BackPainHelp Reviews 213

TrustScore 4.5 out of 5

4.4

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Rated 3 out of 5 stars

Both items were promptly delivered . Unfortunately the back support will be returned- the straps are stiff and wide and even over a sleeved tee shirt they rub upper arms and dig into arm pits. Have ea... See more

Rated 5 out of 5 stars

The product was easy to order. The response was immediate. It was delivered by Royal Mail a day later than expected but that was not the company's fault. The head support bought is clever; more clev... See more

Rated 5 out of 5 stars

Really impressed with the neck helper brace I've purchased. I've got an irritated nerve at C5 and am having physio. The neck helper brace is improving my posture and taking pressure off the nerve... See more

Company replied

Rated 5 out of 5 stars

I have been using this product for some years. My eighth. My preference over others for its lightweight, open neck design, supporting me where needed. I Find it hard getting silver the colour.... See more

Company replied

Company details

  1. Health Consultant
  2. Fitness and Nutrition Service
  3. Fitness Equipment Store
  4. Physiotherapy Equipment Supplier

Written by the company

BackPainHelp aims to help improve the nations back health by providing award-winning posture and back pain products designed for back wellness. We have partnered with the London Spine Clinic to provide excellent knowledge and to provide really great products that actually work! Please feel free to check our genuine reviews on Google and Trustpilot. We are also available at any time from 9:00 – 17.30 to help with any queries you may have on ✆ Phone, or ✉ Email.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213 reviews

5-star
4-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Fantastic!

Fantastic! What an amazing product the therapy pad is. I was in agony & locked up from sciatica for nearly 8 weeks, when i saw this advertised on my instagram feed. After reading reviews i thought i’d try as i was in terrible pain. After only a few sessions on my lower back, i began to release & now I'm almost pain free & nearly back to normal! I honestly can't recommend this enough! Thank you so much backpainhelp company! Even my neighbour has now ordered one after seeing how it helped. Im taking this everywhere now. Hope it can help others like it has me!

March 12, 2022
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Reply from BackPainHelp

Thanks so much Jason - reading reviews like this really does make it all worth it! Fantastic to read that your pain has reduced and that you can live pain free. Have a great day and if you need anything please feel free to get in contact.

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Rated 5 out of 5 stars

No regrets

This item arrived in timely fashion, in perfect condition, and does what it says it does.

March 5, 2022
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Reply from BackPainHelp

Thanks so much Jane for your 5-star review! We really appreciate it.

Rated 5 out of 5 stars

First Class.

February 28, 2022
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Reply from BackPainHelp

Hi Colin, thanks very much for your 5-star review. We really appreciate it!

Rated 5 out of 5 stars

Excellent customer service

I can honestly say I have never come across such excellent customer service. I needed some advice on something I had brought from them. They answered with in minutes and even gave their office number if I still needed more advice.

February 27, 2022
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Reply from BackPainHelp

Hey Alison, thanks so much for trying our products at BackPainHelp! We really appreciate your review, our customer service is really important to us and we want to make sure we keep this high standard for all our customers. We look forward to serving you in the future

Rated 5 out of 5 stars

Great for working at home

Easy to order, swift delivery and a good product. Ordered it to ensure my posture while working from home (not office desk set up). Already starting to notice benefits to back, neck and shoulders through avoiding slouching.

February 26, 2022
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Reply from BackPainHelp

Hey Mark, thanks for your 5-star review - we really appreciate it! Great to see that you are noticing benefits already , if you need any help in the future with aching neck/shoulder/back muscles let us know. I'm sure we will be able to help

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Rated 5 out of 5 stars

Quick delivery and reliable

I was looking for a back support product and I found that BackPainHelp had it cheaper than other sites. I was hesitant to order from there because I didn’t know them but they had great reviews. I received the product really quickly. I am very happy with them and would definitely order again.

February 25, 2022
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Reply from BackPainHelp

Hey Maria, thanks so much for trying our BackPainHelp products. We look forward to serving you again in the future and if you need any help please be sure to let us know.

Rated 4 out of 5 stars

Reduces discomfort

Simple to use and certainly helps in reducing pain

February 20, 2022
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Reply from BackPainHelp

Thanks Loz, great to hear your pain has reduced since trying our products! We appreciate you taking the time to leave us a great review!

Rated 4 out of 5 stars

Better quality than most

I ordered the laptop desk. It's better than the competition but this is my second one because the first one broke. There are some plastic parts inside and one broke over time. This was with careful adult use, but just setting the desk down, it collapsed one day. Overall, though, much sturdier than anything else I've found out there.

Last time I ordered from Amazon, this time I ordered direct. Next time I'd go with amazon again because the company didn't send out any notification for shipping or tracking.

February 19, 2022
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Reply from BackPainHelp

Hey Annie, thanks for your review and feedback on the Posture Stand. We have since introduced tracking for all orders on BackPainHelp to make sure the process is as smooth as possible. We look forward to serving you in the future

Rated 5 out of 5 stars

Robust Well Engineered Laptop Stand

Very well made fully adjustable laptop/device stand.

February 19, 2022
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Reply from BackPainHelp

Hey Nigel, thanks so much for taking the time to send us a review of the Posture Stand. It's our honor to serve you here at BackPainHelp and we look forward to assisting you again in the future!

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Rated 5 out of 5 stars

Very useful purchase

Was unsure about this product but thought it was worth trying and I am pleased I did.
I can feel a difference in my hands after use,I would recommend giving it a go.

February 18, 2022
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Reply from BackPainHelp

Hey Pauline, thank you for the 5-star review and for trying out our products at BackPainHelp, we look forward to assisting you again in the future!



Rated 1 out of 5 stars

The idea is good

The idea is good, but the product is uncomfortable.
I bought the neck brace because it looked exactly what I needed to hold my head up due to a neurological disorder.
The chin rest is made of an uncomfortable material, and I had to wrap it with a cotton cloth.
The side braces have a curve that digs into my clavicle making it extremely painful.
I wrapped each of them with cloth medical tape.
The whole brace has been modified until I try another brand.

Really too bad because wearing a soft collar was not helpful that is why I tried your product.

February 13, 2022
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Reply from BackPainHelp

Hi Cheryl, really sorry to hear about your experience with the Neck Helper, typically the product receives really great feedback. We will pass this feedback onto our quality team to access. In the meantime, I've sent you an email to see if we can find a solution. Max

Rated 5 out of 5 stars

I am very happy with the Neck Helper

I am very happy with the Neck Helper. It does what it says and is very comfortable to wear.

February 11, 2022
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Reply from BackPainHelp

Always great to hear happy customers, thanks for your feedback on the Neck Helper Tony! Hope you have a great weekend ahead. Thanks Max

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Rated 4 out of 5 stars

The belt itself has been very…

The belt itself has been very beneficial in reducing the pain and enabling me to work standing up for much longer periods of time. However, one of the contact strips attached to the belt has torn off completely by the velcro when taking off the belt. It will need to be superglued back on.

February 11, 2022
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Reply from BackPainHelp

Hi Terry, glad to hear that the product has been beneficial, sorry for any inconvenience in regards to the strips. We will pass this onto our quality team to review. In the meantime, I've sent you an email in regards to organising a replacement for you. We can get this sent out early next week. Thanks Max

Rated 2 out of 5 stars

It was to small to fit and extremely…

It was to small to fit and extremely uncomfortable to wear for any time.

February 11, 2022
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Reply from BackPainHelp

Hi Gary, sorry to hear the fit wasn't quite right for you! I've just sent you an email to see if we can get a different size sent out for you which may be a better fit! Thanks Max

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Rated 5 out of 5 stars

Have had astoundingly brilliant results…

Have had astoundingly brilliant results from using the therapy pad - a lot of my pain is from lower back stiffness and this nifty little device has reduced that pain significantly. Literally take it everywhere with me. When I lost the charger I contacted customer service panicking that I literally ‘couldn’t be without it’ and they sent out a complimentary charger same day for me. Amazing service - thank you xx

February 11, 2022
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Reply from BackPainHelp

Thanks so much Tracy! That's brilliant news that it's helped you in such a positive way. We really appreciate your kind words, it really means a lot to us. Hope you have a great weekend ahead. Thanks again! Max

Rated 5 out of 5 stars

Good product

Good product. Big help with lower back pain.

February 11, 2022
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Reply from BackPainHelp

Hi Carey, great to hear the product helped with your lower back pain! Always feel free to get in touch if you need any help with any aches/pains that may arise in the future. Hope you have a great weekend ahead. Thanks Max

Rated 5 out of 5 stars

Excellent customer service and quality advice

Having bought a competitor’s product that was too large, I contacted Customer Services at Backpainhe for guidance and received very helpful advice. It was over the festive period and I was really surprised to get such a prompt response. I went on to buy products that I am very happy with. There is also tremendously helpful information on the website.

February 11, 2022
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Reply from BackPainHelp

Hi Melanie, we really appreciate the review and we are so happy we've provided the advice/guidance mentioned. We always strive to provide the best possible service to our customers. Hope you have a great day. Thanks Max

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