Backpackbazaar Reviews 

Ordered a Christmas present on December 3rd, and it still hasn’t arrived. Attempts to cancel or get a refund have been met with lies and point blank refusals.Their customer service is nonexistent — they ignore basic consumer rights, common decency, and any sense of urgency completely disregarding the fact that my order was a Christmas present for my father.
This clearly disreputable, sham of a company treats customers like they don’t matter. Promises are meaningless, complaints vanish into a void, and their attitude shows utter contempt for anyone who buys from them. AVOID AT ALL COSTS. There are plenty of other companies that actually honour orders and respect the law.

Still waiting for an item I placed an order for on 11th December. It’s now Boxing Day and was intended for a Christmas present. It is not in fact fast delivery it’s at this point no delivery. Complained and received an inadequate response. Their clearly no arsed about their customers. Buyer beware

Having ordered a bag for a Christmas present, a while ago, it hasn’t arrived. I was led to believe this was a U.K. company and all orders were dispatched from the U.K.
I will not be recommending this company and would warn people not to order from them.
Sadly I never read the reviews before ordering.

Awful company, avoid them at all costs. They claim they have ‘fast UK delivery’, but do not mention they ship everything from China. My gift, which was a hold-all, took 3 weeks to arrive, and was made of cheap plastic. I asked to return it, and they expected me to pay shipping costs! Ignore their recent fake reviews, do not shop here.

They really understand what travelers look for. The products are practical and built for long-term use.

I bought a backpack for my trip to europe and it surpassed everything I had hoped for .It is both lightweight and secure

I bought a backpack for my trip to Europe, and it surpassed everything I had hoped for. It is both lightweight and secure.

Do not use this company. They are not UK based and are actually in China. I believed them to be a UK company when I placed my order at the beginning of December. The bag was to be a Christmas gift but it STILL hasn't arrived. I'm not convinced it will turn up at all. I am angry and disappointed and feel like I've been scammed. I do not recommend this company and would encourage others to steer well clear.

The level of detail is outstanding the zippers straps and materials feel premium and sturdy

They include a brief anecdote that other prospective buyers can identify with, particularly the concern of selecting the correct size when shopping online.

I ordered a bag from this company on the 28th of November and it’s now 3 weeks later and it has still not arrived. I mailed customer service this morning and they did reply asking me to be patient and that my order is in transit. I wish I had read the reviews for Backpackbazaar before I placed an order. Never again 😑.

I purchased a travel backpack from this business, and it is genuinely the finest one I have ever had. It is extremely resilient, fashionable, and obviously created with actual travelers in consideration.

Bought and paid for items that have never been received and had to claim money back via my bank. Clearly scammers. They claim fast delivery - also lies

I didn't expect such high-quality materials at this price point . Very satisfied with what I got

Same experience as many other people on here.

Still waiting for the delivery, waiting even for a progress update on the shipping from China 10 days after placing the order.

Shamefully, the company used a UK website address to try and con people into expecting an earlier delivery, and I fell for it. Ordered as a Xmas gift, but now suspect it won't arrive any time close to that. Will cancel the order but then have to pay for the delivery of the return, so will be paying them for nothing but inconvenience and hassle. They'll have my money for weeks until the 14 days after the return (after however long I have to wait for it arrive) when they say I will be refunded.

Please don't make the same mistake I did and order from this company. Seems the internet is full of these shadowy operations these days.

Fast and free delivery! Absolutely NOT. EXCUSE, AFTER EXCUSE. Then 11 days after many emails, they say it's been despatched, then immediately they send me an email asking if I was enjoying the item!? Which I still haven't received yet. My advice, AVOID LIKE THE PLAGUE.
0 Rating.

I ordered the Emily backpack for my son to start secondary school in September. Within weeks the insides were all falling apart. My son has asked for a new backpack because of this. The product description states clearly that it's built sturdy for daily use. It's one of the reasons I got this backpack and used this website. I contacted them mad even offered to top up the difference if they could give us a backpack that will last longer than a few weeks. Their response was that 'the compensation period has passed'

I wouldn't advise buying from them if your reason for buying is durability.

The bag I purchased looked nice online and I thought I was buying a quality product from a UK based company. But I was wrong. The product is similar to anything you can purchase from any of the big cheap overseas online stores and if you require a refund you need to pay to post it back to China. I complained and was offered a 20% refund. The bag itself (valued by them at £70 but on ‘sale’ at 50% off) cost me £35 and is probably worth about £8. Honestly - avoid and save yourself the time, money and hassle

Scam do not touch this company. In the process of my bank recovering the monies. They are not based in the UK as implied on the website. The payment goes directly to China.