Back Care Online Reviews 

I ordered knee pillow 31 Dec 2024. Never received. A parcel was received by royal mail 10th January but it was my neighbours not mine despite tracking number signed off. I contacted June straight away and numerous emails since. I have also contacted royal mail 4 times and local post office who admitted that the post person was agency and made loads mistakes no longer works for them, and the parcel is lost. They gave details for me to pass to June including my post office query number, phone number to call and to say under trace 24 the sender is able to claim up to £150 for undelivered or lost parcels. This June has refused to do saying as far as they are concerned it has been delivered, to look around for it or its probably stolen and to contact police. IT HAS NOT ITS LOST. The picture of parcel delivered is four or five times bigger than a small knee pillow. I cannot claim from the post office the sender does this direct which I have notified them off. Refusing to do. Trading Standards have taken on the case. UPDATE 27/1 AVOID THIS COMPANY I have received a reply AGAIN stating not their problem as parcel posted. I telephoned ROYAL MAIL ON 03457740740 their customer services department, PARCEL LOST despite me sending backcare my details to make a claim against lost parcel, THEY HAVE NOT DONE SO, this is now a BREACH OF CONTRACT. Company hiding behind emails and taking no responsibility once they have your money. Please look at other reviews I am not the only person this has happened to. BEWARE!

Please only order from this company if you are actually at home to receive it.

I ordered an 8° Wedge Cut Out cushion. Annoyingly they don't deliver to Northern Ireland where I live, so it was delivered to my son's address in England.

Royal Mail stated it was delivered on 14th December; however the given image proof was completely unacceptable as it showed a tiny fraction of a grey bag just visible from an open door (see profile picture). My son, having never found this parcel, stated the package showing was a Wayfair package. He had several deliveries the same day from RM.

I sourced a replacement elsewhere (that actually delivers to NI), and asked the company for a refund.

They made me wait ages under the guise of 'doing investigations' before eventually refusing the refund by hiding behind the 'Safe Place' policy, as in, 'RM said they delivered it therefore you have it.'

Consequently I am now £43.39 unnecessarily out of pocket, not to mention having to replace the item.

Unlike companies, I don't have insurance for this kind of situation.

A very unprincipled, uncaring company, as further evidenced by the Trustpilot warning about 'displaying Trustpilot content incorrectly.....'

Great product, as described. Good order and delivery communication.

the item is overpriced for what it is, it's less comfortable than I hoped and a bit too large, or the hole too small to be able to position it in the most comfortable way. its just a circular piece of foam with a hole cut in the middle, cost me £40

Fast delivery an friendly staff good service

I desperately needed the Slothie Travel Mattress for an impending trip. Unfortunately they didn’t have it in stock, so the 2-3 delivery day window couldn’t be honoured. I contacted June via customer service. I have to say that the service she gave was exemplary! She moved heaven & earth to ensure I got the mattress in time. Extremely efficient & friendly. The mattress has arrived & is superb. Exactly what I was looking for. Excellent quality. Thank you! I couldn’t recommend highly enough!

My daughters simply love the purifier …
They both now like to use it ..
Really good device and great service !
Simple as !

Quick delivery. Foot massage machine is incredibly helpful for my diabetic icy cold feet.

Fantastic products at competitive prices. I purchased a Putnam’s memory foam wedge pillow to make sleeping more comfortable with ongoing oesophageal issues. It has made a big difference and is so much comfier than trying to prop myself up on pillows.

I also made a snap decision to buy the Renpho Eyeris 1 eye massager as a stress reliever and I am so glad I did. It’s amazing. Blissful. I believe you can play your own choice of music through it but I love the generic soothing music already installed. The eye mask massages your eyes gently and your temples more firmly while gentle heat helps soothe away any tension. It’s brilliant.

Back care online delivered everything promptly and packaging and communications were excellent. What a fab find. I recommend heartily this company and the products I bought. Thanks so much

Excellent service and product

I was worried about dealing with this company, bcos of the bad reviews.

I had nothing to worry about, as I found it easy to order, which arrived on time, plus the customer service lady, June, was really helpful, thank u ;)

The only bad thing is that there's no phone number to call, and bcos I struggle with arthritis in my wrists and hands, typing is really difficult and painful.

Fantastic quality product.
Brilliant communication
swift and secure postage.

Quick and easy ordering, price was very competitive and good quality. I would use Back Care again.

This is a very nice addition to the bed in my van. While I have about 60mm of foam on the bed, I often feel my shoulders are sore so don't sleep well. This mattress is perfect to give me good sleep. Ordering easy, delivery 💯 %. I got the stuff bag although I will rarely use it. It is large, but at least I won't be wondering how they got it into the bag, I find it annoying when you purchase something & it's almost impossible to put the item back into the bag or box. Won't be a problem here.

Excellent service and a great quality product, bought mine to go on top of a firm campervan mattress- so comfortable now I'm considering sleeping in my van rather than my bed!!. nice storage bag, easy to get the mat into, no struggling with too small packaging!

The sit stand mechanism arrived in two boxes, was easy and quick to assemble in 1/2 hour with the provided tools and the mechanism and structure is very robust. Great product at a great price, quickly delivered without a fuss.

Easy to set up.
Once got height and pivot point sorted it was easy to use.
Has help to stretch my ham string and lower back.
Using it every other day for 3 short periods.
Highly recommended.

Excellent desk frame I ordered. Super sturdy and rock solid. Easy to install and now allows me to use my existing worktop without buying a whole new desk.

I have Dystonia and this neck pillow is perfect for me to support my neck while’s I’m sitting in my chair , I did take out some of the padding to make it a little more softer for me , which is a good option for everyone thanks to zip the full length of the pillow . It’s on a weighted strap that means it can be adjusted easily in the chair for comfort. Excellent for me .