Our experience was pleasant. Package delivery time was fluctuating a bit but it arrived fairly quickly. Unboxing was very nice and presenting. The device, an Apple Watch Series 9, arrived in a condit... See more
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Review summary
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The phone arrived quickly and is in perfect condition. The price was good. The selling experience was not so positive- I had to send two inquiries, an email and start a chat before finally receiving t... See more
The watch arrived on time, for which I was grateful. It was in perfect condition and I am very happy with it, even though I’ve had it for nearly a year now. For this, they deserve five stars.... See more
Company replied
The product in itself in great, the phone has almost zero marks on him but the battery level is not not as high as I would have hoped (86%). The delivery was very fast but I was not very happy wi... See more
Company details
- Online Marketplace
- Cell Phone Recycling and Unlocking Service
- Computer and Accessories Store
- Electronics Store
- Internet Shop
Written by the company
Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. https://backmarket.com.au https://www.backmarket.com.au/reviews
Contact info
4.3
Excellent
533 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I paid for an Australian iPhone but…
I paid for an Australian iPhone but received a disguised Chinese model. I wasted hours trying to transfer data from my old iPhone, which failed multiple times because the Chinese version does not support eSIM. There is no error message and the phone number just won't work; it takes research on Internet forums to figure out why the eSIM transfer is failing.
After arranging the return, the Back Market operator offered sympathy but zero compensation for half a day of lost time. Their only solution was to refund or replace the phone. Burning half a day due to their error, with no acknowledgement of my time's value, suggests they consider it worthless—their mistake, my day wasted.
June 12, 2026
Unprompted review
Reply from Back Market - Australia
Hi Jay,
I’m sorry to hear that you did not receive a device that supported eSIM capability. I understand your frustration at the inconvenience and cost to your time.
I am glad that our team has been in touch and were able to resolve the issue for you and have issued a full refund.
We have followed up with the Seller to ensure that devices are listed with the correct SIM configuration to avoid such errors in the future.
If you need any further assistance, please don't hesitate to reach out at help.backmarket.com.au.
Kind regards,
Back Market Australia Customer Care
Trustworthy but it depends on the…
Trustworthy but it depends on the seller you buy the goods from. Got a refurbished MacBook air 2020 and delivered as described.
June 5, 2026
Condition of phone was better than the…
Condition of phone was better than the description.
June 9, 2026
Communication are ok
Communication are very slow /delivery /slow.Arrived today . Not used yet.
June 2, 2026
Excellent experience
Searching and ordering on the website was easy. Product was shipped and received quickly. Great quality, no visible marks, works as new. Excellent experience, no complaints whatsoever
June 5, 2026
Excellent product, on time
Excellent product (MacBook pro) in great condition and delivered quickly.
May 29, 2026
Good quality control
Super easy. Quality control seems to work really well -- phone came in perfect condition.
June 2, 2026
The phone I received was a piece of…
The phone I received was a piece of sh*t...
Paid for a premium device and was sold an absolute donkey. Battery performance was meant to be upgraded but this has been a major failure point.
Getting this refunded has been a major issue. Still in limbo.
Had to buy another phone in order to return the dodgy phone.
May 18, 2026
Unprompted review
Reply from Back Market - Australia
Hi Nick,
I'm sorry that we let you down and that the device has been experiencing issues.
I can see our team has been working through this with you and confirmed that the device is covered under our 12 month warranty. The device has now been repaired and returned to you. Your warranty has also been extended as a result of the repair.
If you need further help, please don’t hesitate to reach out to us directly at help.backmarket.com.au. We aim to respond to all customer queries within 1 business day.
Kind regards,
Back Market Australia Customer Care
Absolutely perfect in every way
I was kept informed regarding delivery. Phone is in excellent condition and works perfectly. Am 100% happy with my purchase and the seller.
May 18, 2026
Perfect!!!
Ease of looking for the iphone I was looking for. Pricing is great and easy checkout with payment options.
May 16, 2026
Unfortunate First Purchase
My first time purchasing a refurbished phone. I purchased the Samsung S23 Ultra and delivery fairly quick. The condition of the phone was pretty good however before I got top set up the phone I noticed the back cover was loose on one side. I had a closer look and the whole back cover was about to come off. Since I had already purchased accessories I asked if the supplier could find a similar replacement but they decided for a refund even though I could see they had stock of other similar models at the time. The communication was from Back Market was good and I believe they are trustful though. Just an unfortunate first experience.
May 15, 2026
Reply from Back Market - Australia
Hi Ji-sub,
Thanks for sharing your experience with us, and I'm sorry your first refurbished phone purchase didn't go quite as smoothly as we'd hoped. A loose back cover is definitely not acceptable, and I completely understand your concern about quality.
I can see our team worked with you to arrange a return so the seller could assess the device and provide the right solution. Whether that's a repair or a replacement is determined by the seller based on their inspection, and both outcomes are designed to make sure you end up with a fully functional device that meets our quality standards.
We're really glad to hear that you found the communication helpful. That feedback means a lot to us, even when the experience hasn't been perfect.
If you have any questions about your device going forward, or if there's anything else we can help with, please don't hesitate to reach out at help.backmarket.com.au.
Cheers,
Back Market Australia Customer Care
Decent Experience
Our experience was pleasant. Package delivery time was fluctuating a bit but it arrived fairly quickly. Unboxing was very nice and presenting. The device, an Apple Watch Series 9, arrived in a condition that I would say would probably be closer to “Fair” condition although I ordered “Good”. The actual device has been performing well; with all problems eventually resolved. The performance was great, with no problems at all.
I’d probably give this a 3.5 if I could.
May 14, 2026
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