They didnt have the item l ordered but were kind enough to inform me and refund my transfer with update on how long it would take .l didn’t give a 5 because they hadn’t already notified that the item... See more
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I made this second purchase after I had received the 1st Gnome, I was thrilled with the service, even after on the 1st occasion I was sent the incorrect article, however Naomi was brilliant, and on th... See more
Company replied
Parcels arrived well packaged and within timescales. Company were quick to respond to my query. Goods were as described on website. Bird feeders much cheaper than local garden centre.
Company replied
Very happy with my jack Russell sculpture. Looks beautiful near my fire place.
Company details
- Online Marketplace
- Craft Store
- Decoration and Interior Design Store
- Home Goods Store
- Home Improvement Store
Written by the company
Home decor goods online retailer. Our mission is to seek out good quality items to sell to you at the best possible price, and if you find one of our items selling cheaper anywhere else we will be more than happy to match that purchase price
Contact info
Unit 4, 1 Underwood Lane, CW1 3JX, Crewe, United Kingdom
- 01270 215902
- SALE@backtohome.co.uk
- backtohome.co.uk
Very happy with my jack Russell…
Very happy with my jack Russell sculpture. Looks beautiful near my fire place.
November 27, 2025
Unprompted review
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Easy to order fast delivery
Easy to order fast delivery
This is my 3rd sheep flower pot I've bought. one for myself and the others for friends. Loved them.
October 22, 2025
They didnt have the item l ordered but…
They didnt have the item l ordered but were kind enough to inform me and refund my transfer with update on how long it would take .l didn’t give a 5 because they hadn’t already notified that the item was out of stock on the website ,but it worked out okay.
August 5, 2025
Lovely product and speedy delivery
Lovely product and speedy delivery. Kept informed at all stages
Highly recommend this supplier
June 2, 2025
Perfect lovely item delivered in good…
Perfect lovely item delivered in good time. No issues. Box was damaged in post but item was intact. Would have bought more if I could but they sold out.
April 22, 2025
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Order delivered on time
Order delivered on time, unfortunately one of the vases was badly damaged, but a phone call to customer services and they sent another one the next day which was fine, maybe a idea to put fragile tape on packaging thank you.
January 8, 2025
Reply from BTOH Ltd
Thank you for taking the time to leave us such a nice review. We look forward to your next order.
Reply from BTOH Ltd
Thank you for reaching out and bringing this to our attention. We sincerely apologise for any inconvenience caused by the delivery attempt during the period when your building was closed to the public.
Our courier attempted delivery on several occasions; however, we understand that access to your building was restricted from Wednesday 7th to Sunday 11th August. (Note on the door which the courier captured.) Unfortunately, this information was not available in our delivery instructions, which led to the misunderstanding.
To resolve this, we would be happy to arrange a new delivery at your earliest convenience. Please reach out to our customer service team at Productsupport@backtohome.co.uk so we can ensure a smooth and timely delivery.
We appreciate your understanding and patience, and we are committed to ensuring your satisfaction with our service.
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Very fast delivery and no fuss.
December 1, 2023
Resin old man face for tree.
Thank you so much for my old man face for tree decoration. He arrived to-day in perfect condition. Well packed, and a cheery delivery man as well. Great service all round. I love your quirky garden ornaments. Well done BTOH.
August 29, 2023
Unprompted review
Reply from BTOH Ltd
Thank you for taking the time to leave us such a nice review. We look forward to your next order.
Reply from BTOH Ltd
Thank you for taking the time to leave us a review.
Happy Customer, Happy Garden and Birds.
Parcels arrived well packaged and within timescales. Company were quick to respond to my query. Goods were as described on website. Bird feeders much cheaper than local garden centre.
December 3, 2022
Reply from BTOH Ltd
Thank you for taking the time to leave us a review.
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2 more Gnomes, Blue and Red hat to go with my Green hatted Gnome!
I made this second purchase after I had received the 1st Gnome, I was thrilled with the service, even after on the 1st occasion I was sent the incorrect article, however Naomi was brilliant, and on the 2nd purchase everything was very smooth, the delivery was first class, I fully recommend this company and customer service! AbFab! Thank you! 5*****
August 22, 2022
Reply from BTOH Ltd
Thank you taking the time to leave another review. We look forward to receiving your next order.
Happy customer
Great service never any issues I can't stop ordering now . Would highly recommend ..
August 11, 2022
Reply from BTOH Ltd
Thank you for taking the time to leaving us a review. We look forward to your next order.
Reply from BTOH Ltd
Thank you for taking the time to leave a review. Hope to see you back soon.
Excellent Service.
The product was as I hoped - well built and sturdy. Cannot fault their product, shipping or service. Hope to use them again.
June 21, 2022
Reply from BTOH Ltd
Thank you for taking the time to give us a great review.
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Excellent service good delivery would…
Excellent service good delivery would buy of this company again
April 13, 2022
Reply from BTOH Ltd
Thank you for taking the time to give us a great review.
Called in today and met ping and staff
Called in today and met ping and staff, very helpful and polite purchased goods at great prices not very easy to see from the road, but well worth a look at, I will be calling again for more bargains.
Steve Brown 😉
March 25, 2022
Unprompted review
Reply from BTOH Ltd
Thank you for taking the time to write a review. We look forward to your next visit.
I collected my order and was…
I collected my order and was disappointed to find two items missing - I wanted to reorder an item which I can no longer find - I’m having to take the tray back to see how the handles fix on. Having called in today everything was rectified and I was happy to place another order
March 12, 2022
Reply from BTOH Ltd
We are truly sorry to hear your transaction didn't go as smoothly as it should. A member of our customer service team will be in touch to rectify our mistake.
Thank you for coming in today and I was glad we could show you how to fix the handles. And Thank you for placing another order.
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