Both items were promptly delivered . Unfortunately the back support will be returned- the straps are stiff and wide and even over a sleeved tee shirt they rub upper arms and dig into arm pits. Have ea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The product was easy to order. The response was immediate. It was delivered by Royal Mail a day later than expected but that was not the company's fault. The head support bought is clever; more clev... See more
Really impressed with the neck helper brace I've purchased. I've got an irritated nerve at C5 and am having physio. The neck helper brace is improving my posture and taking pressure off the nerve... See more
Company replied
I have been using this product for some years. My eighth. My preference over others for its lightweight, open neck design, supporting me where needed. I Find it hard getting silver the colour.... See more
Company replied
Company details
- Health Consultant
- Fitness and Nutrition Service
- Fitness Equipment Store
- Physiotherapy Equipment Supplier
Written by the company
BackPainHelp aims to help improve the nations back health by providing award-winning posture and back pain products designed for back wellness. We have partnered with the London Spine Clinic to provide excellent knowledge and to provide really great products that actually work! Please feel free to check our genuine reviews on Google and Trustpilot. We are also available at any time from 9:00 – 17.30 to help with any queries you may have on ✆ Phone, or ✉ Email.
Contact info
Charter House, Woodlands Rd,, WA14 1HF, Altrincham, United Kingdom
- 0161 641 6844
- service@backpainhelp.com
- backpainhelp.com
4.4
Excellent
213 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery.
March 13, 2023
Reply from BackPainHelp
Hi Phillip, thanks so much for your 5-star review - we really appreciate it!
Advertisement
Excellent device and well constructed
March 22, 2023
Reply from BackPainHelp
Thanks so much for your 5-star review! We really appreciate it . Great to see the device is working as expected.
Really good product
Really good product, so far is helping with the neck pain. Will definitely recommend it.
March 22, 2023
Reply from BackPainHelp
Hi Sofia, I'm thrilled to hear that our product is helping with your neck pain! We take pride in designing products that provide maximum comfort and relief. The fact that you're experiencing such positive results is exactly what we strive for. If you have any further questions or concerns, please don't hesitate to reach out.
After purchasing their lumbar support…
After purchasing their lumbar support back brace to allievate discomfort due to me suffering from lower back pain, I had a further question for them with regards to the product. They couldn't of been more supportive, helpful and knowledgeable, they even advised me that I could use more of their products but I did not feel at anytime that they were giving me the hard sell. I would highly recommend this company and their products.
March 17, 2023
Reply from BackPainHelp
Hi Gillian, thank you so much for taking the time to leave such a positive review of our lower back support. We're thrilled to hear that it's helped relieve your lower back pain and provide the comfort you need. Your kind words mean a lot to us, and we're grateful for your support of both our products and service. We look forward to serving you again soon and helping you find more products that fit your needs. Have a great day!
Very good experience with this company
Very good experience with this company. Good pro-active communication about an issue out of their control. Great product (posture stand).
March 14, 2023
Reply from BackPainHelp
Thanks very much for your review - great to see you enjoying the Posture Stand.
Advertisement
Excellent service and very good products for neck pain.
Quick and easy to order and arrived the next day. Love both my products. They’ve helped my neck already after only a few days of use. Thank you for excellent service.
March 8, 2023
Reply from BackPainHelp
Thanks very much for the 5-star review, we really appreciate it! Great to see you have received such good service. Have a lovely week
Great customer service
March 1, 2023
Reply from BackPainHelp
Thank you very much, Linda! I'm glad to hear that our customer service has met your expectations. Have a great day.
I have brought 3 products now feet…
I have brought 3 products now feet correctors posture straightener and mobile massager all have been excellent and really helped with my problems, highly recommended
February 20, 2023
Reply from BackPainHelp
Thanks very much, great to see our products being received so well! Hope you have a great week ahead
This item fails to do what is intended…
This item fails to do what is intended ……. the harness does not coax the shoulders / spine into alignment.
The Harness as it stands is 300% too expensive considering the lack of quality of manufacture. No doubt this is a Chinese product that should not be on the market.
February 27, 2023
Reply from BackPainHelp
Hi Michael, we're sorry to hear that you've had a bad experience with our Posture Hero. There is no doubt that we offer a fantastic range of high quality products, and the vast majority of our customers agree with us! We offer a 30-day money back guarantee, and I see you haven't contacted us to give us an opportunity to resolve your issue. I have sent you an email to see if there is anything we can do. Thanks
Advertisement
I ordered one day and it was here the…
I ordered one day and it was here the next day so quick. I am also getting on with the exercise well although I am over weight and have a curve in my spine Still a long way to go but I try a little each day.
February 27, 2023
Reply from BackPainHelp
Hi Helen, thanks very much for your 5-star review. We really appreciate it! Great to see the service being so fast!
Works great easy to use
February 26, 2023
Reply from BackPainHelp
Thanks very much Malcolm! Have a great week ahead :)
It’s early days cos my condition is…
It’s early days cos my condition is quite serious and painful. I’ve used the back stretch twice a day for 5 mins. I THINK it is helping. I’m just taking it slow. I have a bilateral procedure followed by physio in March. Come back to me in a few weeks and I’ll know better.
February 24, 2023
Reply from BackPainHelp
Hi Lesley, thanks for the 5 star review. The key is consistency with the Backboard stretch, after a few weeks you should really start feeling the benefits!
Reply from BackPainHelp
Thanks very much Claire - we really appreciate it! Hope you have a great weekend ahead :)
Advertisement
Reply from BackPainHelp
Good afternoon Philip, thanks so much for your 5-star review! Great to see the product arrived in time and condition met expectations :)
Excellent products only down side is…
Excellent products only down side is you need to pay to return which is off putting to buying other products from them
February 1, 2023
Reply from BackPainHelp
Thanks for your 5-star review Emma - we really appreciate it! As we offer a free delivery option for orders over £50 , unfortunately, we aren't able to provide free returns on top of this. We believe our products speak for themselves and we make sure to add as much information as possible to make sure our customers make an informed decision. Hope you have a great day :)
It doesn’t really pull your shoulders…
It doesn’t really pull your shoulders back. More you can feel that you’re wearing something and it reminds you to keep your posture correct.
February 5, 2023
Reply from BackPainHelp
Hi Ben, our sincere apologies the Posture Hero did not meet your expectations. I emailed you last week to see if there was any other products that may be more suitable. If you could get back to us that would be great, we would love to be able to resolve this for you. Thanks
Very quick Great serviceservice very professional…
Very quick service very professional and extremely helpful. Unfortunately I’ve had to return the back brace, I have pins in my hip and two hip replacements therefore the back brace is uncomfortable on my hips. Very easy to return and extremely helpful, wouldn’t hesitate to use them again
February 3, 2023
Reply from BackPainHelp
Hey Lorna, thanks very much for trying the Back Brace, let us know if you have any questions about any other products we offer. Happy to help! :)
Advertisement
It’s early days but I have noticed less…
It’s early days but I have noticed less lower back pain since taking tablets on 6 February 2023
Easy to swallow and no side affects .
February 3, 2023
Reply from BackPainHelp
Hi Ann thanks for your review we really appreciate it! Great to hear you've found some relief in your lower back pain :)
A bit newly bought to give a proper…
A bit newly bought to give a proper review. But is comfortable nd fits well.
January 30, 2023
Reply from BackPainHelp
Hey Sarah, thanks very much for your 5-star review! Keep us updated, if you need any help at all please feel free to get in touch. We want you to be 100% happy with the product and get the most out of it!
Excellent product ----My order was made on the 18/1/23 and…
My order was made on the 18/1/23 and arrived the day after, excellent delivery. I have used the EMS therapy pad everyday for lower back back pain. The EMS is easy to use and gives relief and comfort.
February 1, 2023
Reply from BackPainHelp
Thanks so much for the 5 star review - we really appreciate it! Great to see the Therapy Pad has helped with providing relief and comfort to your lower back.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.