were enticed by the price and the styling. As we were new Campervan owners we needed something that did the job was durable and compact enough to stow away easily. These Slothie Toppers do all of that and more in spades. After 12 months of frequent use, monthly+, they have exceeded our initial hopes. We absolutely love them, they are as firm today as they were 12 months ago. The topper has just the right amount of support, cover is easily removed and the storage bags are robust and very good quality.
Highly recommended for all Campervan & Caravan owners looking for a high quality Mattress Topper.

August 11, 2025
Unprompted review
Rated 2 out of 5 stars

Chair was too firm for me and as I sit…

Chair was too firm for me and as I sit on it for a prolong period of time working, it gets painful. I informed back care online they advised that I buy Memory Foam Coccyx Wedge. Stated its normally priced at £65.22 but offered to sell it to me for £32.61 and free delivery. I purchased the item which seems to work. However my honest opinion is that the chair is not a comfortable chair, I made the wrong choice. Back care online carried out their obligations.

August 3, 2025
Unprompted review

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