Our experience was pleasant. Package delivery time was fluctuating a bit but it arrived fairly quickly. Unboxing was very nice and presenting. The device, an Apple Watch Series 9, arrived in a condit... See more
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Review summary
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The phone arrived quickly and is in perfect condition. The price was good. The selling experience was not so positive- I had to send two inquiries, an email and start a chat before finally receiving t... See more
The watch arrived on time, for which I was grateful. It was in perfect condition and I am very happy with it, even though I’ve had it for nearly a year now. For this, they deserve five stars.... See more
Company replied
The product in itself in great, the phone has almost zero marks on him but the battery level is not not as high as I would have hoped (86%). The delivery was very fast but I was not very happy wi... See more
Company details
- Online Marketplace
- Cell Phone Recycling and Unlocking Service
- Computer and Accessories Store
- Electronics Store
- Internet Shop
Written by the company
Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. https://backmarket.com.au https://www.backmarket.com.au/reviews
Contact info
4.3
Excellent
540 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I was Looking for a descent phone for…
I was Looking for a descent phone for my daughter that started High school and didn’t want to take a contract with a service provider so by Facebook I found Backmarket, read a bit of the rewiews and took the risk, and thankfully I had a great experience with my acquisition of an iPhone 13 Pro refurbished at a great price, very much as a new phone for a quarter of the price.
February 23, 2026
They do what they say
transaction quite speedy though there delivery details
areis beyond their control by AustPost but initial item
was surprisingly prompt.
Pleased with the product
February 17, 2026
I am happy with my purchase
I am happy with my purchase. The delivery time took longer than indicated. Luckily, I had another phone to use in the interim, otherwise this delay would have been an issue.
February 10, 2026
Product is as described
Product is as described, excellent service and prompted delivery, happy with the purchase
February 17, 2026
Good communication & follow up and phone works like new.
Good communication & follow up and the phone exceeded my expectations. It was listed as 'good' but looked like it was brand new, never used. It has, once my credentials made it mine, worked flawlessly. Very impressed with this company.
February 16, 2026
Phone was amazing "Premium"
Ordering was a breeze. Phone was amazing "Premium". Post was fast. I will be back & I will recommend this to everyone! Thank you so much for making buying online a joy!
February 3, 2026
i,m happy with my new phone i …
i,m happy with my new phone i already have done a survey so bye
February 9, 2026
Excellent experience purchasing a…
Excellent experience purchasing a refurbished MacBook Air. Price was excellent, delivery exceptionally fast to WA. Definitely purchase from them again.
February 3, 2026
Quick order turnaround and delivery
February 10, 2026
Bought an iPhone 12 mini premium for a…
Bought an iPhone 12 mini premium for a steal. 100 % battery and looks absolutely unused.
Love it.
February 5, 2026
Unprompted review
My go to place for devices
Made a few purchases from Back Market and am happy with the quality. condition and battery life with both the iphone 14 pro max and the ipad pod 11" gen3. also great delivery times.
February 3, 2026
I would recommend these got my device…
I would recommend these got my device quick happy
April 21, 2025
No Hassles
No Hassles. Easy guidelines to order and pay, parcel was well packaged and phone and colour as illustrated. Very pleased.
December 27, 2025
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